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My Auto Import Center - Service Center
Muskegon, MI
1,880 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,880 Reviews of My Auto Import Center - Service Center
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September 03, 2024
Purchased a Radiator assy for a vehicle that hit a deer. My auto had in stock and available. Damage to truck was more severe than first inspection and ended up be a total loss. Tried to return radiator to M My auto had in stock and available. Damage to truck was more severe than first inspection and ended up be a total loss. Tried to return radiator to My auto next day and was charged a $ 60 restock fee. Call several times to speak to a actual person is a challenge and left a message for Paul Miller the parts manager to please call me so I could explain the situation and since it was something they stocked was it fair to charge a restock fee. Will be going to Grand Rapids from now on at least they return your calls. Review would be for the parts department however it is not listed a an option for who I worked with so hence the parts and service director More
by kevins
Employees Worked With
August 08, 2024
THE BEST DEALERSHIP IN WEST MI. Great deals, friendly faces, & honesty. I will continue to send friends and family here. Great deals, friendly faces, & honesty. I will continue to send friends and family here. More
by Garret Mitchell
Employees Worked With
Other Employees :
Mark (New hire in service.), Jim Wright
April 16, 2024
Sell your Subaru before warranty runs out. Bad trans problems that seems to happened after 100k miles. costly repair $2500, a common problem. P1710 . Shortly (days) after 12 months warranty o Bad trans problems that seems to happened after 100k miles. costly repair $2500, a common problem. P1710 . Shortly (days) after 12 months warranty on first repair ran out it happened AGAIN. Same parts needed replaced and this My Auto import dealership and Subaru national said past warranty to bad. They wanted another $2500. 13 months and 12k miles and two repairs. Service manager was no help. This was by far the most expensive car to keep on the road Ive ever had. More
by outback
Employees Worked With
service manager Trevor
March 07, 2024
Ella was personable, professional and an excellent communicator. Dealership waiting area was very comfortable and provided beverages and snacks. Overall, a very good service experience. communicator. Dealership waiting area was very comfortable and provided beverages and snacks. Overall, a very good service experience. More
by retheridge30
Employees Worked With
Ella Randall
May 10, 2023
Went in for oil change on 5/2…. service was good but the tech out a sticker that said next service at 621,000 miles other than that it was ok service was good but the tech out a sticker that said next service at 621,000 miles other than that it was ok More
by Fposada
Employees Worked With
Jacob
May 10, 2023
Out quick, No charge. Who would complain? The only issue was my text on vehicle was not returned, but did not impact service. Who would complain? The only issue was my text on vehicle was not returned, but did not impact service. More
by bramseyer
Verified CustomerEmployees Worked With
May 09, 2023
My experience at the dealership is always a good one. My needs are always met.I know my car is being served by experienced mechanics.Love the people who work there.And the waiting lounge very welcoming an My needs are always met.I know my car is being served by experienced mechanics.Love the people who work there.And the waiting lounge very welcoming and comfortable. More
by Elizabeth Moreno
May 09, 2023
Amanda was incredibly helpful throughout the day-long process I had of getting a new tire. Many times during the day she kept me informed and helped me pass the time, even giving me her iPhone charger t process I had of getting a new tire. Many times during the day she kept me informed and helped me pass the time, even giving me her iPhone charger to use. She is a true professional and one reason I continue to only take my car to MyAuto. More
by heduitman
Employees Worked With
May 08, 2023
Jacob was the best service advisor I have encountered. He was thorough and helpful and was happy to answer any questions. The tech who worked on my car did an excelling job as well. I will definitely retu He was thorough and helpful and was happy to answer any questions. The tech who worked on my car did an excelling job as well. I will definitely return again. If there is a way to give them both 5 STARS please do so on my behalf. More
by kevin.schalkofski
Employees Worked With
Jacob Idsinga, Aaron Zalewski
May 08, 2023
Taylor is amazing! She always goes above and beyond the call of duty. She communicates effectively all things related to the repair and, to top it off, she's always fri She always goes above and beyond the call of duty. She communicates effectively all things related to the repair and, to top it off, she's always friendly and welcomes me by name. More
by wcoots
Employees Worked With
Andrew- VW Tech & Zack in VW service, Taylor Briggs
