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Nalley BMW

Decatur, GA

4.5
325 Reviews

1606 Church St

Decatur, GA

30033

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Showing 325 reviews

September 15, 2017

Probably better options in Atlanta. Let me start off by saying that the salesman I'd been talking with knew I was coming from over 4 hours away and was going to be very particular about More

by Austin P
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dan Blakely, Christopher Yarbough
September 07, 2017

Worst experience ever The worst experience ever I went there because I have issue with my car that when I press breaks my car vibrate I have 2014 428 I under factory warran More

by Mbnloveindy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Adriana
July 28, 2017

Poor Customer Experience I called the Service Department two weeks ago to make an appointment to get a "Recall" repair done. According to the BMW Recall Notice, the estimated More

by Zhaslam
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Morchio
Aug 13, 2017 -

Zhaslam responded

Update: Before leaving Nalley BMW, I was informed by the Service Dept. Assistant Mgr. that I would received a call when they could guarantee a loaner vehicle for me. At that time, I could return my auto for the Recall Repair. The mgr. made a point to inform me that this was an "exception", as Nalley doesn't typically hold loaner vehicles for customer appointments. As of today, 13 August 2017, I've yet to receive a callback from Nalley. As I never believed I would receive a callback, I immediately made an appointment with Global Imports BMW to get my auto repaired. I received an appointment, guaranteed "alternate transportation" and periodic email reminders of my appointment. I arrived at Gloabl Imports at my appointed time, which is approximately 10 miles farther than Nalley from my home, but well worth the additional travel. They took my auto and asked what method of communication I wished to be notified when my auto is ready to be picked up. I left the dealership in a freshly cleaned 2017 BMW. Global Imports BMW, a customer-focused dealership. How refreshing!

June 12, 2017

Michael Innocent is da MAN !!! Before I took my car (BMW 750Li) to Nalley BMW, I heard very BAD things about their customer service, professionalism and effectiveness....I took it t More

by Dino
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Innocent
June 04, 2017

The strive department at this location has terrible service. I had an appointment with John Sison for service on my car. I needed a follow up appointment, which would require a loaner vehicle, and he wouldn't ev More

by JSmith1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
John Sison
Jun 05, 2017 -

Nalley BMW responded

Thank you for taking the time to leave your review of our dealership. I am disappointed to hear of the negative experience that you had. I apologize for any frustration you experienced with our service department and that our system was malfunctioning at the time of your visit. I appreciate the feedback that you have given. It is tough to hear when we fall short of expectations and we take all reviews to heart because they help us to improve the guest experience. I would be happy to answer any questions you may have, if you would contact me at your convenience. Mike Militello, Service Manager, 404-292-1400

April 07, 2017

Poor dosnt begin to soften the disappointment I experienced I was browsing vehicles today, looking to replace my truck that has over 350K (2003 Chevrolet 2500HD that has been a magnificent reliable workhorse) w More

by SAVITIA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Justin Bowen
February 28, 2017

Great buying Experience Chris was my sales rep and he was awesome! He went above and beyond to meet all of my buying needs. Very polite and knowledgeable and also very friend More

by Ms. Pankey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christopher Yarbough
January 22, 2017

Ed B is outstanding I have been a client of Nalley BMW for 5 years. Ed is professional and fun. Thanks for everything. Nice entertaining you guys and crew! More

by matnath
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Edward Binkley
January 21, 2017

Ultimate Driving Experience! I have a X5 BMW and it is truly the Ultimate Driving Machine! I love it! Dexter Zackery was the most professional, helpful and knowledgeable salesman More

by Ann J
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Dexter Zackery
January 14, 2017

Excellent Such a great experience once again at Nalley BMW. Dexter was awesome once again and really knows about the vehicles. Thankfully he is not pushy and ma More

by Julia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dexter Zackery
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