Myrtle Beach Hyundai

I purchased a 2025 Tucson Limited from them in 09/2024 for $43K. My experience start to finish was horrible! I had TWO individual sales employees tell me they would sell me the car for MSRP since I was for $43K. My experience start to finish was horrible! I had TWO individual sales employees tell me they would sell me the car for MSRP since I was driving 3 hours (150 miles) to buy the car. When I got there the sales manager was rude and smug and advised he was tacking an additional $600 onto the purchase price for no other reason than, “You drove all the way here to get it, supply and demand buddy. If you want it you’ll give me $600 more for it.” I didn’t buy the car the same day and this negative first impression almost caused me to not buy it at all, but I really wanted this car. I wired them the money a few days later and they agreed to drive it to NC to deliver it. I was happy about that so 1 point back to them. The car was delivered and my sales person left quickly after I signed the bill of sale before I inspected the car. I found unacceptable damage to the (brand new) car and contacted her about it. She admitted she did not inspect the car prior to delivery. (See photos). Then her and her manager attempted to pressure me to leave a perfect score survey (even though I wasn’t happy and had damage to my car) so they could get their sales commission bonus. My sales person then texts me using “TV mature words” because I told her I’m not leaving a positive survey until my car is fixed. Ask yourself, is this how you want your sales person talking to you after spending that kind of money at their dealership (see screenshots). Customer service at this dealership ends the second you sign your paperwork and pay them!! Please learn from my $43K mistake and steer clear of this dealership! If I could leave negative stars I would. I’m now considering trading my car in for something different and I’ll just take the loss. More

Nice looking dealership, nice people but if you need service, OMG. I got a check engine light yesterday. This morning I tried to schedule service on their web site. The first time I could get was JUL service, OMG. I got a check engine light yesterday. This morning I tried to schedule service on their web site. The first time I could get was JULY 9, 2024, I month from now. I talked to a service adviser and was told to leave the car for several days and they would try to "fit it in". What good is a dealership that makes you wait 30 days to get service? I am very disappointed. More

Worst service department ever. TRADED 2022 PALISADE. Their service department is understaffed and under qualified. Left car 2weeks total and never fixed problem after 2 tries. DON TRADED 2022 PALISADE. Their service department is understaffed and under qualified. Left car 2weeks total and never fixed problem after 2 tries. DON'T BUY THERE!!!! More

New car with crazy problems. I purchased my 2021 Palisade and did not think I would have the issues within a year. I did not purchase from Myrtle Beach Hyundai but I am thankful I purchased my 2021 Palisade and did not think I would have the issues within a year. I did not purchase from Myrtle Beach Hyundai but I am thankful for the staff that assisted me going forward. My sunroof would not close and snapped off the line. It took roughly a month or so for the part to be delivered and sunroof to be corrected. During that time Scott assisted me with a rental who was a pleasure to work with. Once my car got corrected I picked it up with a crack windshield which Scott AGAIN assisted me on what to do. Once the window was replaced my sensor for my windshield wipers were not working. Came back to correct the issue and Scott noticed me in the service hall upset. We spoke and he reached out to Mr. Robert who made the highlight of my day. If it was not for Scott and Mr. Robert I would have walked away and never would have returned. I thank the staff for all they have done. More

Go to 2018 Hyundai I paid a little more than if I would’ve went to Pinehurst dealer said it would be worth it there a small dealership and they would take care of the locals that is not true trouble would’ve went to Pinehurst dealer said it would be worth it there a small dealership and they would take care of the locals that is not true trouble with the paint twice took a long time to get it fixed but they did paint the hood and the roof wheel. Speed sensor went out dropped it off took seven days to get it fixed 10 months later wheel speed sensor goes out again dropped it off on Monday. This is Wednesday been three days have not heard. Anything tried to call the dealership for three hours used two different phones called one behind the other. Someone finally answered, said that I have Jason called me than an hour and a half no call from Jason still can’t get the service department to answer after 45 phone calls, Jason is the service manager. More

Yesterday, My 70+ yearold recently widowed mother came in to buy a car and dealership tried to scam her into offering $2,000 for her hyundai vera cruz trade in with 50k miles in very good shape. For perspec to buy a car and dealership tried to scam her into offering $2,000 for her hyundai vera cruz trade in with 50k miles in very good shape. For perspective, carmax just cut a check for $11,600 for that car. For additional perspective, Hyundai in Richmond, VA gave our friend $4000 for a honda minivan with 180,000 miles. I joined her today and he double downed saying the $2k was a fair offer and normal for what they offer. If you but a car here, sell your trade in a carmax first. Shame on this dealership for trying to take advantage of her. Some businesses have no shame. More

These people cannot be bothered to return one phone call. I called 3 times over the past 3 days asking 1 questions, leaving messages every time and still no return call. DO NOT WASTE YOUR TIME! I called 3 times over the past 3 days asking 1 questions, leaving messages every time and still no return call. DO NOT WASTE YOUR TIME! More

Never been to a service department with that many people that could care less. Every employee in that dealership looked as if they were in agony. Two months after making my service appt., I drove 70 miles o that could care less. Every employee in that dealership looked as if they were in agony. Two months after making my service appt., I drove 70 miles one way to meet my appt. time only to be told the parts were not in. But they did tell me they were sorry and knew how I felt. I was P-I-S-S-E-D off. While waiting for them to tell me that I tried some friendly chat with the sales manager and I believe his name was Mr. Arrogant. I even had plans to try and purchase a new Santa Cruz truck that I had been wanting but I decided not to interrupt and destroy their cheerful atmosphere. If you are looking for a dealership that can't spell courtesy, this is the place. More