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Nalley BMW
Decatur, GA
318 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 318 reviews
July 17, 2020
Excellent Customer Service I called Nalley BMW of Decatur because I was interested in a Certified Pre-Owned BMW X3. The receptionist on the phone connected me with sales associa I called Nalley BMW of Decatur because I was interested in a Certified Pre-Owned BMW X3. The receptionist on the phone connected me with sales associate Chris Yarbough. Chris exceeded my expectations and made my first car purchase so simple. It was incredible. I also worked with the GSM Chuck Hodges who was also excellent. If you ever stop into Nalley, make sure to deal with these two guys! They will help you in the most honest way possible. More
by Jake H
Employees Worked With
Chuck Hodges, Christopher Yarbough
June 24, 2020
I took my new BMW X5 to this dealership several months ago and the service was so horrible that they gave me a $250 gift card to a local restaurant. Now it’s time for service again so I decided to give t ago and the service was so horrible that they gave me a $250 gift card to a local restaurant. Now it’s time for service again so I decided to give them another chance. I scheduled my service online on their website and requested valet service. I never heard from them so I called and was told that I was on the schedule and it did have valet. The service was for tomorrow and since I haven’t heard from them regarding a pickup time, I called the dealership. I was told that I was not assigned an advisor and that if I did it online, they don’t communicate with the advisor. In other words, I do not have an appointment. I asked to speak with service manager. He was not available but was sent a message to call me. I told the girl that she could tell him if he didn’t call me back today, I would go to another dealership. He didn’t call! I will never go there again. Also, we were wanting to trade cars but will not go there for that either. More
by melissa.uniao
Employees Worked With
No one
June 05, 2020
Do not buy a car here! Do not buy a car from this place! Let me tell you of our horrible experience. Found a car online, called the number and some operator named Garrett Do not buy a car from this place! Let me tell you of our horrible experience. Found a car online, called the number and some operator named Garrett answered (He doesn't even work at the location itself). I told him the specific car that I wanted to test drive and he said it was still available. He said I would be meeting with the manager named Chuck. This was at 12:00. We live in Athens, so it took us 1 hr. 20 min. to get there. I set the appointment for 2:00PM. We even arrived early at 1:45. When we get there, Chuck hands us off to some salesperson who doesn't even know what car we want to test drive. We tell him, he walks away and comes back and said the car was sold 20 min. ago! We told him we needed to speak with the manager Chuck. Chuck comes over to the nasty cubicle, I might add (the place is dump) and tells us the same thing. We are shocked! He said the "other manager" who just happens to be at lunch sold it 20 min. prior. SO convenient! Total bait and switch!! He then proceeds to say, conveniently, that "we have some other cars we can sell you". Right, you have totally and completely pissed us off and we are now going to buy another car from you. That is about the time we exited. Zero class, zero professionalism. Do not waste your time! More
by robinwoodall5
Employees Worked With
Manager named Chuck
January 29, 2020
Superior Customer Service Jason was outstanding in keeping me informed on the progress of my vehicle while being service. He was very helpful and very knowledgeable about my ve Jason was outstanding in keeping me informed on the progress of my vehicle while being service. He was very helpful and very knowledgeable about my vehicle. Jason I truly appreciate the dedication and hard work. Your dedication to your customers is great reflection upon you and the BMW community. Job well done. Dewayne Ivory More
by ivoryds295
Employees Worked With
Justin Bowen
January 21, 2020
Horrible Service Department I've been calling for 3 weeks leaving messages for my service advisor. I've let messages again today for the service manager. No return call. I called I've been calling for 3 weeks leaving messages for my service advisor. I've let messages again today for the service manager. No return call. I called again late today. Got the advisor, he gave me the run around. I had an oil leak and an air conditioner leak inside my car. I paid them thousands of dollars and these problems were not fix correctly because I'm having the same issue. All they want to do is sell you new tires at each visit. I left another message at 5:30 today for the service manager and general manager. I'm calling the news stations next. This is horrible. I will never buy another BMW. I love my car but hate the customer service. Every time I go I get a new advisor. They cannot keep employees. I also left a message for the GM Marlin. Let's see if anyone calls me back. More
by Florida Gators
Employees Worked With
Several more can't remember all names, Alex Baldwin, Justin Bowen, Kelvin Maldonado
November 24, 2019
Zero Stars... Nalley BMW of Decatur is the worst place to take your car for service. We took our car in for an oil leak. An abundance of service visits later and thousands of dollars, we have no car. Nalley take your car for service. We took our car in for an oil leak. An abundance of service visits later and thousands of dollars, we have no car. Nalley was continuously charging us for a problem that they knew BMW was in a class action lawsuit about. When the lawsuit settled and their legal team agreed to replace the engines of the models affected, we thought we were finally going to be done with Nalley. We were so wrong. Nalley replaced the engine and charged us almost five thousand dollars, because the settlement only covered sixty percent of the cost to replace the engine. They never took into consideration the thousands we had spend with them for an oil leak that they knew were the cause of a faulty engine. Two months later we were having the same problems. We took our vehicle back to them, but this time we never got our car back. The technician rear ended someone in our car and totaled it. When contacted about the accident we were lied to. They claimed it was not their fault, that someone had ran head on to the technician. After receiving the police report were it started that they were at fault and cited for the accident, no one called to try to clear up the matter. We reached out to the GM Marlon and he stated that he was not aware of the accident, while in the same conversation telling us that he was the person that received our vehicle from the police impound. Two months went by and the problem was still not resolved, we had to finally file a claim with our insurance company. No one from Nalley BMW of Decatur has even tried to contact us to try and rectify the situation. We had been a loyal customer for over four years and it was as if the incident never happened. I would not recommend their establishment for service or sales. They do not appreciate your business, or know how to treat loyal customers. More
by Furious Customer 😡
Employees Worked With
Marlon Woodmore
November 08, 2019
Worst customer service at a service department I have ever experienced. Almost 2 hours to simply drop off for a SCHEDULED appointment!!! No BMW loaner provided, utilized Enterprise rental car instead. A ever experienced. Almost 2 hours to simply drop off for a SCHEDULED appointment!!! No BMW loaner provided, utilized Enterprise rental car instead. Actual mechanical work that was accomplished was fine. More
by driver_15001
Employees Worked With
Cindy Tucker
October 29, 2019
Absolutely a predatory, incompetent and racist facility. I’ve continuously brought my BMW Alpina B7 into this place and they would at every chance up charge me not to mention never fixing what the car was i I’ve continuously brought my BMW Alpina B7 into this place and they would at every chance up charge me not to mention never fixing what the car was initially there for and this last time My car was given to me with scuff marks on it and they flat out refused to resolve the issue! More
by Jeffleft456
Employees Worked With
Cindy the advisor and Quinten the shop forman
October 21, 2019
Worst service ever I would never use this service center for anything in the world they don’t call back they have xxxxty estimates and they overall suck I would never use this service center for anything in the world they don’t call back they have xxxxty estimates and they overall suck More
by MM
Employees Worked With
No one would call back
September 18, 2019
Qunicy Jones Quincy Jones made me feel very comfortable getting my first BMW with no money down. Qunicy always comes highly recommend and needs to be promoted beca Quincy Jones made me feel very comfortable getting my first BMW with no money down. Qunicy always comes highly recommend and needs to be promoted because he has great people skills. It’s not about the sale it’s about making sure the customer is “Happy” something he truly is great at. Will I be back most definitely only to deal with this amazing salesman? More
by Sparkles
Employees Worked With
Quincy Jones
