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Nalley BMW
Decatur, GA
318 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 318 reviews
January 16, 2019
Excellent service made me feel at home. Great layout and service. Made sure I was in full knowledge of everything as well as happy with what I was purchasing. Will recommend this dealership Great layout and service. Made sure I was in full knowledge of everything as well as happy with what I was purchasing. Will recommend this dealership to anyone who is looking to buy a car. Great Experience! More
by HBK Riq
Employees Worked With
Felicia Jones, Jay Moore
January 10, 2019
Pitiful Service! I came in for an oil change at 4, it's 7:22 and I'm still here. Bad thing is, I arrived early. Serviceman came out like he was having a bad day. Told I came in for an oil change at 4, it's 7:22 and I'm still here. Bad thing is, I arrived early. Serviceman came out like he was having a bad day. Told me four times that the car would be ready in ten minutes and 10 haven't came yet. On a scale of 1-10, Nalley gets a minus zero. More
by Deontae@15
Employees Worked With
Aaron
January 09, 2019
Poor Service I made an appointment via online, got to the place no appointment on file. Then service advisor Amber McWeay took my 3rd party protection plan on Satu I made an appointment via online, got to the place no appointment on file. Then service advisor Amber McWeay took my 3rd party protection plan on Saturday...didn't call or anything for, I called her on Thursday she stated I lost the information. I gave it to her again she didn't call back at all. I finally went to BMW on Friday and they said "oh we don't deal with them anymore." So after a week nothing was done..I waited for Amber to return to her desk so I can pay for the oil change from 10am to noon she disappeared for hours even after her peer text her several times no response. Finally after waiting for 2 1/2 hours I got my car back. Will never use Nalley BMW in Decatur again More
by blocs49
Employees Worked With
Amber McWeay
December 29, 2018
Treated like a second class citizen Where do I start. I’ve been a loyal custom of Nalley for years but they don’t treat certain customers with respect. My biggest challenge with their Se Where do I start. I’ve been a loyal custom of Nalley for years but they don’t treat certain customers with respect. My biggest challenge with their Service Center is the lack of courtesy and professionalism. They play a hide and seek game with customers. I believe they screen phone calls and never return the customers calls. I would just pop up at the shop in order to get responsiveness from my service advisor and management. My car has been held hostage on numerous occasions for extended repairs where they didn’t provide me alternative transportation. The last incident was the straw that broke the camels back which was a 40+ day repair. After 11 days of no update on my vehicle I went in and demanded a loaner or my car back. They authorized a rental car with Enterprise but refused to pay Enterprise at the end who resorted to charging $1200 on my Amex along with the $2500+ Nalley BMW received for the repair. The manager at Enterprise apologized profusely and informed me “they only do this to black female customers”. I don’t know if their racist but they’ve treated me like xxxx this past year. so much so that I refuse to continue patronizing a company that doesn’t treat me with respect. Although it’s the closest shop to my home I’d drive out of state before giving them my business again. Run to another dealership if you want to be respected and valued as a paying customer 🏃 More
by Sadcustomer123
Employees Worked With
David Ballard, Alex Baldwin
November 10, 2018
Excellent Car Buying Experience! I have purchased quite a number of vehicles over the years and this experience ranks among the best. Felicia Jones did an excellent job putting my dea I have purchased quite a number of vehicles over the years and this experience ranks among the best. Felicia Jones did an excellent job putting my deal together. More
by GAGator
Employees Worked With
Thad, Felicia Jones, Victor Vinith, Tyree Newton
October 27, 2018
Great Service across the board My experience with Nalley BMW was simply amazing. Felicia was the best!! The customer serivice was great. I will recommend anyone to them. Thx guys!! My experience with Nalley BMW was simply amazing. Felicia was the best!! The customer serivice was great. I will recommend anyone to them. Thx guys!! More
by A.Jai
Employees Worked With
Jay Moore , Felicia Jones
October 19, 2018
HIghly Recommended I'm on my 7th BMW and 2 of them I purchased from Nalley BMW of Decatur. Always excellent customer service and moved me through the process quickly. Th I'm on my 7th BMW and 2 of them I purchased from Nalley BMW of Decatur. Always excellent customer service and moved me through the process quickly. Thad Flowers and Felicia Jones are gems! I'm sure my next BMW purchase will be made at Nalley as well. More
by KingNia
Employees Worked With
Thad Flowers, Felicia Jones
September 25, 2018
Third BMW from Nalley BMW I heard Global Imports had better pricing and service. I checked it out... not so. I high recommend Nalley BMW for an easy, friendly buying/leasing I heard Global Imports had better pricing and service. I checked it out... not so. I high recommend Nalley BMW for an easy, friendly buying/leasing experience. More
by mcole
Employees Worked With
Thad Flowers, Felicia Jones
September 15, 2018
Best experience with a salesperson I have already referred a friend to Felicia. She went above and beyond to find the car that fit me and the price that I was looking for I have already referred a friend to Felicia. She went above and beyond to find the car that fit me and the price that I was looking for More
by Keeta
Employees Worked With
Felicia Jones
September 13, 2018
Outstanding My husband and I had a great experience at Nalley BMW. I appreciated Ms.Felicia Jone’s professionalism and pleasantness . The whole entire team was My husband and I had a great experience at Nalley BMW. I appreciated Ms.Felicia Jone’s professionalism and pleasantness . The whole entire team was terrific from being greeted at the front door to riding away in my new BMW. Also appreciated Ms. Dorothy, we enjoyed chai tea, Shabazz, for explaing and already forgot some things, and Jay More
by Pamela
Employees Worked With
Ms Dorothy, Jay, Shabazz, Felicia Jones
