Nalley BMW

Great service Chris did a tremendous job understanding what I was looking for and getting me into a 535 in no time at all. Fourth car I have bought at Nalley BMW a Chris did a tremendous job understanding what I was looking for and getting me into a 535 in no time at all. Fourth car I have bought at Nalley BMW and it's because of the work of Chris. More

The worst BMW dealer/ Nalley rip-off If only could give 0 stars I would. This has got to be one of the worst service departments I have ever experienced. If even one person is saved from If only could give 0 stars I would. This has got to be one of the worst service departments I have ever experienced. If even one person is saved from this place it is worth it. I have a 2016 750i that I absolutely love that I purchased from a different dealer. I returned to Hartsfield Jackson airport after a 2 week business trip to be greeted by a messag3 saying I had a flat tire. On inspection there was indeed a nail in the drivers rear tire, and had to be at UGA for event later in the evening. I started with BMW Road side assistance. It would be 2 hours to get a tow truck. Seriously? I was in Atlanta not the middle of no where. The concierge was no assistance. As the car has run flats and no spare (a rant on that in a minute); I decided I would try to make it Nalley in Decatur. It was only 15 miles and sort of in the way to Athens. I called the dealer. The appointment agent was helpful and even secured a loaner for me. They couldn’t tell if they had the tires until they saw which OEM tires were installed. When I get there the tire guy greets me and says they don’t have them in stock but they would in by 1-2 the next day and installed by 3:30. Ok. The dealer is an hour and 20 mins with Atlanta traffic the wrong direction from my house so I wanted it to be done. I then find out because of those horrible run flats (BMW abandon these crap tires already) I would need to buy 2. They only had 14k on them. So now what would have been a one hour $50 repair was going to cost $800 and 24 hours. It goes downhill from there. I meet my service advisor Chance who was one of the least engaged ive ever met. He wasn’t necessarily unprofessional but far from remotely friendly. He tells me I should get an alignment because it will shorten the life of the tires. I said if I’m only gettinfpg 14k how much worse can it be. I asked how much and he said $250. For an alignment??? No thanks. He then tells me there are 4 open campaigns should he do them. I said since the tires have to be ordered, sure. I then get to the loaner concierge who was even less friendly. Not one greeting, nicest, anything. He clearly hated his job. Down right rude. Fast forward to the next afternoon. I call at 1:30 and find the tires hard come in but nothing had been started on the service. I said cancel the campaigns and just put the tires on. He said let me see what I can do. I’ll call back within the hour. I’m driving the wrong direction from my house back to Decatur. Chance never calls back. I get there at 3:15 to find out NOTHING has been done to the car. Chance there waiting for a special person. To install tires? I said when will it be done. He said maybe 2 or 3 hours. I am furious at this point Chance doesn’t offer it but I said the 750 comes with valet delivery. I need it by tomorrow at 1 and you can deliver it to my house. So now I leav3 to sit in rush hour traffic. It is now 2 days after I dropped the car off. One of the campaigns wasn’t because it would take too long. Ok fine. Before they will return the car, i have to pay the bill online. He sent it to the wrong account. I finally get the bill with no details just an amount. It’s higher than what I was quoted but figure it’s tax because it was warranty work and tires. That’s it. The car gets delivered and I look at the bill $780 ish for the tires including install, tires, disposal and tax. Then the 3 warranty campaigns. There is a $50 misc supplies bill with no details. I call to inquire and Chance says in our fine prin5 we have 5ge right to charge up to 10% of the bill I’m like for what it’s tires and warranty? I have owned dozens of cars of all males and I have never seen this xx before and he said to bad Lesson learned one thing is clear I will never step foot in Nalley BMW again they are HORRIBLE and I will never and I mean NEVER buy any brand from a Nalley dealership Now BMW about those horrible run flats..... More

Purchase of 328i Upon arriving at the dealership, we discovered that a deal on a specific vehicle that we had been working on was for a similar vehicle with a differen Upon arriving at the dealership, we discovered that a deal on a specific vehicle that we had been working on was for a similar vehicle with a different VIN. Chris Yarbough and Darryl Jefferson worked hard for several hours to make my deal right and I ended up getting more than I expected! Great job by all to earn a lifelong customer! More

Probably better options in Atlanta. Let me start off by saying that the salesman I'd been talking with knew I was coming from over 4 hours away and was going to be very particular about Let me start off by saying that the salesman I'd been talking with knew I was coming from over 4 hours away and was going to be very particular about the condition of the car I was interested in. When I arrived, it wasn't quite as good as it was billed, so I waited 3 hours while they cleaned it up. Now, I definitely appreciate the lengths they went, but that should have been done before I arrived since he knew I was a serious buyer. During my test drive I noticed there was only one key fob and asked if they were in possession of the other and told yes, only to find out when closing the deal that they'd have to order me one. I'm not sure how that escaped the CPO checklist for this car (and this car had been on the lot for plenty of time for them to order and pair it themselves). I was told that it would magically work with my car when it arrived, but I was very leery of that since this car had comfort access. I asked if it didn't work out of the box if they'd reimburse me if I had to go to my BMW, they said yes. Before coming to make the deal, I'd ensured I was approved for their 0.9% financing, and I was. However, when getting into the finance department, the rep tried to pull the wool over my eyes claiming the best he could do was 6.9%. I laughed and started to leave, and all of a sudden that number went down to 1.9. Still not the right number, he said he needed to check with his manager, and after being gone for almost an hour, I was able to get the .9. Later, I'd find out, they'd had to check my credit again, probably because they'd lost the original application, so I got dinged for 2 credit checks (thanks for that). About the key... it didn't magically work, and I had to get it paired. Now they've been avoiding my reimbursement, calls, and voicemails for 3 months. I'm very pleased with the car I bought, but I'd say if you're an out of town buyer, you've got better options in Atlanta, or closer to you than Nalley. More

Worst experience ever The worst experience ever I went there because I have issue with my car that when I press breaks my car vibrate I have 2014 428 I under factory warran The worst experience ever I went there because I have issue with my car that when I press breaks my car vibrate I have 2014 428 I under factory warranty my advisor she called Adriana she told me I have issue with my wheel and the wheel missed up the breaks rotors and breaks pads and sensors and I need to replace all in my own expinces because I did something with wheel and i didn't deal with any one accept dealers of BMW car under warranty I told her that's fine I will pay for it even if it still under warranty and I did pay 1795 $ she called me telling me my car is ready I ask her did you test drive it she told me yes everything perfect I ask her if the car need anything else she told me ur car perfect I went to get my car I drive it for 5 min and still have same issue I went there back they talk very rude they won't return my money and I ask to speak with general manger or assist manger they called a guy he is not one of who I ask for and he wasn't helpful my car still there but won't get my money back they rab me off More

Michael Innocent is da MAN !!! Before I took my car (BMW 750Li) to Nalley BMW, I heard very BAD things about their customer service, professionalism and effectiveness....I took it t Before I took my car (BMW 750Li) to Nalley BMW, I heard very BAD things about their customer service, professionalism and effectiveness....I took it there anyway and I must say that the experience was truly mind blowing. My advisor Michael Innocent was one of the BEST I have ever had and he took very good care of my car...was extremely helpful and knowledgeable....not to mention professional. This will be the new place that I take my BMW for all service needs. Nalley....GOOD JOB !!! More

Poor dosnt begin to soften the disappointment I experienced I was browsing vehicles today, looking to replace my truck that has over 350K (2003 Chevrolet 2500HD that has been a magnificent reliable workhorse) w I was browsing vehicles today, looking to replace my truck that has over 350K (2003 Chevrolet 2500HD that has been a magnificent reliable workhorse) when I started browsing the reviews. I got to thinking about what kind of reviews were occurring on the Nalley BMW site. Just curiosity. Lots of Stars! OK, am I the only person that has ever had a bad experience with these folks. Could it be that there is a different level of support provided depending on whether you purchase the vehicle there or not. Or maybe because its not brand new. My E93 is super cool and very much fun to drive and yea, its used but its mine and I love BMW’s. Truly magnificent automobiles! So here goes and mind you, thru ought all of this, I never heard from the General Manager. One of my associates mentioned that I should have approached him/her with this prior to completion of the nightmare but you have to understand just how completely frustrated I was at the time. So I am offering this in the hopes to offset some of these glowing Stars! Long Story for a review but you need to know the complete story to appreciate just how poorly Nalley BMW supported me. I have owned my 2011 335i Cabrio for 2 months and three weeks. It had 58K on the odometer when I purchased it. I consulted BMW enthusiasts, BMW specialists, and had the car mechanically inspected prior to purchase. It had a clean bill of health and ran extremely well for exactly 2.5 weeks. At that point in time, the car refused to start. The odometer was at approximately 60K miles. I had it delivered to a local European Auto Mechanic for evaluation. He determined that the Valvetronic Servomotor was shot – by code and then by testing. It took three weeks between parts delivery and the 3rd party insurance that I had purchased to approve the work and then finally to determine that the DME (Brain) had also failed – by code and documented testing. Here is where Nalley comes in to play. The DME is covered by a BMW 8/80 Emissions warranty. The car had to go to Nalley as they appear to be the only local BMW dealer that accepts my warranty plan and I was instructed by the insurance that that was where the car needed to go unless I felt like paying for the service myself. It took them (Nalley) 4 working days to determine that the DME was in fact dead. It took them another 26 to tell me that my car was ready for pick up. But wait, there’s more. My service advisor was very courteous but I still cringed every time he called. We spoke at least every three days or so. There was always a delay or some process that was not available. You would think that programing a DME would be a service or process that a dealer service department would provide. Not so with Nalley or perhaps with BMW as a whole. As I understand it, it is a two part process – flash and then program. You would think they would have had that down but it took an out of town specialist to get the ValveTronic Servo Motor to talk with the DME. Hold on, not finished yet… Day 26. The car was supposed to have seen two test drives, a short around the block and something much more substantial – 50 miles or so. So, the conversation with the service advisor went something like this “It’s running but you probably need to come in” or something like that. Turns out that the car had a hesitation and was running poorly. The mechanic stated that the spark plugs were fouled, the injectors were pulling a code, and it might need coils as well. Wow, the car was running fabulous until it didn’t start. Then the Valvetronic Servomotor and the DME was replaced and programed and all of a sudden I need injectors and plugs. I had replaced the plugs while the car was at the previous mechanic as a 60K service; the car never had an opportunity to start with the new plugs. When I mentioned that it was interesting that after they performed their programming my car suddenly needed injectors and plugs. I set myself up, I said that I wasn’t a BMW mechanic but it seemed to me that there could be some correlation. The shop super said that I was right, I wasn’t. Really respectful and a bit arrogant from a shop that cant fix my car! So the injectors and new plugs go in and I’m all good. Not yet. It gets better. Oh, and you would have thought that I would have gotten some privilege and they would have gotten back to work on my car. No, back to the end of the line. The mechanic had started working on another vehicle and I would have to wait. No sense of urgency at this point is a bit remarkable don’t you think – Day 26 and all? Day 30 or so – I cant remember. I am at the dealer to pick up my car. I get there at 0700. At about 0730 I am told that they cant find my key. Its apparently locked up in the mechanic or techs tool box. We are waiting for him to get to work, running late. The previous day I had mentioned to the service advisor that I hope that after all of this, my car would be cleaned. Bad mistake. At 0900 the service advisor came to me and said he had some REALLY bad news. This should be funny in a wretched sort of way. While in route thru/to the car wash, one of my mirrors was ripped off the car and some body damage occurred. I was told that the water pressure was severe….. Why are you taking a convertible to a car wash – especially a car that appears to be cursed to put it mildly. I am not entirely certain of the amount of body damage and only heard of it thru my local mechanic – pretty cool on his part to be looking out for me! Hold up, yes, this continues to get better. I was finally offered a loaner. After 30 days. Didn’t need one but I was never offered one. Just a post script in an otherwise terrible experience. My wife had dropped me off so I had no way of getting home. So I took possession of a Nissan Rogue that I promptly returned the following morning for fear that a tree limb would fall on it furthering my misery both financially and mentally. Would have been nice to ride a 328 but that’s the way things have been going for me. They must save them for their special customers, sorry, that was in poor taste. In any case, while my car was being prepared to be delivered to the body shop a catastrophic oil leak was discovered. Seems that the brand new valve cover gasket that the previous mechanic had installed had failed. In the Army, that’s a dead line fault. Cant move the vehicle. Remember, the car never started until Nalley got the DME to work. A note about the previous mechanic, he specializes in German automobiles. He’s not shade tree by any definition and I trust him implicitly due to his manner and professionalism as well as brief visits inside his shop. Blaming him for a failed valve cover gasket was really in poor taste and why did they only discover it on the way to the body shop after a 50 mile and around the block check out. Yes, the last is supposition but after the plugs, injectors, and a cracked Air Charge pipe I wasn’t buying any more property or bridges. After several days – two I think – and several back and forth’s about if the gasket was an authentic BMW gasket and whether it was purchased at a BMW parts dealership and a spirited discussion about who was responsible for the repair it was explained to me that I would need to deliver the car to the previous mechanic for 100% warranty repair and then return it to Nalley for body work. More heated discussion and finally Nalley decided to pick up the repair. This was not as clean as I have described and you can imagine my state of composure by this point. I must remind you that the service advisor was always very respectful and that this small point is the only reason this business gets one star! I am in the Military, 34 years, and rarely am out of uniform due to my schedule so I need to maintain bearing at all times so as not to bring discredit to the service, so I definitely tried to maintain my attitude during this fiasco, and yea, I get it, beating up the waiter rarely provides you better cuisine. But enough is enough. I am certain Nalley handled this entire situation extremely poorly and I still didn’t have my car. Not sure when I was going to get the car back. Promised later that week, but who can say. The insurance and yes Nalley, have borne the brunt of the financial piece and I am only into this for about $1,700.00. Total expense is easily over 6K. Thank God I purchased that warranty! Oh, and one last thing. The Nissan Rogue has more blind spots than my old 1958 Flexible Bus. While trying to leave from Nalley BMW for work – finally, I was attempting to back up. I looked in all my mirrors and put the car in reverse. I hadn’t moved yet. All of a sudden, I hear a hard banging on the vehicle. My windows were rolled up so I didn’t quite catch what the Nalley employee was saying. Seems he thought that I was going to run him over. You have to question the mentality of someone who after seeing that the driver of an automobile has zero visibility on you and the backup lights on the vehicle are illuminated they continue to engage a very dangerous situation by persisting on their chosen path. What arrogance! This does not surprise me in a Nalley culture of “business first - customer whenever” or so it appears in my very close and personal experience. Nalley continues to raise the bar. Day 37 I got a call from the Service Advisor. Seems the car had a bit more damage than they thought originally - to the tune of $2,300.00. Now we are over $8K. I wont have my car before 11 July (13 days from now). But the car will be perfect according to Nalley…. wow Day 39 Gonna go see the car damages today… Day 39 Surprise. The car is ready earlier than promised. No star for obvious reasons – need I say more. The car runs appropriately and looks correct. Going home with my car, finally. I have 12,000 brothers and sisters and no one will accuse me of being a Paul Revere but if conversation arises, I will not hesitate to share my experience at Nalley! More

Great buying Experience Chris was my sales rep and he was awesome! He went above and beyond to meet all of my buying needs. Very polite and knowledgeable and also very friend Chris was my sales rep and he was awesome! He went above and beyond to meet all of my buying needs. Very polite and knowledgeable and also very friendly! I truly love my new car and I will definitely go to Chris for any of my future BMW purchases! More