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Nalley BMW
Decatur, GA
318 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 318 reviews
May 09, 2018
World Best Car Buying Experience! This was my second time around purchasing a car with Mr. Yarbough and I will love to state that he did a phenomenal job once again. I was in a very t This was my second time around purchasing a car with Mr. Yarbough and I will love to state that he did a phenomenal job once again. I was in a very tight spot and needed a car right away( but not just any car), I had a car event approaching in 4 days and needed to get myself back into another Ultimate Driving Machine for the show. I was panicking to the point I had second thoughts about postponing the event due to not having a car, I informed Mr. Yarbough of the short time and he took action RIGHT AWAY... 1 day went by and Mr. Yarbough was able to place me in my brand new 2018 430i GC for my event appearance. I have been driving my 430i GC every since and all I can say is Thank You Chris, you’ve once more help a brother LEVEL UP haha !!!!! 🙏🏽🙏🏽 #Greatful #AmazingSalesGuy #MyCarRepresentMe More
by Sloan340GC
Employees Worked With
Christopher Yarbough
May 08, 2018
Getting it done! Chris did what it takes... whatever it took! He made sure I was productive with my mobile office while waiting; and the car buying process was easy- Chris did what it takes... whatever it took! He made sure I was productive with my mobile office while waiting; and the car buying process was easy- he knew my ADD had kicked in and made sure paperwork was simple and quick! He exceeded BMW when it came to quality! More
by Chris review
Employees Worked With
Christopher Yarbough, Kelvin Maldonado, Ron Craft
May 07, 2018
Amazing My experience at Nalley was amazing. Chris Y. made my experience fast and easy. Each and every person I came in contact with were very nice, I must sa My experience at Nalley was amazing. Chris Y. made my experience fast and easy. Each and every person I came in contact with were very nice, I must say they all have excellent customer service 😊 I was very pleased!!! Thank you guys so much More
by DeeBrew
Employees Worked With
Christopher Yarbough
May 06, 2018
Chris Yarbough is Nalley's secret sauce for customer satisfa Professional, trustworthy, and knowledgeable are the three words that come to mind when thinking of an accurate description of Chris. The car business Professional, trustworthy, and knowledgeable are the three words that come to mind when thinking of an accurate description of Chris. The car business have gotten a bad reputation for a very good reason (unscrupulous and high pressure sales tactics), but Chris stands out as someone who truly has the customer's best interest in mind throughout the car buying process and beyond. Backstory: I came in wanting a particular car for a particular price that was not currently in Nalley's inventory. Chris tracked down the exact car I was looking ( w/ the hard to find exterior/interior color combination) and had it ship to the dealership. Additionally, he oversaw the CPO certification process for the car while constantly keeping me in the loop. Prior to ordering the vehicle Chris and I discussed the price and he laid out his case for the purchase price in the most transparent way that I have ever experienced and I shared with him my own research and we quickly settled on what I considered a fair price. On a side note, I am a financial advisor by trade so I can smell a set up for a sales pitch from a mile away and not once did Chris try to play on my emotions or fear or any other sales tricks to get me to buy and pay the highest price instead we had a simple conversation that result in a win-win situation for both parties. To that end, if you want to significantly reduce the stress of the car buying experience, I would suggest you ring Chris up the next time you are considering a car purchase. Lastly, please share your own experience with Chris in this forum to confirm or deny that you shared the same positive experience as that is the only way to separate the good guys and gals from those who are not. More
by Joeknowsmoney
Employees Worked With
Christopher Yarbough
May 03, 2018
Awesome car buying experience at Nalley BMW! I’ve been looking for my new car for quite some time and by far this is the best dealership experience I’ve encountered. The team at Nalley BMW has be I’ve been looking for my new car for quite some time and by far this is the best dealership experience I’ve encountered. The team at Nalley BMW has been so helpful and friendly and made the entire process extremely smooth and fun. I definitely will be working with them in the future and will be recommending them to others! More
by BluBeemer
Employees Worked With
Christopher Yarbough, Camilo Estrada
May 02, 2018
Excellent customer service Customer service provided by Chris was excellent as evidenced by his attention to our requests and allowing us to make decisions without interference. Customer service provided by Chris was excellent as evidenced by his attention to our requests and allowing us to make decisions without interference. He was also willing to negotiate and worked towards finding a mutual agreement. More
by Gilberto
Employees Worked With
Jay Moore, Christopher Yarbough
March 03, 2018
Don't give these crooks your money IF I COULD RATE ZERO STARS I WOULD. I visited Nalley BMW this week to purchase a Certified Pre Owned 3 series that appeared to check all my boxes on p IF I COULD RATE ZERO STARS I WOULD. I visited Nalley BMW this week to purchase a Certified Pre Owned 3 series that appeared to check all my boxes on paper. I did my homework, brought my CarFax and had already been preapproved for having excellent credit from 2 other BMW dealerships so I knew what rates I qualified for. I decided to personally visit the car and dealership to verify the "CPO" was up to par with what was stated **it's important you do this to avoid deceptive advertisement. It seems damage to vehicles is very common at this dealership, so check thoroughly before buying anything or having service completed at this location. From the moment I stepped foot in the Nalley BMW building, I was being suggested cars I HAD NO INTEREST IN PURCHASING. Felicia Jones the saleswoman who obviously wanted a "get rich quick sale" never once listened to a word I said or she would have known I wanted a specific model I saw they had. She ignored my questions and concerns and had no knowledge of the vehicle or it's history. Felicia's level of unprofessionalism was horrific. She was disrespectful from beginning to end. In the office and sales floor Felecia was cussing, and making animated outbursts not only around staff but customers as well. Even the General Manager Victor was present yet nobody batted an eye. That experience immediately let me know that this is normal behavior at Nalley BMW. It's appalling to know potential buyers witness that behavior from a luxury company. I've never been to a BMW dealership where they base everything from lies and demand you put your trust and money in their hands. Their finance guy " Skip" will try to make you believe you have to agree to the interest rate they want you to pay, NOT what you qualify for, KNOW YOUR CREDIT SCORE SO YOU DON'T FALL VICTIM TO UNETHICAL MARK UP. You can have stellar credit and still be lied too. **I'm thankful I visited 2 other BMW dealerships before Nalley to explore my options. This dealership lives off greed. When the General Manager condoned Felicia's disgusting behavior in the office and supported her lies, I just got up and left. The whole experience was a nightmare. Just how easy it was for this dealership to lie, made it so easy to walk away. More
by Denzel J
Employees Worked With
Felicia Jones (Sales), "Skip" ( Finance rep), Victor (General Manager)
February 03, 2018
Service is a joke! I dropped my car off at 7:15am for a scheduled service call later that morning. After waiting 45 minutes to meet with my service advisor I decided to I dropped my car off at 7:15am for a scheduled service call later that morning. After waiting 45 minutes to meet with my service advisor I decided to leave. Finally saw him and went into his office to told him the issue I had and that I had to leave town two days later for 1,000 round trip. He assured me everything would be taken care of and he would get back to me. 3 hours after my scheduled appointment time I called for an update. No return call. 3 hours later I called again to be told they hadn't gotten to it. I asked why I bothered to schedule an appointment and why I had not gotten a call -- no answer. He asked for 5 minutes to get an update. Got a call back 30 minutes later with no information. He assured me it would be the first car the next morning and he should have some answers for me by 9am. At 11am I call and again no call back. I then call and ask for the service manager but he did not answer. The receptionist said she would email the Service Director to call me -- no call back again. I went to the Nalley website and a chat agent asked if she could assist. Again I asked for a call back -- still nothing. At the time I write this they have had my car for over 30 hours and not a single status call or resolution. Never again.... More
by Alan B
Employees Worked With
Alex Baldwin, Mike Millitello
December 05, 2017
See Marcus Mullins at Nalley BMW Marcus Mullins is the best sales advisor in the business. I can purchase a car anywhere but I only want to deal with Marcus. He knows the product, ve Marcus Mullins is the best sales advisor in the business. I can purchase a car anywhere but I only want to deal with Marcus. He knows the product, very knowledgeable of the car business and listens to your needs and wants. I recommend anyone to visit Nalley and ask for Marcus. More
by MS
Employees Worked With
Marcus Mullins
October 25, 2017
Racist service manager The service manager and Nalley BMW is a racist I am upset and disgusted with management for allowing such a person to assume the position of the leade The service manager and Nalley BMW is a racist I am upset and disgusted with management for allowing such a person to assume the position of the leadership I was disregarded after calling in several times to speak with the manager I was told some would call me back no one never called me back nor sent me an email back I was just simply put on the do not rent list even after I paid in full for one scratched rim I asked to speak with the manager several time no reply until I came back in for another job Idk why I did that but he tried to send a email response even after he was sitting in his office 15feet down the hall. There is no respect for younger individuals of color or different Ethical background do your self the favor An take your business somewhere you can be treated with the respect you deserve More
by Jameelroye
Employees Worked With
Mike something from management is a racist
