Nalley BMW

Back again Well, I am seriously considering pursuing a buyback on this vehicle. This will be the fourth trip back to the dealership. Bought the car a little over Well, I am seriously considering pursuing a buyback on this vehicle. This will be the fourth trip back to the dealership. Bought the car a little over 2 months ago.This can't be a certified vehicle. I am beyond livid. This time the A/ C is blowing warm air. The exact same problem the vehicle was brought in for 2 weeks and kept for 3 days. This is a pure nightmare!!! More

Unresolved. I had my car towed in the first week of July because my timing chain apparently broke. My service advisor through this entire process has been great b I had my car towed in the first week of July because my timing chain apparently broke. My service advisor through this entire process has been great but the shop is extremely sketchy. I was informed my chain was under warranty so they replaced it. I was then told that my engine was knocking and they initially tried to blame my oil before replacing the motor. Then I was told my O2 sensor was bad and my AC compressor was "falling apart." Come to find out there is a hole in my compressor and my AC doesnt work. They brought the car to me without AC saying it would cost approx $1500 to replace. I had no issue with AC before. I brought my car to my local shop. My mechanic told me he is reluctant to sell me a repair because the AC hose was pinched during the install of the new motor which could have caused damage to the compressor along with other rushed install work. Brought the car back the very next day and told them the findings of my mechanic. It is now the 20th of August and I still am getting push back on the cause of damage to my compressor. I will be picking my car up today and having the repairs done at my local shop. I thank my service advisor for his help but I wont be returning for any services at this location. I have been without my car for a month and a half and have more issues now then when I brought the car in. Also good luck with getting a loaner vehicle at this location. For two plus weeks I have been driving a Ford. The first week I actually paid for my own rental since they didnt have a loaner available. Unacceptable from a brand with the esteem of BMW. More

M.I.A I agree with reviewer from a couple months back, apparently, when they have no info to provide, they avoid you like a plague. Have not heard from Adv I agree with reviewer from a couple months back, apparently, when they have no info to provide, they avoid you like a plague. Have not heard from Advisor by email or phone regarding my X series.... No problem with collecting my $2900, but continual problem with repairing and responding to customers. No offer of loaner, or anything. This place has gone to the dogs~ More

This team made it right!! I started my process to purchase my X3 a little over a week ago. Originally I was purchasing a vehicle that had not yet arrived at the dealership. W I started my process to purchase my X3 a little over a week ago. Originally I was purchasing a vehicle that had not yet arrived at the dealership. While working with Jason, he kept me informed the entire time and was able to give me updates when appropriate as I was awaiting my car to arrive at the dealership. He was very forthright with his communication and was not afraid to say he didn't know something and was willing to find out. I would highly recommend him! I decided to go with a different vehicle and Jason put me with Marian as my sales associate. She was fantastic. Very knowledgeable about the vehicle and if she did not know an answer she found out for me. She held my hand through the entire process. I would definitely ask for her upon your arrival. The overall process of buying a car is laborious at a minimum. There were times when I almost wanted to walk out. Car buying could definitely benefit from some process improvement. Camilo, the Sales Manager recognized my frustration and made it right. He listened to me gripe about the overall process (not related to people, just process) and offered a mutually agreed upon compromise. More

Best service advisor Micheal has been awesome I have been dealing with him for 3 years now. He is very helpful and accommodating. I definitely recommend Michael if you are Micheal has been awesome I have been dealing with him for 3 years now. He is very helpful and accommodating. I definitely recommend Michael if you are going to visit Nalley BMW. More

Chris is simply The Best Chris is not your typical sales associate. His genuine, no pressure, reassuring approach was the distinguishing difference. He worked to WOW me and Chris is not your typical sales associate. His genuine, no pressure, reassuring approach was the distinguishing difference. He worked to WOW me and my wife. Chris has won any/all future BMW purchases. AWESOME job Chris and many thanks. More

RUN FAR AWAY - UNETHICAL AND SCAM ARTISTS if you're looking to buy a car here- run. if you're looking at a pre-owned car here, RUN NOW. Absolutely disgusting service. Thieves and con artists. if you're looking to buy a car here- run. if you're looking at a pre-owned car here, RUN NOW. Absolutely disgusting service. Thieves and con artists. Geoff Bedine is a pig. Completely disgusting behavior and wish I never dealt with him. Chuck Hodges is the most unethical being I've ever dealt with. Jay and Jason are thieves More

Excellent Customer Service Christ and the team at Nalley BMW were always positive, helpful and straightforward. The best way to sum it up is that’s i had a very positive experie Christ and the team at Nalley BMW were always positive, helpful and straightforward. The best way to sum it up is that’s i had a very positive experience and would happily return to this dealership for my next car purchase. More