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NYE Toyota - Service Center

Oneida, NY

4.8
361 Reviews

361 Reviews of NYE Toyota - Service Center

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October 25, 2024

I was kept informed during the process of analyzing the issue. The necessary part was ordered and was received in a timely manner. More

by PAULFITZPAT
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Trombley
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 23, 2024

The attempt to replace parts that did not need to be replaced caused be to rethink where I will be taking my vehicles for repair in the future! Got the job done elsewhere for half the cost. SHAME ON More

by DJOHNSON62454
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Andrew Trombley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2024 -

NYE Toyota responded

I am sorry for any inconvenience and misunderstanding, unfortunately you did not give us a chance to help you with different options available to you before telling us you had an emergency and needed the vehicle back. We stopped everything and had your vehicle back to you very quickly. In regards to parts not being needed our technician brought you out to the vehicle and showed you what was needed and why. Your mechanic purchased the exact parts we suggested from our parts department. I have the parts invoice in front of me. I am sure your mechanic was having trouble diagnosing your concerns and I am happy we were able to help with that but to go on social media and state SHAME ON YOU! That just isn't right. Thank you.

October 22, 2024

My experience at Nye Toyota was wonderful, Eric Brockway was wonderful answered all my questions was very helpful and so kind. We test drove one of the RAV4‘s. He made me feel very at ease. I always feel a More

by darwhit3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Brockway
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 21, 2024

Grateful that they squeezed me into their schedule with little notice. Notifications were appreciated throughout the process Excellent More

by FRED.PARKER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Memery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Clayton Geaslin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Holly Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Trombley
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 19, 2024

The work that was ordered was done correctly. The items on the dashboard were not addressed- there was one tire that was underinflated. The clock was not reset. It would have been nice if those 2 More

by Bonnie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Memery
3.0
This rating includes all reviews, with more weight given to recent reviews.
Clayton Geaslin
4.0
This rating includes all reviews, with more weight given to recent reviews.
Holly Johnson
3.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Trombley
3.0
This rating includes all reviews, with more weight given to recent reviews.
October 15, 2024

Pleasant people, wait not too long, thank you! Also car drives great.. it was helpful when someone looked up what my warranty covers because I don't know lol More

by hassett.elizabeth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Trombley
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 14, 2024

I always go to NYE for my Tundra's service. It is the closest and I've always had good service More

by SRAYE4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Trombley
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 13, 2024

Service department is Very nice to do business with. Andrew was great. He even made us fresh coffee. More

by jcorigliano5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Trombley
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 12, 2024

Fast quick service. Repair completed at the price that was quoted Was able to add oil change at last minute and was out in little over an hour More

by RMEISS115
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clayton Geaslin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Trombley
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 12, 2024

He was very nice and explained everything everything was done at the time he said it was More

by CYNTHIA.KERR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Trombley
5.0
This rating includes all reviews, with more weight given to recent reviews.