Nalley BMW

"Class Act" type of Guy, Christopher Yarbough. Christopher Yarbough...what an OUTSTANDING Client Advisor!! I was in the market to upgrade my 2009 BMW and was not having any good experience until I Christopher Yarbough...what an OUTSTANDING Client Advisor!! I was in the market to upgrade my 2009 BMW and was not having any good experience until I met Chris. With my very first handshake with Chris and welcoming warm personality he presented. I knew this was the guy that I wanted to assist me with my new BMW search. He knows his work and definitely knows how to make his customers leave with a smile on their faces. With his SUPERB customer service personality and being very professional in his work, you too will leave with a smile on your face as I did. Thanks so much Chris for your help and getting me into the EXACT car that I came to Nally BMW for without the haggle like my past experience I did encounter. I will definitely keep you as my advisor for future business with the BMW family. More

Robert Zweig with Nalley BMW is the best!!!! If you are looking to lease or buy a new BMW you have to call Robert Zweig with Nalley BMW!! He did a phenomenal job with the test drive. He gave me If you are looking to lease or buy a new BMW you have to call Robert Zweig with Nalley BMW!! He did a phenomenal job with the test drive. He gave me lots of great info but did not overload me or share useless information. He got to know me by asking great questions and then was able to make recommendations based on what he thought would best fit my needs. I cannot thank him enough for making the car buying experience actually fun. I was dreading it big time and he made it all worth while. He was very patient with me! Highly recommend him! Big thank you to Robert and Scott Kidd in finance who got me in and out very quickly and was extremely professional! More

Dishonest!!!!! Nalley BMW of Decatur on Church Street are horrible!!! The worst experience ever with these so called honest people; attempting to create false docu Nalley BMW of Decatur on Church Street are horrible!!! The worst experience ever with these so called honest people; attempting to create false documents in order to obtain money from hard working consumers. Whatever happened to the good and honest service department that will not renege on an agreement? Chris Klbecka instructed me to get my car because I didn't owe anything. Chris Klbecka, Rene Morris, Jerry Howell and Rick Ruggiero shame on you! Adding injury to insult, we received several bogus reasons from the service department managers as to why they won't "release your car because you've declined their exorbitant fees"...or call the police when you challenge them for receipts or signed documentation. Humiliated, disgusted and frustrated that this is the way they're trained to treat consumers. I was warned about the snake eyes!!!!!! More

Poor Service Experience I arrived for my 08:30 appointment at 08:25. I left my key with the greeter who said to wait at the breakfast bar for my service provider. By 08:50, I arrived for my 08:30 appointment at 08:25. I left my key with the greeter who said to wait at the breakfast bar for my service provider. By 08:50, I asked the lady at the breakfast bar if she had seen my provider. She replied no & informed someone else. I spoke with 2 more people before meeting my new service provider (not my assigned one) at almost 09:00. Not one of of these four Nalley employees apologizing for my long wait. After my car was serviced, I arrived home to see the low coolant light (which I initially complained about and was supposed to have been addressed) come on again. I returned to the Nalley (nearly 10 miles from my home) where my coolant was topped off, & the light never came on again, causing me to wonder what other components of the service were ignored. I was also informed by the manager that the service provider whom I was assigned (confirmed by both an email & phone call) was never even scheduled to work for that day. I was never asked by the manager, "How can we make this better?" I was disappointed from start to finish, as I paid for the service experience, as I am no longer under warranty. I feel that I have never had a good experience at this dealer unless my service provider was Sherry Nelson, who has since transferred to United BMW Gwinnett. My car is a 2011 BMW 5 series, & I am considering getting a new car in the next year. Nothing about Nalley's service made me want to purchase a BMW from them, even though they are the closest dealer to my home. More

Very Satisfied Chris Y. is great at what he does. He was extremely friendly from the moment I walked into Nalley BMW. I got a great deal on the car of my dreams and Chris Y. is great at what he does. He was extremely friendly from the moment I walked into Nalley BMW. I got a great deal on the car of my dreams and I'm glad he helped me through the process. More

Great experience. Chris Yarbough knows his stuff. Very good! Test drive was the highlight. Chris Yarbough really knew how to sell the car. Great service and feel like I got a competitive price. Woul Very good! Test drive was the highlight. Chris Yarbough really knew how to sell the car. Great service and feel like I got a competitive price. Would recommend others for sure! More

Great Service I had to get new tires and my car serviced. It was easy to make an appointment. Giancarlo was nice and very straightforward with the work I needed don I had to get new tires and my car serviced. It was easy to make an appointment. Giancarlo was nice and very straightforward with the work I needed done. Great customer service! More

Amazing Customer Service & Attentiveness I checked out several BMW models at multiple dealerships before making a final purchase. I ultimately chose Nalley BMW not only because I loved the mo I checked out several BMW models at multiple dealerships before making a final purchase. I ultimately chose Nalley BMW not only because I loved the model that was available but because Larry McDonald was such an awesome Sales Advisor. Larry was very attentive and understanding of my needs as a customer and made sure to find the car that fit all of my requirements. Larry never rushed me, he was always polite and followed up exactly as he'd stated he would. He seemed genuinely concerned about making sure I purchased a car that I'd be 100% happy with and I'm more than pleased! I'd recommend Larry as a sales advisor to anyone! Will Teague was pleasant to work with as well. Excellent customer service in sales all around! More

Tony Crane Star Service Advisor My recent visit to Nalley BMW was made great due to Tony Crane. Tony personally made sure that my recent service visit was handled properly. Tony made My recent visit to Nalley BMW was made great due to Tony Crane. Tony personally made sure that my recent service visit was handled properly. Tony made all the difference by putting the customer first and ensuring a good visit. Thank you Tony!! More

Great customer service at Nalley's BMW Car Dealership I recently purchased my dream car from Nalley BMW & I was so pleased with the customer service. Sam Gonzalez, who was my sales rep. made my car buyin I recently purchased my dream car from Nalley BMW & I was so pleased with the customer service. Sam Gonzalez, who was my sales rep. made my car buying experience seamless and a breeze. He was very knowledgeable about the car, he listened to what I desired in my car & gave me just that. He contacted me as soon as my car had been shipped in. Nalley's financial department also contributed to making my experience a pleasant one. Overall, I would recommend anyone to Nalley for their outstanding service. More