Nalley BMW

Chris Yarbough is Nalley's secret sauce for customer satisfa Professional, trustworthy, and knowledgeable are the three words that come to mind when thinking of an accurate description of Chris. The car business Professional, trustworthy, and knowledgeable are the three words that come to mind when thinking of an accurate description of Chris. The car business have gotten a bad reputation for a very good reason (unscrupulous and high pressure sales tactics), but Chris stands out as someone who truly has the customer's best interest in mind throughout the car buying process and beyond. Backstory: I came in wanting a particular car for a particular price that was not currently in Nalley's inventory. Chris tracked down the exact car I was looking ( w/ the hard to find exterior/interior color combination) and had it ship to the dealership. Additionally, he oversaw the CPO certification process for the car while constantly keeping me in the loop. Prior to ordering the vehicle Chris and I discussed the price and he laid out his case for the purchase price in the most transparent way that I have ever experienced and I shared with him my own research and we quickly settled on what I considered a fair price. On a side note, I am a financial advisor by trade so I can smell a set up for a sales pitch from a mile away and not once did Chris try to play on my emotions or fear or any other sales tricks to get me to buy and pay the highest price instead we had a simple conversation that result in a win-win situation for both parties. To that end, if you want to significantly reduce the stress of the car buying experience, I would suggest you ring Chris up the next time you are considering a car purchase. Lastly, please share your own experience with Chris in this forum to confirm or deny that you shared the same positive experience as that is the only way to separate the good guys and gals from those who are not. More

Awesome car buying experience at Nalley BMW! I’ve been looking for my new car for quite some time and by far this is the best dealership experience I’ve encountered. The team at Nalley BMW has be I’ve been looking for my new car for quite some time and by far this is the best dealership experience I’ve encountered. The team at Nalley BMW has been so helpful and friendly and made the entire process extremely smooth and fun. I definitely will be working with them in the future and will be recommending them to others! More

Excellent customer service Customer service provided by Chris was excellent as evidenced by his attention to our requests and allowing us to make decisions without interference. Customer service provided by Chris was excellent as evidenced by his attention to our requests and allowing us to make decisions without interference. He was also willing to negotiate and worked towards finding a mutual agreement. More

See Marcus Mullins at Nalley BMW Marcus Mullins is the best sales advisor in the business. I can purchase a car anywhere but I only want to deal with Marcus. He knows the product, ve Marcus Mullins is the best sales advisor in the business. I can purchase a car anywhere but I only want to deal with Marcus. He knows the product, very knowledgeable of the car business and listens to your needs and wants. I recommend anyone to visit Nalley and ask for Marcus. More

Great service Chris did a tremendous job understanding what I was looking for and getting me into a 535 in no time at all. Fourth car I have bought at Nalley BMW a Chris did a tremendous job understanding what I was looking for and getting me into a 535 in no time at all. Fourth car I have bought at Nalley BMW and it's because of the work of Chris. More

The worst BMW dealer/ Nalley rip-off If only could give 0 stars I would. This has got to be one of the worst service departments I have ever experienced. If even one person is saved from If only could give 0 stars I would. This has got to be one of the worst service departments I have ever experienced. If even one person is saved from this place it is worth it. I have a 2016 750i that I absolutely love that I purchased from a different dealer. I returned to Hartsfield Jackson airport after a 2 week business trip to be greeted by a messag3 saying I had a flat tire. On inspection there was indeed a nail in the drivers rear tire, and had to be at UGA for event later in the evening. I started with BMW Road side assistance. It would be 2 hours to get a tow truck. Seriously? I was in Atlanta not the middle of no where. The concierge was no assistance. As the car has run flats and no spare (a rant on that in a minute); I decided I would try to make it Nalley in Decatur. It was only 15 miles and sort of in the way to Athens. I called the dealer. The appointment agent was helpful and even secured a loaner for me. They couldn’t tell if they had the tires until they saw which OEM tires were installed. When I get there the tire guy greets me and says they don’t have them in stock but they would in by 1-2 the next day and installed by 3:30. Ok. The dealer is an hour and 20 mins with Atlanta traffic the wrong direction from my house so I wanted it to be done. I then find out because of those horrible run flats (BMW abandon these crap tires already) I would need to buy 2. They only had 14k on them. So now what would have been a one hour $50 repair was going to cost $800 and 24 hours. It goes downhill from there. I meet my service advisor Chance who was one of the least engaged ive ever met. He wasn’t necessarily unprofessional but far from remotely friendly. He tells me I should get an alignment because it will shorten the life of the tires. I said if I’m only gettinfpg 14k how much worse can it be. I asked how much and he said $250. For an alignment??? No thanks. He then tells me there are 4 open campaigns should he do them. I said since the tires have to be ordered, sure. I then get to the loaner concierge who was even less friendly. Not one greeting, nicest, anything. He clearly hated his job. Down right rude. Fast forward to the next afternoon. I call at 1:30 and find the tires hard come in but nothing had been started on the service. I said cancel the campaigns and just put the tires on. He said let me see what I can do. I’ll call back within the hour. I’m driving the wrong direction from my house back to Decatur. Chance never calls back. I get there at 3:15 to find out NOTHING has been done to the car. Chance there waiting for a special person. To install tires? I said when will it be done. He said maybe 2 or 3 hours. I am furious at this point Chance doesn’t offer it but I said the 750 comes with valet delivery. I need it by tomorrow at 1 and you can deliver it to my house. So now I leav3 to sit in rush hour traffic. It is now 2 days after I dropped the car off. One of the campaigns wasn’t because it would take too long. Ok fine. Before they will return the car, i have to pay the bill online. He sent it to the wrong account. I finally get the bill with no details just an amount. It’s higher than what I was quoted but figure it’s tax because it was warranty work and tires. That’s it. The car gets delivered and I look at the bill $780 ish for the tires including install, tires, disposal and tax. Then the 3 warranty campaigns. There is a $50 misc supplies bill with no details. I call to inquire and Chance says in our fine prin5 we have 5ge right to charge up to 10% of the bill I’m like for what it’s tires and warranty? I have owned dozens of cars of all males and I have never seen this xx before and he said to bad Lesson learned one thing is clear I will never step foot in Nalley BMW again they are HORRIBLE and I will never and I mean NEVER buy any brand from a Nalley dealership Now BMW about those horrible run flats..... More

Purchase of 328i Upon arriving at the dealership, we discovered that a deal on a specific vehicle that we had been working on was for a similar vehicle with a differen Upon arriving at the dealership, we discovered that a deal on a specific vehicle that we had been working on was for a similar vehicle with a different VIN. Chris Yarbough and Darryl Jefferson worked hard for several hours to make my deal right and I ended up getting more than I expected! Great job by all to earn a lifelong customer! More