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My Auto Import Center
Muskegon, MI
4,716 Reviews
My Auto Import Center in Muskegon, MI is your one-stop-shop for all automotive needs. We have the latest Audi, Nissan, Subaru, Toyota, and Volkswagen vehicles. My Auto Import center has been awarded the DealerRater Dealer of the Year honor in 2015, 2016, 2017, 2018, 2019, 2020, and 2021! We have also recently been named by Automotive News as one of the top 100 Dealers To Work For in 2017, 2019, and 2020!
With our huge selection of used cars and trucks of all makes and models, you are sure to find just what you are looking for. Whether you are shopping for a car, truck, SUV or crossover, or you need service, maintenance or repair work on your current ride we are here to help you. We also carry a comprehensive selection of genuine OEM parts in the part department to get you back on the road as fast as possible. Check out our online inventory or schedule an appointment for service today! Prequalify for financing right from our site, or build a vehicle to your exact specifications right here on the My Auto website and we'll order it just the way you want it!
My Auto Import Center is proud to be part of the Muskegon Community. Being the premier import dealership on the beautiful coast of Lake Michigan we are thrilled to serve such fabulous cities as Fruitport, Grand Haven, Spring Lake, Norton Shores, Ludington, South Haven, and many more up and down the coastline. Enjoy our site and feel free to contact us if you can't find what you need or have some suggestions for how we can serve you better!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:30 AM - 8:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
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Showing 4,716 reviews
August 22, 2023
First of all, I thank the salesperson for contacting me when the vehicle I (and many others) had been looking for over the last two to three years. It has been over 20 years since I have bought a new vehi when the vehicle I (and many others) had been looking for over the last two to three years. It has been over 20 years since I have bought a new vehicle, so it is difficult to assess what is an "average" experience. But, sadly, I must give a less-than-perfect rating, based on my expectations. I had told the salesman that I intended to put at least $10,000 down using a credit card. When the time came to set up financing the day of my purchase, I was told that the policy at the dealership limited the amount charged on a card to $5000! Luckily, I had brought my checkbook with me and was able to transfer funds to cover the balance of my desired down payment. The salesman should have known that, and made it clear to me ahead of time. Another disappointment was the business/finance man I dealt with when buying my RAV4 Prime at the end of July. All these days later, I re-read the documents only to realize that, although the representative told my husband and I that he had just found an interest rate of 5.9%, it turned out to be 6.59% He said that I would receive information from Toyota concerning setting up the payments within a couple of weeks. It has been three weeks and I have not yet received any notification. In addition, only one electronic key was provided along with one mechanical key. The salesman said that Toyota would soon issue a recall and provide another mechanical key, but another electronic key would cost $700 to $800. In reviewing the "nsd TFS/MFS - Platinum Protection With Key- Class1" (vehicle appearance plan) Agreement I hurriedly signed for the finance guy, I note that one of the statements I evidently certified was that I had "... received at least two (2) sets of working keys/remotes at the time of original Vehicle delivery." I DID NOT, and, as you see above in my review, was told I would get another mechanical key but would have to pay for another "fob" or electronic key. Now, I look online at the Toyota Autoparts website and apparently, the electronic keys cost $1,513.33! I say apparently because there is no image available! I do understand that the dealership rarely gets RAV4 Primes in, and that the salesperson had not seen one come through in his 1-1/2 years at that job. However, this does not excuse him from misrepresenting the value of an electronic key--or his business manager/finance man from allowing the statement of the number of keys to remain on the "Agreement" for the protection package, and not pointing that out! Hopefully, we will be able to get a mechanical key via the recall system soon--but I'm not holding my breath. Also, the charging station at the dealership was unable to provide a "fast charge" with the cables available, and the timing of our purchase did not allow for a complete charge before I left the dealership. It seems every Toyota dealer should have that capability. Lastly (at this moment) I am disappointed that my Android smart phone is not able to download the Toyota App. Evidently, it is too old, or the wrong version to be able to download the app. I would like to see a list on the Toyota.com website of smart phones that are able to get the app. Somehow, I was able to connect my phone, but must buy a new phone to get that app. More
by 1st time Toyota owner
August 22, 2023
First time new car buyer and the process was pretty easy. Dealer kept me informed every step of the way. Everyone was very professional and courteous. Would recommend! Dealer kept me informed every step of the way. Everyone was very professional and courteous. Would recommend! More
by Nkimble76
August 21, 2023
Recently purchased a vehicle from this local dealership, and as soon as Mr. Rob Gould reached out to us, we knew we’d be taken care of in the purchase of a vehicle there . Rob and the rest of the My Aut and as soon as Mr. Rob Gould reached out to us, we knew we’d be taken care of in the purchase of a vehicle there . Rob and the rest of the My Auto Import staff have been awesome during the sales process and afterwards, periodically checking on us to make sure our new car is up to our expectations. The staff at the dealership are true professionals and great to deal with . Thank you, My Auto Import! More
by gogodux
August 21, 2023
Experience was really nice. Rob came and got us from outside even before the doors opened and brought us in. Rob came and got us from outside even before the doors opened and brought us in. More
by Annette Powell
August 08, 2023
Inspire of having an appointment, the salesman was too busy to help me and handed me off to another who also was too busy and handed me off to a young guy who was not prepared and made no attempt to let m busy to help me and handed me off to another who also was too busy and handed me off to a young guy who was not prepared and made no attempt to let me drive the cars I came to see. The visit was a waste of my time. More
by ddrisc4076
Employees Worked With
August 04, 2023
It was an amazing experience working with Rob Gould. He was very knowledgeable, professional, attentive, attention to detail oriented and focused on the customer. My experience when purchasing a new veh He was very knowledgeable, professional, attentive, attention to detail oriented and focused on the customer. My experience when purchasing a new vehicle was outstanding. I can’t say enough good things about Rob. Great work. Keep up with excellence. More
by edin.redzic123
Employees Worked With
August 02, 2023
Rob made the whole process of getting a new car so easy. He had many options for us to look at and never pushed us one way or another. Look forward to working with him again. He had many options for us to look at and never pushed us one way or another. Look forward to working with him again. More
by Derekdeboer
August 01, 2023
Nick was just awesome, took his time while I was deciding on the right vehicle. Thank you for all of your patience.. Two family vehicles in one day. Thank you My Auto Imports on the right vehicle. Thank you for all of your patience.. Two family vehicles in one day. Thank you My Auto Imports More
by Tricia Hutchins
