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NYE Toyota
Oneida, NY
551 Reviews
Thoughtful Amenities
Whether you are waiting for your vehicle to get serviced, picking up a part for your vehicle, or stopping by to check out a new vehicle for yourself, we offer a wide range of amenities to enhance your experience here! Come by, look around and check what we can offer you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:30 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 551 reviews
July 18, 2024
I made an appointment online, showed up to the dealership and no one was at the front desk. I waited for a while before anyone saw me and asked how they could help. I was juggled around salespeople from the and no one was at the front desk. I waited for a while before anyone saw me and asked how they could help. I was juggled around salespeople from the start. One change was due to a salesperson taking a job somewhere else mid process, that’s out of their control. I felt very much like everyone was in a rush to get me out the door (good and bad). Good that it’s not the standard long drawn out sales process. Bad in that I was left alone in cubicles while employees talked to one another more than concerned about my business. I mentioned I’d be looking for another car in 8 months and no one batted an eye to try and ensure my returned business. Overall, I rated NYE 3 stars out of courtesy for being the one place to have the car I wanted for a price I was willing to pay. There was nothing to set NYE apart from any other car dealership I’ve ever been to. I felt like they were just another place looking for a one time sale instead of treating me like a future lifetime customer. More
by byrondanis
Verified CustomerEmployees Worked With
July 18, 2024
Friendly and easy to work with. Gave me a good deal on a new car Gave me a good deal on a new car More
by LWARNOWICZ
Employees Worked With
July 18, 2024
Service advisor did not fully explain costs, did not provide service report until asked. Was charged exorbitant amount to put filters in that were removed and checked as part of Toyota Care provide service report until asked. Was charged exorbitant amount to put filters in that were removed and checked as part of Toyota Care More
by jcahill6
Employees Worked With
Keghan
July 16, 2024
Well what can I say, every one there was so helpful and attentive and worked with me to make sure I was able to get a car that met my needs and all I can say is thank you attentive and worked with me to make sure I was able to get a car that met my needs and all I can say is thank you More
by minionn26
Employees Worked With
July 16, 2024
Service & staff were great as always for my vehicle State inspection. However, I didn't receive a "State Inspection" document & called about it. Was told I should have gotten one but really didn't have to inspection. However, I didn't receive a "State Inspection" document & called about it. Was told I should have gotten one but really didn't have to have one. More
by lindawitherel
Employees Worked With
Service dept
July 16, 2024
C. J. Bauer an Assistant Service Manager is OUTSTANDING!! His professionalism, knowledge, and customer service are well above the “norm”! This is my third Tacoma from NYE. C.J.is the reason I’ll try to make His professionalism, knowledge, and customer service are well above the “norm”! This is my third Tacoma from NYE. C.J.is the reason I’ll try to make a fourth purchase from NYE in the spring!! More
by JLORENZ1
Employees Worked With
C.J.Bauer
July 12, 2024
Service dept kept me informed during the period my car was there . They were very courteous . I am pleased with my experience was there . They were very courteous . I am pleased with my experience More
by GARYDUCATO
