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Nalley BMW
Decatur, GA
325 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 325 reviews
April 26, 2015
Customer service is not the same for everyone When I purchased my vehicle everyone was over accommodating. However, afterward the service has been poor, I waited 5 hours the first service I had. N When I purchased my vehicle everyone was over accommodating. However, afterward the service has been poor, I waited 5 hours the first service I had. No one came out to inform me as to why it was taking so long. Then they told me I needed two new tires 6 month from the purchasing date. Since I only paid $2000 less for a pre-owned car , then was pressured into purchasing a $5000 Gold package warranty in which they added compound interest and a whole lot of other fee which increased the total cost of the vehicle from $32,000 to $42,000 plus I put 4,000 cash down. After exceeding $50,000 miles, car had 38k when purchased. Took my car into service for an oil changed. My appointment was at 7:30, AT 8:30 I was approached and told that they were running behind and it will take time. I told him I needed to leave by 10 a.m. but I was told that this may not be possible, they could guarantee me that the would be done, but they did show me that I need $2900 worth of work on my brakes, and sparks plugs. REALLY. One year later, already $4,500 needed for this vehicle. I've spoken to Brain, Joe and several other managers with no help what so ever, THIS PLACE WAS IS NOT FAIR TO EVERYONE, BECAUSE THEY WERE NOT FAIR TO ME, More
by SAD EXPERIENCE
Employees Worked With
NONE
March 23, 2015
Satisfied Customer Thanks to my salesman Dexter Zackery. I had a great experience purchasing my 2015 BMW 320i. My salesman Dexter Zackery was very helpful, was not pus Thanks to my salesman Dexter Zackery. I had a great experience purchasing my 2015 BMW 320i. My salesman Dexter Zackery was very helpful, was not pushy, he explained everything to us during the purchase and he also agreed to a great saling price. If I know of ANYONE looking for a BMW or a used car, I will definitely recommend them to Mr. Zackery and Nalley BMW. More
by Satisfied Customer
Employees Worked With
Dexter Zackery, Dexter Zackery
February 05, 2015
Service I have been going to this dealership for many years. The best review in my opinion is that after you buy a car the service department takes care of yo I have been going to this dealership for many years. The best review in my opinion is that after you buy a car the service department takes care of you. My service advisor is Sherry Nelson and she is excellent. I bought another BMW from Nalley because of the many years of service that Sherry has given exceptional advice and helped me with getting things done right!!! I Would highly recommend Nalley. More
by 2xistatl
Employees Worked With
Sherry Nelson
January 16, 2015
Excdellent handling of my problem My car required an expensive repair and it is out of warranty. The cost seemed unreasonable because BMW had discontinued the needed part, so my servi My car required an expensive repair and it is out of warranty. The cost seemed unreasonable because BMW had discontinued the needed part, so my service adviser, Jeff Christian, got "good will" assistance from BMW to reduce the repair bill. Much appreciated. Although they were busy, and it took several days to get the work done, I had a loaner car, and my car was returned in good shape and clean. On the same day I ordered a new BMW working with Khiry Peterson. He was very professional and personable and made the experience enjoyable. I would recommend him. More
by William
Employees Worked With
Jeff Christian, Khiry Peterson, Jeff Christian
April 01, 2014
DREAM CAR Came on Sunday evening at closing driving from Rome, Ga. Mr. McDonald was great! He took the time to help me pick out my Dream Car. He was friendly an Came on Sunday evening at closing driving from Rome, Ga. Mr. McDonald was great! He took the time to help me pick out my Dream Car. He was friendly and helpful. Although it was closing time and his family expected him home, he never rushed me. He took the time to answer all my questions. Bought 2011 328 BMW. No it wasn't a new car but it was in excellent condition. I would highly recommend Nalley BMW and I would highly recommend Mr. McDonald. More
by janicefuller123
Employees Worked With
Larry McDonald
February 26, 2014
My wife and I had been shopping for a BMW for the last few months. we had gone to dealerships in North Florida, South Georgia and the internet. While being in Atlanta, we decided to check out your dealers few months. we had gone to dealerships in North Florida, South Georgia and the internet. While being in Atlanta, we decided to check out your dealership. Mr. Ruffin and Mr. Flowers displayed excellent customer service. We went home to Florida to continue to shop for our car. But because of the service, knowledge and information we received at your dealership, we came back to purchase. More
by shallowbrook
Employees Worked With
James Ruffin
February 26, 2014
The service was very good expience for me. the time of waiting for the service was ok and customer service was great to all customers tha was waiting. waiting for the service was ok and customer service was great to all customers tha was waiting. More
by frank50
Employees Worked With
Erron Hudson
February 21, 2014
Great troubleshooting and fixing issue with good price. Erron Hudson, the service representative is great working with. I finally found a service home for my BMW. Thanks guys. Erron Hudson, the service representative is great working with. I finally found a service home for my BMW. Thanks guys. More
by shaq
Employees Worked With
Erron Hudson
February 18, 2014
I do not usually write reviews but I was so impressed with the service I received recently, I felt it was right to share. My wife and I had the pleasure of working with Marcus Mullins on the purchase of with the service I received recently, I felt it was right to share. My wife and I had the pleasure of working with Marcus Mullins on the purchase of our first BMW. From the beginning, Marcus was attentive and patient as we learned about the cars. We had spoken to him via phone prior to going to the dealership and when we arrived, he was ready with not only possible car options, but numbers as well. We spent about an hour on the test drive, where he pointed out many characteristics specific to the car itself. Furthermore, when it came time to make a deal, without us even asking, he brought us a price that we were comfortable with and accepted. To have a car buying experience where you feel like you got a good value without having to haggle is rare but we definitely had this at Nalley. We actually picked up the car the next day, on Marcus's scheduled day off, but he came in to make sure the transaction was smooth and again to show more details on the car. He spent multiple hours on his day off to complete this. My wife works in a client oriented business and she was most impressed with his attention to detail and to the customer. We would absolutely recommend working with Marcus and in turn, Nalley BMW. More
by edanco55
Employees Worked With
Marcus Mullins
