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NYE Toyota - Service Center

Oneida, NY

4.8
361 Reviews

361 Reviews of NYE Toyota - Service Center

Sort by
September 27, 2024

Toke care of problem right away, plus offered to help get our 2 remote key. Yah! Got it. More

by artkeller1945
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Brockway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charles Bauer
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September 25, 2024

Safety recall handled perfectly. Timely service stop. I was greeted by the service agent and given a good timeframe for the repair. Received a pickup call and was on my way. More

by vadoty17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Memery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Clayton Geaslin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Holly Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charles Bauer, Fred Firsching
Report | Print
Sep 26, 2024 -

NYE Toyota responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

September 25, 2024

The staff is always friendly though I am surprised there is such a turnover in staff. They always check with me before performing a repair. They work promptly. More

by pcurtis7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clayton Geaslin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 26, 2024 -

NYE Toyota responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

September 24, 2024

No matter what I’m in service for… big or small, CJ and Brian being there at the time always makes me feel like I’ve got no worries about choosing NYE Oneida for my Toyota keeping me safe on the road for m More

by ccaracane1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Holly Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Light, Charles Bauer
Report | Print
Sep 26, 2024 -

NYE Toyota responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

September 23, 2024

It took about an hour for the NYS inspection. I understand that dealerships have a time frame they need to work in but I saw my car done for about 15 minutes before anyone came to get me cashed o More

by epitoniak28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Holly Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 26, 2024 -

NYE Toyota responded

"Epitoniak28" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@nyeauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

September 22, 2024

Very thorough service, nice waiting area, courteous staff, send reminders about appointments. All required work completed More

by arosenberg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Bauer
Report | Print
Sep 26, 2024 -

NYE Toyota responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

September 22, 2024

CJ is very courteous, friendly, professional and knowledgeable. I am always glad when he is my service manager. More

by DAVISJT2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Bauer
Report | Print
Sep 26, 2024 -

NYE Toyota responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

September 22, 2024

The service rep was very good and honest to me. I want him as a rep all the time. More

by drakeshomeins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Memery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Clayton Geaslin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Holly Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charles Bauer, Fred Firsching
Report | Print
Sep 26, 2024 -

NYE Toyota responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

September 22, 2024

Worked on my truck Within a short time . Polite .check for any additional work needed More

by jeanettemason02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Memery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Clayton Geaslin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Holly Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charles Bauer, Fred Firsching
Report | Print
September 22, 2024

They were very courteous and professional. Parts were ordered, came in quickly and repairs were made. Very satisfied. More

by roted1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Memery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Clayton Geaslin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Holly Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charles Bauer, Fred Firsching
Report | Print
Sep 26, 2024 -

NYE Toyota responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

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