My Auto Import Center - Service Center

Easy to book the appointment. Was greeted promptly and courteously. Service was completed promptly and completion notice was immediate. A pleasure all around! Was greeted promptly and courteously. Service was completed promptly and completion notice was immediate. A pleasure all around! More

I appreciate the text updates on the status of my vehicle. They really help in the communication process. vehicle. They really help in the communication process. More

Always top notch service at My Auto Import Center! They listen to my needs and concerns, and they address them to my satisfaction. They listen to my needs and concerns, and they address them to my satisfaction. More

The staff was courtesy, prompt, and got my car serviced in and out very quickly. Best of all, it was a minor matter, and there was no charge! in and out very quickly. Best of all, it was a minor matter, and there was no charge! More

Everything today was perfect The person at the desk pleasant and informative Very quick appointment today pleasant and informative Very quick appointment today More

Vehicle service was completed correctly, on time and vehicle clean after servicing. Service representative reviewed 27 point inspection results with a clean bill of health. vehicle clean after servicing. Service representative reviewed 27 point inspection results with a clean bill of health. More

Tops ratings for almost everything. Friendly, prompt, nice waiting room and clean. Not top rating on pricing. They tried to charge me $170.00 for an oil change. I have a flyer I receiv Friendly, prompt, nice waiting room and clean. Not top rating on pricing. They tried to charge me $170.00 for an oil change. I have a flyer I received from VW, specific to that dealership for a $89.00 oil change. They said they hadn’t seen one before and ended up charging me $100…whatever. They need to state before any service what the costs are. I have had this happen before at this dealership. More

The Temperature Control Valve in my 2020 Subaru Forester failed on July 15. When it failed the cruise control, accident avoidance system and connected systems failed. These parts are failing all over the US failed on July 15. When it failed the cruise control, accident avoidance system and connected systems failed. These parts are failing all over the USA. They were on back order before mine failed. Subaru blames the infamous "logistics problems" for not being able to repair our cars. On Saturday, Oct 15th, our car has been without the features I paid a premium for. My Subaru of Muskegon is not at fault, Subaru is. However we gave up three trips so far because of this problem. I would have expected that My Subaru, other Subaru dealers and Subaru would provide loaner cars with these safety features operable. However, none has even been offered. It has been so long that I don't even remember who plugged a scanner into our car and said "Yes the service tech in Indianapolis was correct, the Temperature Control Valve has failed." At least finally, this week I was given my first update on when our car will be repaired by Javid Zahir. However all he had to tell me was that My Subaru was sorry and I would have to wait longer. The Subaru National Customer Service had previously promised me my car would be repaired within two weeks. That was three weeks ago. I drove to Grand Rapids from Zeeland yesterday and cold engine light was still on when I reached my destination on the East Beltline. I am dreading driving it as late fall and early winter is beginning. More