Nalley BMW

A Happy Ending My most recent purchase started in the service department due to mechanical complications I was experiencing with my car. I had some conversation wi My most recent purchase started in the service department due to mechanical complications I was experiencing with my car. I had some conversation with the pre owned sales manager. He referred me to a young man who immediately stepped up to first of all insure me that he would do his very best to make my time worth while and extend a high level of customer service and satisfaction. Well at the end of the day I got my dream car. I will recommend Mr Chris Yarbrough and his Sales Manager to my family', friends, and associates. Thanks Guys. More

Awesome Experience Barry made my car buying experience a great one. This was my first time purchasing a BMW. The customer service was exceptional. Barry helped me to f Barry made my car buying experience a great one. This was my first time purchasing a BMW. The customer service was exceptional. Barry helped me to find the car that I wanted and there was no hassle or pressure to purchase. He was there to answer any questions I had. I will refer Barry and Nalley BMW of Decatur, GA to anyone I know who is looking for a BMW. More

smooth experience I saw the listing online and made an appointment with Chris to take a look at the car. Chris made the buying experience extremely comfortable, did no I saw the listing online and made an appointment with Chris to take a look at the car. Chris made the buying experience extremely comfortable, did not try to convince or push me in a hard way like some other sales person did, and always kept the conversation friendly and informative. It was a real pleasure making the purchase with Chris. More

Amazing experience! Our sales person Chris and Khiry made an incredibly daunting and anxiety provoking first car buying experience such a breeze. Chris really listened to Our sales person Chris and Khiry made an incredibly daunting and anxiety provoking first car buying experience such a breeze. Chris really listened to what I wanted and helped me purchase the perfect vehicle for myself. He also went above and beyond to make this entire process smoother as I was buying from out of state. I highly highly recommend More

Excellent customer service The service was excellent! This was my first BMW experience and I am very satisfied! I am definitely recommending this particular dealership to friend The service was excellent! This was my first BMW experience and I am very satisfied! I am definitely recommending this particular dealership to friends and family who are considering purchasing a BMW! More

Both sales and the business manager were great!! Overall great experience! I came in for service and found a great deal. I would buy here again as well as refer. Daphne J Smith Overall great experience! I came in for service and found a great deal. I would buy here again as well as refer. Daphne J Smith More

6 Months and Still no airbag recall resolution. Extremely disappointed with the Nalley BMW customer service. Six months after receiving the BMW of North America airbag recall notice, Nalley provi Extremely disappointed with the Nalley BMW customer service. Six months after receiving the BMW of North America airbag recall notice, Nalley provided no communication on the replacement airbag status. Upon calling our Nalley Service Technician, the Technician failed to follow-up on the promised replacement status for ten days. During my follow-up initiated call, it appeared that the Technician had not performed any follow up status inquiries since he required all my information, again. The Technician stated that he needed to talk to the Parts Department and would get right back to us. Four hours later, we drove to the dealership in my Audi, since our 1 Series has been essentially parked in the driveway for three months. As opposed to the mild squabble with the Technican on the facts of our prior conversations, the Service Manager was professional and handled this irate customer as well as could be expected since she could not offer a schedule for a replacement airbag due to logistical issues. It appeared that the delay could continue for multiple months. An alternative free midsize rental was offered, although the rental will not be of a comparable make/model. We love our 1 series, we don't want a down-brand midsize rental, we just want our 1 Series fixed, soon. Dusty Wills More

Chris is Awesome I just wanted to take a few moments to recognize Chris Yarbough for once again providing my spouse and I outstanding service. We were there last Satur I just wanted to take a few moments to recognize Chris Yarbough for once again providing my spouse and I outstanding service. We were there last Saturday to get service on one of our vehicles, while waiting in the lounge, Chris passed by. He immediately recognized our family and approach with a big smile. He asked how the family were and how our vehicles were doing and if we had any problems. I told him that we were thinking about buying a car for our daughter and he stated that he was currently working with a customer but would be happy to assist. After all, who else would we talk to about a vehicle since Chris has sold us our last 5 and we have been happy customers. My spouse and I walked around and finally spotted a car that we thought would be the perfect fit for our daughter. Chris had finished dealing with the previous customer and devoted all of his time to our car buying process. To make a long story short, we purchased our 6 vehicle from Chris. He made the process so simple and did not waste a lot of our time. He answered all of our questions and addressed our concerns while comforting our impatience children. I would recommend Chris to anyone that is in the market for a new or used vehicle. As a matter of fact, my spouse and I are talking to a few couples about the BMW experience and hopes that they buy the ultimate driving machine because we now own 3. Chris I just want to personally say, for the past 5 years you have been a blessing! Prior to meeting you at Nalley BMW, the car buying experience was awful, dreadful, painful, and an all day process. Keep doing what you are doing because people need honest, respectful, professional like yourself. Terri Payne More

Chris Yarbough for General Manager I went into Nalley on Saturday to have service on one of my BMWs. As always, Chris spotted me in the waiting area and struck up a conversation. He ask I went into Nalley on Saturday to have service on one of my BMWs. As always, Chris spotted me in the waiting area and struck up a conversation. He asked about the vehicles and how my family was doing of which all of them know him. I expressed an interest in purchasing a car for my daughter and he explained that he was currently with a customer but would be happy to assist me. To make a long story short, I purchased my 6 vehicle from Chris within the last 4 years. He is awesome, down to earth, and very professional. Actually, he is one of the only familiar faces that I recognize at Nalley BMW. With his winning attitude and outstanding personality I feel that Chris would compliment the Management Team because he handles concerns expeditiously and always maintain a smile and professional approach to any problem. I would recommend anyone looking to purchase a vehicle to give Chris a chance because this guy knows the business. Thanks again Chris for a wonderful car buying experience and for all your patience and dedication to BMW of North America. More

Poor car care My last visit to this dealership there were stains on the driver side carpet and the passenger seat was fully recline and the air condition was on ful My last visit to this dealership there were stains on the driver side carpet and the passenger seat was fully recline and the air condition was on full blast today a member of the service department named Tiffany called very unprofessionally using my first name and when corrected her to use mr. She hung up the telephone I tried several times to contact the service manager but each time it went to the voicemail could someone give me a follow-up call to discuss if not I'll contact BMW More