Nye Ford - Service Center

It is always a good experience with NYE Ford. Sales and service are top notch. Sales and service are top notch. More

My service advisor, Keri, was awesome! Fast service for oil change and inspection and they took care of a few recalls at the same time. Fast service for oil change and inspection and they took care of a few recalls at the same time. More

The service team is very accommodating. The waiting area is very comfortable, and Keri makes sure there is fresh coffee ! Five stars for all ! The waiting area is very comfortable, and Keri makes sure there is fresh coffee ! Five stars for all ! More

Very fast service, very friendly staff. They pointed out I had enough Ford reward points to pay for my service. The day before I called with a question. The lady on the phone was helpful an They pointed out I had enough Ford reward points to pay for my service. The day before I called with a question. The lady on the phone was helpful and kind. More

Friendly and accommodating. Everything is explained in plain English. Not that I want to be here but comfortable waiting area. Everything is explained in plain English. Not that I want to be here but comfortable waiting area. More

Provided prompt service exactly when they said and with the timeframe that is great customer service! the timeframe that is great customer service! More

Great service. IT did not take that long to install Tonto cover. It works just as I expected. IT did not take that long to install Tonto cover. It works just as I expected. More

Michele was very helpful and informative about my vehicle! I will definitely be back for service. vehicle! I will definitely be back for service. More

If I could give this place a zero star If I would. I brought my vehicle in for a mechanical issue. It was there for over 5 weeks. It took a week before they actually brought it in to look at it. I do I brought my vehicle in for a mechanical issue. It was there for over 5 weeks. It took a week before they actually brought it in to look at it. I do understand that because they had other vehicles to take care of first. I was never contacted on the status of the issue unless I called. I asked about a loaner car and was said they do not offer that. I spoke to the general manager Dan, he said if I have a warranty I could get a loaner. Asked again about a loaner and said they do not offer loaner vehicles. I lost pay due to unable to get to work. I also had to cancel 2 doctor's appointments. As more time went on I asked about the status of my vehicle. I was told the mechanic was working on it but he also has been pulled away to help other mechanics. I understand that happens but my vehicle should have been a priority since it was there longer. Very displeased with the lack of communication and getting different stories about a loaner vehicle. I used to bring my vehicle there for service but no more. I have gotten my last 4 vehicles from NYE but no more. More

Second time in a year did not meet expectations. This appointment routine Oil, Tire rotation and possible cabin air filter. Estimated it would take an hour ....after hour and 15 minutes noticed my This appointment routine Oil, Tire rotation and possible cabin air filter. Estimated it would take an hour ....after hour and 15 minutes noticed my car parked in pickup area. Prior appointment told to wait after seeing car as paperwork needed to be complete. Half hour later I go out front and inquire to find out been completed for some time and they thought I had left. In addition, bill higher than expected as Cabin Filter was $80 and I assumed around $50. Should of been advised of the cost since I was in the waiting room. More