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Nye Ford - Service Center

Oneida, NY

4.6
339 Reviews

339 Reviews of Nye Ford - Service Center

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September 26, 2025

The young lady at the counter was sweet as pie and explained everything to me and even spoke to my husband over the phone. More

by dmoran111056
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alisa Thayer
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 22, 2025

Both service writers where pleasant & professional even though they where working with more than one customer. Keri kept me up to speed on everything that needed to be done on my vehicle. Great job!!!!! More

by acalabrese1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keri Whitmeyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cheyenne Drummond
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 17, 2025

never been disappointed at Nye ford. The service desk employees are very friendly and knowledgeable More

by carrieG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michele LaRue
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keri Whitmeyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cheyenne Drummond
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alisa Thayer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2025 -

NYE Ford responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

September 16, 2025

The last trip to NYE COST me over $ 200. 00 out of pocket money that was under warrenty. I DO NOT care how it was handled. I THINK That that is the LAST time I bring my car to NYE Ford for s More

by ronaldbarrett348
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Keri Whitmeyer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Cheyenne Drummond
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2025 -

NYE Ford responded

Ronald. We always aim to deliver a great experience, and appreciate the feedback when we don't meet a customer's expectations. We have forwarded your comments to the General Manager of the dealership.

September 15, 2025

Keri was kind and kept me informed about my vehicle. Customer service was excellent and very professional. More

by Tdewan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keri Whitmeyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2025 -

NYE Ford responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

September 12, 2025

Alisa was kind and kept me informed about my vehicle. I always bring my vehicle to Nye and I’ve never been disappointed. More

by TEAMSHEP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alisa Thayer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2025 -

NYE Ford responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

September 05, 2025

Keri is always professional and accommodating with each visit. She is knowledgeable and trustworthy. Her level of customer service is outstanding. More

by A.CIECKO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keri Whitmeyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2025 -

NYE Ford responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

September 05, 2025

Over about two years Keri has always made our Nye Service experiences awesome! Thank you, Keri! :-) More

by cully.patch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michele LaRue
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keri Whitmeyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2025 -

NYE Ford responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

August 31, 2025

Customer service is excellent. Kerry is phenomenal, friendly professional has knowledge of repairs timelines, etc. I would bring my truck there again in a heartbeat. More

by maybean57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keri Whitmeyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2025 -

NYE Ford responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

August 31, 2025

Very knowledgeable parts people and helpful making sure getting the right parts the first time More

by GORINSHEK
Recommend Dealer
Yes
Employees Worked With
Donnie,mike,kevin,
Sep 10, 2025 -

NYE Ford responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

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