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Nalley BMW
Decatur, GA
322 Reviews
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Showing 322 reviews
March 03, 2018
Don't give these crooks your money IF I COULD RATE ZERO STARS I WOULD. I visited Nalley BMW this week to purchase a Certified Pre Owned 3 series that appeared to check all my boxes on p IF I COULD RATE ZERO STARS I WOULD. I visited Nalley BMW this week to purchase a Certified Pre Owned 3 series that appeared to check all my boxes on paper. I did my homework, brought my CarFax and had already been preapproved for having excellent credit from 2 other BMW dealerships so I knew what rates I qualified for. I decided to personally visit the car and dealership to verify the "CPO" was up to par with what was stated **it's important you do this to avoid deceptive advertisement. It seems damage to vehicles is very common at this dealership, so check thoroughly before buying anything or having service completed at this location. From the moment I stepped foot in the Nalley BMW building, I was being suggested cars I HAD NO INTEREST IN PURCHASING. Felicia Jones the saleswoman who obviously wanted a "get rich quick sale" never once listened to a word I said or she would have known I wanted a specific model I saw they had. She ignored my questions and concerns and had no knowledge of the vehicle or it's history. Felicia's level of unprofessionalism was horrific. She was disrespectful from beginning to end. In the office and sales floor Felecia was cussing, and making animated outbursts not only around staff but customers as well. Even the General Manager Victor was present yet nobody batted an eye. That experience immediately let me know that this is normal behavior at Nalley BMW. It's appalling to know potential buyers witness that behavior from a luxury company. I've never been to a BMW dealership where they base everything from lies and demand you put your trust and money in their hands. Their finance guy " Skip" will try to make you believe you have to agree to the interest rate they want you to pay, NOT what you qualify for, KNOW YOUR CREDIT SCORE SO YOU DON'T FALL VICTIM TO UNETHICAL MARK UP. You can have stellar credit and still be lied too. **I'm thankful I visited 2 other BMW dealerships before Nalley to explore my options. This dealership lives off greed. When the General Manager condoned Felicia's disgusting behavior in the office and supported her lies, I just got up and left. The whole experience was a nightmare. Just how easy it was for this dealership to lie, made it so easy to walk away. More
by Denzel J
Employees Worked With
Felicia Jones (Sales), "Skip" ( Finance rep), Victor (General Manager)
February 03, 2018
Service is a joke! I dropped my car off at 7:15am for a scheduled service call later that morning. After waiting 45 minutes to meet with my service advisor I decided to I dropped my car off at 7:15am for a scheduled service call later that morning. After waiting 45 minutes to meet with my service advisor I decided to leave. Finally saw him and went into his office to told him the issue I had and that I had to leave town two days later for 1,000 round trip. He assured me everything would be taken care of and he would get back to me. 3 hours after my scheduled appointment time I called for an update. No return call. 3 hours later I called again to be told they hadn't gotten to it. I asked why I bothered to schedule an appointment and why I had not gotten a call -- no answer. He asked for 5 minutes to get an update. Got a call back 30 minutes later with no information. He assured me it would be the first car the next morning and he should have some answers for me by 9am. At 11am I call and again no call back. I then call and ask for the service manager but he did not answer. The receptionist said she would email the Service Director to call me -- no call back again. I went to the Nalley website and a chat agent asked if she could assist. Again I asked for a call back -- still nothing. At the time I write this they have had my car for over 30 hours and not a single status call or resolution. Never again.... More
by Alan B
Employees Worked With
Alex Baldwin, Mike Millitello
December 05, 2017
See Marcus Mullins at Nalley BMW Marcus Mullins is the best sales advisor in the business. I can purchase a car anywhere but I only want to deal with Marcus. He knows the product, ve Marcus Mullins is the best sales advisor in the business. I can purchase a car anywhere but I only want to deal with Marcus. He knows the product, very knowledgeable of the car business and listens to your needs and wants. I recommend anyone to visit Nalley and ask for Marcus. More
by MS
Employees Worked With
Marcus Mullins
October 25, 2017
Racist service manager The service manager and Nalley BMW is a racist I am upset and disgusted with management for allowing such a person to assume the position of the leade The service manager and Nalley BMW is a racist I am upset and disgusted with management for allowing such a person to assume the position of the leadership I was disregarded after calling in several times to speak with the manager I was told some would call me back no one never called me back nor sent me an email back I was just simply put on the do not rent list even after I paid in full for one scratched rim I asked to speak with the manager several time no reply until I came back in for another job Idk why I did that but he tried to send a email response even after he was sitting in his office 15feet down the hall. There is no respect for younger individuals of color or different Ethical background do your self the favor An take your business somewhere you can be treated with the respect you deserve More
by Jameelroye
Employees Worked With
Mike something from management is a racist
October 22, 2017
Great service Chris did a tremendous job understanding what I was looking for and getting me into a 535 in no time at all. Fourth car I have bought at Nalley BMW a Chris did a tremendous job understanding what I was looking for and getting me into a 535 in no time at all. Fourth car I have bought at Nalley BMW and it's because of the work of Chris. More
by Mark H.
Employees Worked With
Jason Brown, Christopher Yarbough
October 21, 2017
The worst BMW dealer/ Nalley rip-off If only could give 0 stars I would. This has got to be one of the worst service departments I have ever experienced. If even one person is saved from If only could give 0 stars I would. This has got to be one of the worst service departments I have ever experienced. If even one person is saved from this place it is worth it. I have a 2016 750i that I absolutely love that I purchased from a different dealer. I returned to Hartsfield Jackson airport after a 2 week business trip to be greeted by a messag3 saying I had a flat tire. On inspection there was indeed a nail in the drivers rear tire, and had to be at UGA for event later in the evening. I started with BMW Road side assistance. It would be 2 hours to get a tow truck. Seriously? I was in Atlanta not the middle of no where. The concierge was no assistance. As the car has run flats and no spare (a rant on that in a minute); I decided I would try to make it Nalley in Decatur. It was only 15 miles and sort of in the way to Athens. I called the dealer. The appointment agent was helpful and even secured a loaner for me. They couldn’t tell if they had the tires until they saw which OEM tires were installed. When I get there the tire guy greets me and says they don’t have them in stock but they would in by 1-2 the next day and installed by 3:30. Ok. The dealer is an hour and 20 mins with Atlanta traffic the wrong direction from my house so I wanted it to be done. I then find out because of those horrible run flats (BMW abandon these crap tires already) I would need to buy 2. They only had 14k on them. So now what would have been a one hour $50 repair was going to cost $800 and 24 hours. It goes downhill from there. I meet my service advisor Chance who was one of the least engaged ive ever met. He wasn’t necessarily unprofessional but far from remotely friendly. He tells me I should get an alignment because it will shorten the life of the tires. I said if I’m only gettinfpg 14k how much worse can it be. I asked how much and he said $250. For an alignment??? No thanks. He then tells me there are 4 open campaigns should he do them. I said since the tires have to be ordered, sure. I then get to the loaner concierge who was even less friendly. Not one greeting, nicest, anything. He clearly hated his job. Down right rude. Fast forward to the next afternoon. I call at 1:30 and find the tires hard come in but nothing had been started on the service. I said cancel the campaigns and just put the tires on. He said let me see what I can do. I’ll call back within the hour. I’m driving the wrong direction from my house back to Decatur. Chance never calls back. I get there at 3:15 to find out NOTHING has been done to the car. Chance there waiting for a special person. To install tires? I said when will it be done. He said maybe 2 or 3 hours. I am furious at this point Chance doesn’t offer it but I said the 750 comes with valet delivery. I need it by tomorrow at 1 and you can deliver it to my house. So now I leav3 to sit in rush hour traffic. It is now 2 days after I dropped the car off. One of the campaigns wasn’t because it would take too long. Ok fine. Before they will return the car, i have to pay the bill online. He sent it to the wrong account. I finally get the bill with no details just an amount. It’s higher than what I was quoted but figure it’s tax because it was warranty work and tires. That’s it. The car gets delivered and I look at the bill $780 ish for the tires including install, tires, disposal and tax. Then the 3 warranty campaigns. There is a $50 misc supplies bill with no details. I call to inquire and Chance says in our fine prin5 we have 5ge right to charge up to 10% of the bill I’m like for what it’s tires and warranty? I have owned dozens of cars of all males and I have never seen this xx before and he said to bad Lesson learned one thing is clear I will never step foot in Nalley BMW again they are HORRIBLE and I will never and I mean NEVER buy any brand from a Nalley dealership Now BMW about those horrible run flats..... More
by AtlmetroN
Employees Worked With
Chance Collins
October 12, 2017
Purchase of 328i Upon arriving at the dealership, we discovered that a deal on a specific vehicle that we had been working on was for a similar vehicle with a differen Upon arriving at the dealership, we discovered that a deal on a specific vehicle that we had been working on was for a similar vehicle with a different VIN. Chris Yarbough and Darryl Jefferson worked hard for several hours to make my deal right and I ended up getting more than I expected! Great job by all to earn a lifelong customer! More
by Gabisdad
Employees Worked With
Darryl Jefferson, Christopher Yarbough
September 15, 2017
Probably better options in Atlanta. Let me start off by saying that the salesman I'd been talking with knew I was coming from over 4 hours away and was going to be very particular about Let me start off by saying that the salesman I'd been talking with knew I was coming from over 4 hours away and was going to be very particular about the condition of the car I was interested in. When I arrived, it wasn't quite as good as it was billed, so I waited 3 hours while they cleaned it up. Now, I definitely appreciate the lengths they went, but that should have been done before I arrived since he knew I was a serious buyer. During my test drive I noticed there was only one key fob and asked if they were in possession of the other and told yes, only to find out when closing the deal that they'd have to order me one. I'm not sure how that escaped the CPO checklist for this car (and this car had been on the lot for plenty of time for them to order and pair it themselves). I was told that it would magically work with my car when it arrived, but I was very leery of that since this car had comfort access. I asked if it didn't work out of the box if they'd reimburse me if I had to go to my BMW, they said yes. Before coming to make the deal, I'd ensured I was approved for their 0.9% financing, and I was. However, when getting into the finance department, the rep tried to pull the wool over my eyes claiming the best he could do was 6.9%. I laughed and started to leave, and all of a sudden that number went down to 1.9. Still not the right number, he said he needed to check with his manager, and after being gone for almost an hour, I was able to get the .9. Later, I'd find out, they'd had to check my credit again, probably because they'd lost the original application, so I got dinged for 2 credit checks (thanks for that). About the key... it didn't magically work, and I had to get it paired. Now they've been avoiding my reimbursement, calls, and voicemails for 3 months. I'm very pleased with the car I bought, but I'd say if you're an out of town buyer, you've got better options in Atlanta, or closer to you than Nalley. More
by Austin P
Employees Worked With
Dan Blakely, Christopher Yarbough
September 07, 2017
Worst experience ever The worst experience ever I went there because I have issue with my car that when I press breaks my car vibrate I have 2014 428 I under factory warran The worst experience ever I went there because I have issue with my car that when I press breaks my car vibrate I have 2014 428 I under factory warranty my advisor she called Adriana she told me I have issue with my wheel and the wheel missed up the breaks rotors and breaks pads and sensors and I need to replace all in my own expinces because I did something with wheel and i didn't deal with any one accept dealers of BMW car under warranty I told her that's fine I will pay for it even if it still under warranty and I did pay 1795 $ she called me telling me my car is ready I ask her did you test drive it she told me yes everything perfect I ask her if the car need anything else she told me ur car perfect I went to get my car I drive it for 5 min and still have same issue I went there back they talk very rude they won't return my money and I ask to speak with general manger or assist manger they called a guy he is not one of who I ask for and he wasn't helpful my car still there but won't get my money back they rab me off More
by Mbnloveindy
Employees Worked With
Adriana
July 28, 2017
Poor Customer Experience I called the Service Department two weeks ago to make an appointment to get a "Recall" repair done. According to the BMW Recall Notice, the estimated I called the Service Department two weeks ago to make an appointment to get a "Recall" repair done. According to the BMW Recall Notice, the estimated time for repair would be two hours. I planned to wait for the repair. However, I was informed by the Service Dept rep that the repair would take much longer. We scheduled my appointment out two weeks so that I could get a loaner vehicle. When I arrived at Nalley the morning of 27 July at 9:45a, my scheduled time, I was told they were out of loaner vehicles, and their business partner, Enterprise Rental, was also out of automobiles. When I informed my Service agent that my appointment had been pushed out in the future to guarantee an available loaner, I was told loaner vehicles are on a "first come-first served" basis. I was not told this at the time my appointment was made. Since I needed transportation that day, I left the dealership without the repair. I came to the conclusion years ago that BMW customers aren't paying a premium for quality automobiles. In fact lesser priced automobiles are more dependable and have fewer problems. I have 52,000 miles on my current 528i and I have already paid thousands of dollars in repair bills. However, I continued to purchase BMWs thinking I was paying a premium for excellent customer service. It appears BMW dealerships no longer focus on providing their customers a good experience. At least, not at Nalley BMW. More
by Zhaslam
Employees Worked With
Morchio
