Nalley BMW

Amazing experience! Our sales person Chris and Khiry made an incredibly daunting and anxiety provoking first car buying experience such a breeze. Chris really listened to Our sales person Chris and Khiry made an incredibly daunting and anxiety provoking first car buying experience such a breeze. Chris really listened to what I wanted and helped me purchase the perfect vehicle for myself. He also went above and beyond to make this entire process smoother as I was buying from out of state. I highly highly recommend More

Excellent customer service The service was excellent! This was my first BMW experience and I am very satisfied! I am definitely recommending this particular dealership to friend The service was excellent! This was my first BMW experience and I am very satisfied! I am definitely recommending this particular dealership to friends and family who are considering purchasing a BMW! More

Both sales and the business manager were great!! Overall great experience! I came in for service and found a great deal. I would buy here again as well as refer. Daphne J Smith Overall great experience! I came in for service and found a great deal. I would buy here again as well as refer. Daphne J Smith More

6 Months and Still no airbag recall resolution. Extremely disappointed with the Nalley BMW customer service. Six months after receiving the BMW of North America airbag recall notice, Nalley provi Extremely disappointed with the Nalley BMW customer service. Six months after receiving the BMW of North America airbag recall notice, Nalley provided no communication on the replacement airbag status. Upon calling our Nalley Service Technician, the Technician failed to follow-up on the promised replacement status for ten days. During my follow-up initiated call, it appeared that the Technician had not performed any follow up status inquiries since he required all my information, again. The Technician stated that he needed to talk to the Parts Department and would get right back to us. Four hours later, we drove to the dealership in my Audi, since our 1 Series has been essentially parked in the driveway for three months. As opposed to the mild squabble with the Technican on the facts of our prior conversations, the Service Manager was professional and handled this irate customer as well as could be expected since she could not offer a schedule for a replacement airbag due to logistical issues. It appeared that the delay could continue for multiple months. An alternative free midsize rental was offered, although the rental will not be of a comparable make/model. We love our 1 series, we don't want a down-brand midsize rental, we just want our 1 Series fixed, soon. Dusty Wills More

Chris is Awesome I just wanted to take a few moments to recognize Chris Yarbough for once again providing my spouse and I outstanding service. We were there last Satur I just wanted to take a few moments to recognize Chris Yarbough for once again providing my spouse and I outstanding service. We were there last Saturday to get service on one of our vehicles, while waiting in the lounge, Chris passed by. He immediately recognized our family and approach with a big smile. He asked how the family were and how our vehicles were doing and if we had any problems. I told him that we were thinking about buying a car for our daughter and he stated that he was currently working with a customer but would be happy to assist. After all, who else would we talk to about a vehicle since Chris has sold us our last 5 and we have been happy customers. My spouse and I walked around and finally spotted a car that we thought would be the perfect fit for our daughter. Chris had finished dealing with the previous customer and devoted all of his time to our car buying process. To make a long story short, we purchased our 6 vehicle from Chris. He made the process so simple and did not waste a lot of our time. He answered all of our questions and addressed our concerns while comforting our impatience children. I would recommend Chris to anyone that is in the market for a new or used vehicle. As a matter of fact, my spouse and I are talking to a few couples about the BMW experience and hopes that they buy the ultimate driving machine because we now own 3. Chris I just want to personally say, for the past 5 years you have been a blessing! Prior to meeting you at Nalley BMW, the car buying experience was awful, dreadful, painful, and an all day process. Keep doing what you are doing because people need honest, respectful, professional like yourself. Terri Payne More

Chris Yarbough for General Manager I went into Nalley on Saturday to have service on one of my BMWs. As always, Chris spotted me in the waiting area and struck up a conversation. He ask I went into Nalley on Saturday to have service on one of my BMWs. As always, Chris spotted me in the waiting area and struck up a conversation. He asked about the vehicles and how my family was doing of which all of them know him. I expressed an interest in purchasing a car for my daughter and he explained that he was currently with a customer but would be happy to assist me. To make a long story short, I purchased my 6 vehicle from Chris within the last 4 years. He is awesome, down to earth, and very professional. Actually, he is one of the only familiar faces that I recognize at Nalley BMW. With his winning attitude and outstanding personality I feel that Chris would compliment the Management Team because he handles concerns expeditiously and always maintain a smile and professional approach to any problem. I would recommend anyone looking to purchase a vehicle to give Chris a chance because this guy knows the business. Thanks again Chris for a wonderful car buying experience and for all your patience and dedication to BMW of North America. More

Poor car care My last visit to this dealership there were stains on the driver side carpet and the passenger seat was fully recline and the air condition was on ful My last visit to this dealership there were stains on the driver side carpet and the passenger seat was fully recline and the air condition was on full blast today a member of the service department named Tiffany called very unprofessionally using my first name and when corrected her to use mr. She hung up the telephone I tried several times to contact the service manager but each time it went to the voicemail could someone give me a follow-up call to discuss if not I'll contact BMW More

Left Happy I went to the dealership with a car already in mind, Christopher was professional yet relatable and made the whole car buying experience as smooth as I went to the dealership with a car already in mind, Christopher was professional yet relatable and made the whole car buying experience as smooth as possible. His patience and willingness to earn our business exceeded my expectations and really helped close the deal. Overall I had a pretty good experience and will definitely be recommending him as well as the dealership. More

The Experience Went into the dealership looking for a specific vehicle and found exactly what I was looking for. The total time for purchasing car was roughly about Went into the dealership looking for a specific vehicle and found exactly what I was looking for. The total time for purchasing car was roughly about 7 hours. I was able to test drive any vehicle, received AMAZING discounts and deals, had all my questions answered, and more. More

Wheelin' and dealin' I was interested in a used X1 and I dropped in at Nalley for a look around. Chris greeted me, listened to what I was looking for and pulled up the car I was interested in a used X1 and I dropped in at Nalley for a look around. Chris greeted me, listened to what I was looking for and pulled up the car he thought was a good fit for me. It was a great option and after a battle of the wills, we settled on a price. I bought it the same day. Chris is patient and has a sense of humor which is helpful in the car buying/selling business. Will in finance is also a really nice guy. Patient and straightforward. More