Nalley BMW

Sherry Nelson is great! Very personable, with an excellent memory of past service items. Also seeks to be cost-efficient. Sherry also training a new service rep, which indi Very personable, with an excellent memory of past service items. Also seeks to be cost-efficient. Sherry also training a new service rep, which indicates that she is viewed as an expert. More

Erron Hudson is the best! I have been going to Nalley BMW for a little over a year to get my car serviced. Erron is my service advisor and he always provides the best customer I have been going to Nalley BMW for a little over a year to get my car serviced. Erron is my service advisor and he always provides the best customer service and gets my car serviced in a timely fashion. He is knowledgeable about the car and what services will keep my car driving at peak performance. Request Erron! He's the best! Also, the snacks are an added benefit! More

Service at it's Worst Service Department is the worst! Service agents Rick and Sherry are a nightmare to work with. No return calls and always passing the buck to each o Service Department is the worst! Service agents Rick and Sherry are a nightmare to work with. No return calls and always passing the buck to each other. If you are assigned to either please request someone new. Complaining on them is just as worst. Getting a hold of their manager Renee is like catching Santa "never going to happen". You are giving numbers to GM's and Manager to not get a call back or for them to sneak a call in getting your vm as they are leaving for the day. You will get this number 404-994-4329 which is a black hole. I have bought two BMW's 3 series and 5 series and this the thinks I get. I have witness 1st hand Sherry ignore my calls not seeing me looking at her two doors down as she play's angry birds. Rick being disrespectful to my wife for calling to get an update to me showing up to the dealership and him saying it had to be another Rick. Service department is a Joke. When the GM Daniel Bellemare was there this would've never happen. Will be taking my vehicle to another location if going forward for service. All the true customer service at this location is on the Sales side of the business. Highlight of service department is the lady who gives water, donuts and coffee at least with her you know what to expect. More

Customer service is not the same for everyone When I purchased my vehicle everyone was over accommodating. However, afterward the service has been poor, I waited 5 hours the first service I had. N When I purchased my vehicle everyone was over accommodating. However, afterward the service has been poor, I waited 5 hours the first service I had. No one came out to inform me as to why it was taking so long. Then they told me I needed two new tires 6 month from the purchasing date. Since I only paid $2000 less for a pre-owned car , then was pressured into purchasing a $5000 Gold package warranty in which they added compound interest and a whole lot of other fee which increased the total cost of the vehicle from $32,000 to $42,000 plus I put 4,000 cash down. After exceeding $50,000 miles, car had 38k when purchased. Took my car into service for an oil changed. My appointment was at 7:30, AT 8:30 I was approached and told that they were running behind and it will take time. I told him I needed to leave by 10 a.m. but I was told that this may not be possible, they could guarantee me that the would be done, but they did show me that I need $2900 worth of work on my brakes, and sparks plugs. REALLY. One year later, already $4,500 needed for this vehicle. I've spoken to Brain, Joe and several other managers with no help what so ever, THIS PLACE WAS IS NOT FAIR TO EVERYONE, BECAUSE THEY WERE NOT FAIR TO ME, More

Satisfied Customer Thanks to my salesman Dexter Zackery. I had a great experience purchasing my 2015 BMW 320i. My salesman Dexter Zackery was very helpful, was not pus Thanks to my salesman Dexter Zackery. I had a great experience purchasing my 2015 BMW 320i. My salesman Dexter Zackery was very helpful, was not pushy, he explained everything to us during the purchase and he also agreed to a great saling price. If I know of ANYONE looking for a BMW or a used car, I will definitely recommend them to Mr. Zackery and Nalley BMW. More

Service I have been going to this dealership for many years. The best review in my opinion is that after you buy a car the service department takes care of yo I have been going to this dealership for many years. The best review in my opinion is that after you buy a car the service department takes care of you. My service advisor is Sherry Nelson and she is excellent. I bought another BMW from Nalley because of the many years of service that Sherry has given exceptional advice and helped me with getting things done right!!! I Would highly recommend Nalley. More

Excdellent handling of my problem My car required an expensive repair and it is out of warranty. The cost seemed unreasonable because BMW had discontinued the needed part, so my servi My car required an expensive repair and it is out of warranty. The cost seemed unreasonable because BMW had discontinued the needed part, so my service adviser, Jeff Christian, got "good will" assistance from BMW to reduce the repair bill. Much appreciated. Although they were busy, and it took several days to get the work done, I had a loaner car, and my car was returned in good shape and clean. On the same day I ordered a new BMW working with Khiry Peterson. He was very professional and personable and made the experience enjoyable. I would recommend him. More