Nalley BMW

Poor Service Experience I arrived for my 08:30 appointment at 08:25. I left my key with the greeter who said to wait at the breakfast bar for my service provider. By 08:50, I arrived for my 08:30 appointment at 08:25. I left my key with the greeter who said to wait at the breakfast bar for my service provider. By 08:50, I asked the lady at the breakfast bar if she had seen my provider. She replied no & informed someone else. I spoke with 2 more people before meeting my new service provider (not my assigned one) at almost 09:00. Not one of of these four Nalley employees apologizing for my long wait. After my car was serviced, I arrived home to see the low coolant light (which I initially complained about and was supposed to have been addressed) come on again. I returned to the Nalley (nearly 10 miles from my home) where my coolant was topped off, & the light never came on again, causing me to wonder what other components of the service were ignored. I was also informed by the manager that the service provider whom I was assigned (confirmed by both an email & phone call) was never even scheduled to work for that day. I was never asked by the manager, "How can we make this better?" I was disappointed from start to finish, as I paid for the service experience, as I am no longer under warranty. I feel that I have never had a good experience at this dealer unless my service provider was Sherry Nelson, who has since transferred to United BMW Gwinnett. My car is a 2011 BMW 5 series, & I am considering getting a new car in the next year. Nothing about Nalley's service made me want to purchase a BMW from them, even though they are the closest dealer to my home. More

Very Satisfied Chris Y. is great at what he does. He was extremely friendly from the moment I walked into Nalley BMW. I got a great deal on the car of my dreams and Chris Y. is great at what he does. He was extremely friendly from the moment I walked into Nalley BMW. I got a great deal on the car of my dreams and I'm glad he helped me through the process. More

Great experience. Chris Yarbough knows his stuff. Very good! Test drive was the highlight. Chris Yarbough really knew how to sell the car. Great service and feel like I got a competitive price. Woul Very good! Test drive was the highlight. Chris Yarbough really knew how to sell the car. Great service and feel like I got a competitive price. Would recommend others for sure! More

Great Service I had to get new tires and my car serviced. It was easy to make an appointment. Giancarlo was nice and very straightforward with the work I needed don I had to get new tires and my car serviced. It was easy to make an appointment. Giancarlo was nice and very straightforward with the work I needed done. Great customer service! More

Amazing Customer Service & Attentiveness I checked out several BMW models at multiple dealerships before making a final purchase. I ultimately chose Nalley BMW not only because I loved the mo I checked out several BMW models at multiple dealerships before making a final purchase. I ultimately chose Nalley BMW not only because I loved the model that was available but because Larry McDonald was such an awesome Sales Advisor. Larry was very attentive and understanding of my needs as a customer and made sure to find the car that fit all of my requirements. Larry never rushed me, he was always polite and followed up exactly as he'd stated he would. He seemed genuinely concerned about making sure I purchased a car that I'd be 100% happy with and I'm more than pleased! I'd recommend Larry as a sales advisor to anyone! Will Teague was pleasant to work with as well. Excellent customer service in sales all around! More

Tony Crane Star Service Advisor My recent visit to Nalley BMW was made great due to Tony Crane. Tony personally made sure that my recent service visit was handled properly. Tony made My recent visit to Nalley BMW was made great due to Tony Crane. Tony personally made sure that my recent service visit was handled properly. Tony made all the difference by putting the customer first and ensuring a good visit. Thank you Tony!! More

Great customer service at Nalley's BMW Car Dealership I recently purchased my dream car from Nalley BMW & I was so pleased with the customer service. Sam Gonzalez, who was my sales rep. made my car buyin I recently purchased my dream car from Nalley BMW & I was so pleased with the customer service. Sam Gonzalez, who was my sales rep. made my car buying experience seamless and a breeze. He was very knowledgeable about the car, he listened to what I desired in my car & gave me just that. He contacted me as soon as my car had been shipped in. Nalley's financial department also contributed to making my experience a pleasant one. Overall, I would recommend anyone to Nalley for their outstanding service. More

CHris Yarborough is the man who makes magic happen! I came today with little expectations that I could qualify for the car I wanted and that I could have my monthly payments low enough for me to afford. I came today with little expectations that I could qualify for the car I wanted and that I could have my monthly payments low enough for me to afford. Chris got me in the car of my dreams and negotiated a fantastic deal. Neil Woods was great, explained how easy it would be transitioning to an electric car. The manager Willie James was charming and made sure I was taken good care of. I will be a client for life. You want Chris working for you to get you into a BMW. And tell him I sent you ??!!! Thanks to you all at Nalley BMW in Decatur! Catherine Cobb More

great customer service I visited this dealership after leaving several others and the one thing that made me purchase was the excellent customer service from Chris Yarbough. I visited this dealership after leaving several others and the one thing that made me purchase was the excellent customer service from Chris Yarbough. This is my second time dealing with Nally and both experiences were great. I would gladly return for another vehicle. More

Barry Jones has a customer for life!! On 05/31/2015 I purchased my 3rd vehicle in 5 years from Barry Jones. I would encourage anyone in the market for a new vehicle to work with Barry. It On 05/31/2015 I purchased my 3rd vehicle in 5 years from Barry Jones. I would encourage anyone in the market for a new vehicle to work with Barry. It took me longer to decide which vehicle I wanted then it took him to complete all of my paperwork. As always it was a pleasure working with Barry. I will continue to consult with Barry regarding my vehicle needs. More