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Nalley BMW

Decatur, GA

4.4
322 Reviews

1606 Church St

Decatur, GA

30033

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Showing 322 reviews

January 16, 2015

Excdellent handling of my problem My car required an expensive repair and it is out of warranty. The cost seemed unreasonable because BMW had discontinued the needed part, so my servi More

by William
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Christian, Khiry Peterson, Jeff Christian
April 01, 2014

DREAM CAR Came on Sunday evening at closing driving from Rome, Ga. Mr. McDonald was great! He took the time to help me pick out my Dream Car. He was friendly an More

by janicefuller123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Larry McDonald
Oct 09, 2014 -

Nalley BMW responded

Janice, I am happy to hear that Larry made the Sunday drive to Nalley BMW a 5-star experience. We are proud of our pre-owned line up and are happy to help if you have any concerns about your new-to-you 328. Thank you, Daniel Bellemare General Manager

March 03, 2014

Jorge Morchio went above and beyond at my BMW service. He was terrific and I will definitely use him again when my car needs servicing! More

by housewalk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jorge morchio
Oct 09, 2014 -

Nalley BMW responded

Thank you for the 5-star review of your experience with Jorge. We are glad to be of assistance. Best, Daniel Bellemare General Manager

February 26, 2014

The service was very good expience for me. the time of waiting for the service was ok and customer service was great to all customers tha was waiting. More

by frank50
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Erron Hudson
Feb 26, 2014 -

Nalley BMW responded

Thank you for allowing us the opportunity to help you to maintain the safety and value of your vehicle. I hope you will continue to visit Nalley BMW so that we can demonstrate how much we appreciate your business by providing you quality customer service. Thank you, Daniel Bellemare General Manager

February 26, 2014

My wife and I had been shopping for a BMW for the last few months. we had gone to dealerships in North Florida, South Georgia and the internet. While being in Atlanta, we decided to check out your dealers More

by shallowbrook
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Ruffin
Feb 26, 2014 -

Nalley BMW responded

You certainly did your homework when considering your new BMW so it means a lot to me that you chose to return to Nalley BMW for your purchase. I am confident that you asked all your questions but if you find you have additional concerns that we can help you with, please contact us. We look forward to working with you to make the most of your driving experience. Best, Neil Woods Delivery Specialist

February 21, 2014

Great troubleshooting and fixing issue with good price. Erron Hudson, the service representative is great working with. I finally found a service home for my BMW. Thanks guys. More

by shaq
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Erron Hudson
Feb 21, 2014 -

Nalley BMW responded

Thank you for giving us the opportunity to earn your trust and help you find your BMW home! I am glad that Erron was able to work with you to ensure that all your issues were addressed on budget. Please do not hesitate to reach out with any concerns that come up before your next service visit. Thank you, Neil Woods Delivery Specialist/iGenuis

February 18, 2014

I do not usually write reviews but I was so impressed with the service I received recently, I felt it was right to share. My wife and I had the pleasure of working with Marcus Mullins on the purchase of More

by edanco55
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marcus Mullins
Feb 19, 2014 -

Nalley BMW responded

I appreciate you taking the time to add writing a review for us. I am proud that Marcus was able to let you know the options available to you and that he saw the deal through to delivery. We always want to provide outstanding service at Nalley BMW so please let us know if there is any way we can be of assistance before your first scheduled maintenance. Best, Neil Woods Delivery Specialist

February 18, 2014

We purchased our new BMW 528i Xdrive from Nalley based on three factors: 1. Working with Felicia was the best experience I have ever had talking with a car sales person; she was polite, quick to respond v More

by taanderson319
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Felicia Moore
Feb 19, 2014 -

Nalley BMW responded

Thank you for taking the time to let us know that after your thorough research, you found Nalley BMW to the the right place to purchase your new 528i Xdrive. I am pleased to hear that Felicia was able to help answer all your questions and make the process as pleasant as possible. Thank you for referring your friends to us as well, we look forward to being of service to all of you. Thank you for your business, Neil Woods Delivery Specialist

January 21, 2014

This is the second time in two months I brought me car in for a oil leak. I felt as if they was doing me a favor by looking at my car. This is the worst service I ever had at a car dealership. I purchased More

by ABHG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Feb 10, 2014 -

Nalley BMW responded

We want everyone who uses Nalley BMW for service to leave feeling completely satisfied with the experience. I am sorry that we have not been able to find the cause of your oil leak and would like to work with you to be sure it is resolved. Please contact me at 404-994-4329 at a good time for you so we can work quickly to find the cause of your oil leak. Best, Daniel Bellemare General Manager

January 16, 2014

When you own a luxury brand vehicle there is a certain expectation you have when taking your baby "vehicle" in for service. You 1 want to be treated with respect, 2 want to feel important, 3 want to feel More

by Jboi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Khiry Peterson, Ahmad Frozan, Ahmad Frozan
Jan 16, 2014 -

Nalley BMW responded

I am so glad to hear that we are meeting your expectations as a luxury vehicle owner. Ahmad's customer service demonstrates how we value you and your business. I hope that you will not hesitate to reach out to us with any concerns you have. We look forward to continuing to work with you. Best, Daniel Bellemare General Manager

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