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NYE Toyota - Service Center

Oneida, NY

4.8
360 Reviews

360 Reviews of NYE Toyota - Service Center

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November 13, 2024

Andrew was able to squeeze me in before the tire special ran out. He was very nice and professional. He kept me well informed and estimate was pretty accurate. More

by drangel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Trombley
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 13, 2024

Professional, friendly and effective service. Completed service in timely fashion. Appreciate the manager that assisted me. More

by karen.murphy62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clayton Geaslin
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 11, 2024

run from this place ! when they can't tell a 1 from a 9 in mileage reporting and costing a customer thousands of dollars and hours of unnecessary time ! be prepared More

by Happy Happy Customer!
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Andrew Trombley
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2024 -

NYE Toyota responded

Frank emailed me Wednesday night regarding the mileage error and Thursday @ 4:45 the concern was corrected. Our service advisor knows the difference between a 1 and a 9 but keyed the number incorrectly. We apologized a few different times and corrected the mileage error as quick as possible. We all worked hard on this, including Frank. We are sincerely sorry for the inconvenience and look forward to helping anyone who needs Toyota service. We have a great team in place. Come see why its gotta be Nye.

Nov 14, 2024 -

Happy Happy Customer! responded

first of all please tell the correct information: I went to your service department on 10/31/24 And I notice the mileage problem the next day ! I called with my concerns, and it took more than 10 days to correct this. So please don't mislead people with your story.........

November 04, 2024

Very helpful and quick service. Andrew was great and also the woman he was training in explaining things More

by t.fogus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Holly Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Trombley
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 03, 2024

Horrible, I would give zero stars if allowed. There is clearly underhanded behavior going on at this dealership. More

by law1981.lw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Clayton Geaslin
1.0
This rating includes all reviews, with more weight given to recent reviews.
Judy Winters
1.0
This rating includes all reviews, with more weight given to recent reviews.
November 03, 2024

Andrew reviewed all services and charges, along with the timeframe needed to complete both recalls in this visit. Great service and the text updates throughout are fantastic. More

by samarajason
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Trombley
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 03, 2024

Awesome! ! Told me how long and the cost and was spot on! Met every expectation I had . More

by d_grills
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Trombley
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 03, 2024

Good experience car taken immediately and done within an hour for land tire rotation. Andrew was very efficient More

by USAFGL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Trombley
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 03, 2024

I question another employee about replacing my license plate holder and he refused to have it replaced More

by ATFROG4
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew was very pleasant and personal
November 03, 2024

It was easy and quick. Judy was professional and efficient. We were on our way in less than an hour. More

by Dmaggi1958
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Trombley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Judy Winters
5.0
This rating includes all reviews, with more weight given to recent reviews.
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