NJ State Auto Used Cars

Here is why I am giving this place a bad rating. This place is the stereotype of what gives used car dealers a bad name. The unprofessionalism started the minute our salesman, Rolando, opened his mouth. place is the stereotype of what gives used car dealers a bad name. The unprofessionalism started the minute our salesman, Rolando, opened his mouth. Just about every comment he made insulted my intelligence. High pressure sales tactics coupled with outright lies made the whole experience terrible. We made an offer on a car that was turned down but Rolando came back with a price over Kelly Blue Book, but he "assured us it is a very good price for the car". We ended up walking out of the dealership feeling like it was such a waste of time. The next day I got a call from Rolando telling me they would accept our offer. I told him the offer was conditional based on a satisfactory test drive, and he agreed to that. When I arrived to pick up the car I was told I could only drive the car in the parking lot! Are you kidding me, the parking lot? what a mickey mouse operation. To add insult to injury, I was told they warrantee their cars. The 'warrantee' was 30 days/1000 miles but what Rolando conveniently failed to say was that the warrantee is a 50/50 warrantee, meaning if something is wrong with the car the buyer pays 50% of the cost of the parts and labor of the repairs! And my favorite part of the experience was getting in the car at 9:00pm in beautiful Jersey City and the gas guage was on empty, this was after Rolando told me they would put gas in the car. When I told him they forgot to put gas in the car, he had the nerve to tell me they did! Get this, he said they put enough gas in it to get me to the gas station across the street!! This was the single worst purchasing experience I have ever had. I would strongly advise against wasting your time at this unprofessional establishment. The price of the cars is no bargain and they have the nerve to tack on an additional $400 fee (auction fee) and $180 paperwork fee (which only gives you temporary plates, you have to go to DMV to get regular plates). The customer service will just make you want to vomit. Oh and I almost forgot, they had my daughter write a review while I was doing the paperwork. They stood over her shoulder telling her she has to give them 5 stars. What a bunch of scammers! More

This dealer utilizes "bait and switch" scamming tactics. I found a car online that I was interested in and called ahead to make sure the car was available. I was told that it was, so I told them I tactics. I found a car online that I was interested in and called ahead to make sure the car was available. I was told that it was, so I told them I would head right over. In the HOUR it took me to get there apparently they "sold" the car. Then they proceeded to show me cars priced much higher than the one I had been looking at. The salesman I dealt with was ignorant and made up fake answers when he didn't know the real answers to my questions. When purchasing a used car the dealership requires to you sign away your rights to lemon laws as well as your right to a refund. The dealership also does not allow you to test-drive used vehicles on the road, only around their lot -- which means you can't get the car up to more than 15mph or so. I stupidly made the mistake of purchasing a car from them and the car had mechanical problems while driving it home. I called the next day to see if they would fix them and was told "too bad." After making the sale the dealership had absolutely no interest in making sure I was taken care of. My experience at the New Jersey Auto Auction was one of the worst car-buying experiences I've ever had. I would not recommend that anyone purchase from this dealer. More