My Auto Import Center

While we were looking for a car, Andre' was very helpful, knowledgeable and courteous. He was determined to get us the best deal possible, and has a very friendly, no-pressure approach. He called helpful, knowledgeable and courteous. He was determined to get us the best deal possible, and has a very friendly, no-pressure approach. He called to let us know another vehicle (same model) in another color was available, but again, didn't pressure us in any way - letting us make the decision, and never pressuring us to buy something we didn't want... And we were very happy with the agreed-upon price! After the sale he spent time with us going over the features of the car. He has such a pleasant personality, we didn't feel rushed, and he answered all our questions very patiently and with a thorough understanding of all the car's many, many features. When we asked a service related question he took us over to the service department to get an accurate answer - he didn't just make something up. Most of the time I dread dealing with salespeople, especially car salesmen (no offense). I have to say, though, that working with Andre' made this purchase a surprisingly painless (and even enjoyable) process. I know that sounds weird, but this really has been a good experience all around. Ben also did a great job as our Finance Manager. Again, very professional, friendly and knowledgeable, and he didn't try to pressure us to buy the extended warranty or any of the other extras we didn't want. He presented the options and then let us decide. He also made sure we understood everything we were signing, and didn't try to 'hide' or 'sneak' something by us. Handled exactly the way I would have done - with honesty and integrity. The lady at the front desk (I don't know her name) was also very friendly and helpful - and although the decor of a place is not what determines where I buy a car, My Import was very welcoming and has awesome 3-dimensional metal sculptures all over the showroom! As you can probably tell, I don't like high-pressure salespeople, or those who will tell you anything just to make the sale. I appreciate those who follow the Golden Rule (treat others the way you would like to be treated), and My Import did just that. More

After enduring a miserable experience at another Subaru dealership, I contacted My Import of Muskegon as I noticed they had my vehicle in inventory. What were my expectations when calling? To be honest, dealership, I contacted My Import of Muskegon as I noticed they had my vehicle in inventory. What were my expectations when calling? To be honest, something along the lines of the typical name/phone number harvesting followed by a bloated quote. What did I get? Jason Meekhof picked up the phone and, within moments, provided me with an extremely competitive quote. It was clear to me that Jason was familiar with the product and knew exactly what he was doing. This was a complicated transaction as it involved a trade-in and the dealership was three hours away from my home. Jason was extremely professional, provided excellent communication through the entire process and, most importantly, followed through with everything he stated. The dealership experience was top notch and the finance manager Bill Ferry worked quickly and efficiently to assure that I was able to get back home to my family. It was well worth the drive and they have gained a customer for life. Do yourself a favor, bypass the typical dishonest sale runaround and talk to true pro's Jason and Bill at My Import of Muskegon. More

KateBrown was so helpful installing my phone contacts. I was very frustrated and she made me feel like it was no bother. She was professional, and very friendly. I appreciated her help very much. Thank you was very frustrated and she made me feel like it was no bother. She was professional, and very friendly. I appreciated her help very much. Thank you Kate!!!!! More

We stopped at My Auto before heading to GR to check prices on a new Subaru there. While standing in the GR dealership, Austin called with a price that the GR sales rep said was "unbeatable!" It was! Fo prices on a new Subaru there. While standing in the GR dealership, Austin called with a price that the GR sales rep said was "unbeatable!" It was! Four days later we bought our new Outback. Thanks to everyone for getting us such a great price on our new car. Love it! I'm glad we have such an outstanding dealership in Muskegon! More

HI,,,,I rated so highly because I was very happy with My Import and my salesman Jimmy. I was very nervous about buying a new car this time of the year, with our Michigan bad weather. Jimmy spent time with Import and my salesman Jimmy. I was very nervous about buying a new car this time of the year, with our Michigan bad weather. Jimmy spent time with me, being so nervous about having the right car for the icy roads. My new Nissan is perfect, handles very well, and is a great looking car. Everyone that work @ My Imports was helpful and fun to work with!!! Barb Vander Wall Grand Haven MI More

Our experience at My Auto Imports was awesome. This is our second vehicle purchase at this dealer, and this last visit was our best. Katie was very friendly, helpful, and honest about her limited truck k our second vehicle purchase at this dealer, and this last visit was our best. Katie was very friendly, helpful, and honest about her limited truck knowledge. We very much appreciated her honesty. Because of our recent experience, we have scored Katie at a 5 for all survey questions. More

Before I came to My Auto Imports, I had never purchased a new car. I didn't know any of the steps to take to find what I was looking for. Katie Brown sat down & reviewed all the perks of her brands that she new car. I didn't know any of the steps to take to find what I was looking for. Katie Brown sat down & reviewed all the perks of her brands that she thought would fit me & my lifestyle- Nissan & Volkswagen. After some consideration, I really wanted to look into Volkwagen. She let me test drive a Jetta as well as a Passat which I took home for the night. I was hooked on the Passat- it was fancy, spacious and everything I wanted. Unfortunately, I didn't have any car history. So Katie began to work and found a wonderful deal with Nissan so I could get a car that fit my personality and one that was so similar to the Passat that it didnt even make a difference. On top of that- she got me the remote start and the Nissan in black which were my main requirements in a car (as little as they seem). Katie took on the workload for me so I didnt have to stress and worry about what I was going to do next. She found every option available and got me into my first brand new car in just 8 days- which I thought, was going to be difficult seeing as how I work 40 hours a week. I would most definitely recommend going to My Auto Import & seeing Katie about getting a new car; she cares about what you need, what you want & the little things you didnt think mattered. And at the end of the day, I get to lease a brand new 2014 Nissan Altima under complete warranty so I don't have to worry about absolutely anything. I love my Nissan Altima & would recommend going to Katie if you are looking to get into a brand new car at an affordable price. Anything is possible here! Thanks, Katie- We will be back to get my fiancee into a car very soon! More

My wife and I have purchased three cars from dealers in the past 7 years, we have often looked at new or used cars around the country and have always felt pushed, or the sales rep wasn't listening to what the past 7 years, we have often looked at new or used cars around the country and have always felt pushed, or the sales rep wasn't listening to what we wanted or needed. This was the first time that we didn't have that feeling. We felt like it was to easy to be true. The dealership was very quick to have everything ready to purchase our car and didn't feel pushed to purchase any "extras" We traded our Kia in and honestly felt like we may only get $2,000 for it but Jimmy called and said they had offered us 4 which made purchased a used vehicle that much easier and less stressful as far as payments. I would highly recommened going here. The whole team did a great job. Thanks guys More

Katie is awesome. She alone was the reason I purchased my 2012 Tourag. Her interest in making sure I was getting the car I wanted and working to make the price right for me was outstanding, She continues my 2012 Tourag. Her interest in making sure I was getting the car I wanted and working to make the price right for me was outstanding, She continues to follow up to make sure everything is to my satisfaction. She is awesome. I would recommend her to anyone that is thinking of purchasing a vehicle from My Auto. More