Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
My Auto Import Center
Muskegon, MI
4,717 Reviews
My Auto Import Center in Muskegon, MI is your one-stop-shop for all automotive needs. We have the latest Audi, Nissan, Subaru, Toyota, and Volkswagen vehicles. My Auto Import center has been awarded the DealerRater Dealer of the Year honor in 2015, 2016, 2017, 2018, 2019, 2020, and 2021! We have also recently been named by Automotive News as one of the top 100 Dealers To Work For in 2017, 2019, and 2020!
With our huge selection of used cars and trucks of all makes and models, you are sure to find just what you are looking for. Whether you are shopping for a car, truck, SUV or crossover, or you need service, maintenance or repair work on your current ride we are here to help you. We also carry a comprehensive selection of genuine OEM parts in the part department to get you back on the road as fast as possible. Check out our online inventory or schedule an appointment for service today! Prequalify for financing right from our site, or build a vehicle to your exact specifications right here on the My Auto website and we'll order it just the way you want it!
My Auto Import Center is proud to be part of the Muskegon Community. Being the premier import dealership on the beautiful coast of Lake Michigan we are thrilled to serve such fabulous cities as Fruitport, Grand Haven, Spring Lake, Norton Shores, Ludington, South Haven, and many more up and down the coastline. Enjoy our site and feel free to contact us if you can't find what you need or have some suggestions for how we can serve you better!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:30 AM - 8:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 4,717 reviews
September 17, 2014
The Easiest Car Buying Experience (2015 Subaru Outback) I recently purchased a 2015 Subaru Outback 3.6R from AnDre Coffee, and I was thoroughly pleased with the entire experience. When I first called, I tol I recently purchased a 2015 Subaru Outback 3.6R from AnDre Coffee, and I was thoroughly pleased with the entire experience. When I first called, I told AnDre that I didn't have a trade in, didn't need financing, and didn't want to have my time wasted at the dealership listening to extra sales pitches and filling out paperwork. He was very responsive to my concerns, and he immediately gave me an out-the-door price on the car I was looking at. I live in Ann Arbor, so when I went to go pick up the car, I was looking to drop off a check and walk out the door - which is exactly what happened. I only spent about 15 minutes in the dealership signing paperwork and I was on my way. I would absolutely buy my next car from My Import and recommend them to my friends. Thanks again AnDre! More
by avdk
Employees Worked With
August 25, 2014
Subaru Legacy Kate helped me find my beautiful 2015 Subaru Legacy. The color and options I wanted on my car we're difficult to find. She checked in with me every Kate helped me find my beautiful 2015 Subaru Legacy. The color and options I wanted on my car we're difficult to find. She checked in with me every couple of days until she had the car I wanted. She also helped me with a leasing issue on my previous car. I never felt pressure from any of the sales staff or management. They all just wanted me to be happy with my new car no matter what I chose. I would highly recommend Kate and My Import. More
by PSD22
August 14, 2014
Just what we wanted We wanted an Outback but we also had a budget to stick to. Andre not only found us a car that met all our requirements, but he also found it in the c We wanted an Outback but we also had a budget to stick to. Andre not only found us a car that met all our requirements, but he also found it in the color I wanted and was able to add a beautiful ice gray leather interior. We'll be coming back the next time we need a car. More
by teachmichigan
Employees Worked With
August 02, 2014
Went out of their way to get the Tacoma I wanted After calling another dealer and telling them the exact options and color I wanted to have on a new Tacoma (pretty typical option package) and that th After calling another dealer and telling them the exact options and color I wanted to have on a new Tacoma (pretty typical option package) and that this was an employee purchase (set price) and financing in hand ... I was told to wait for the '15s to come out. So, I called Jimmy at 7:30pm on a Tuesday and gave him the info ... told him it would be the easiest sale ever ... he just had to find a Double Cab Tacoma with TRD Off Road Pkg in Spruce. The next day, Wed Jimmy called back that they found me one (in Chicago). I drove over on Thurs late afternoon, we went over the numbers and put a deposit on the truck, expecting to see it mid the following week. Well, Jimmy called me the next Tues that my truck was on its way to Michigan ... from Madison, Wi. Apparently, the truck in Chicago ended up selling before my deal was finalized ... so these guys found another one. On Wednesday, we went over, took the truck for a spin, signed the paperwork, and were off with my new truck, in the exact package and color that I requested. Kudo's to Jimmy and the rest of the team for finding the exact truck I wanted ... something the North Side GR dealer did not want to be bothered with. Guess where our next vehicle will be purchased (if it is a make that these guy carry)?? More
by schaaed1
Employees Worked With
Jimmy Groesbeck
July 17, 2014
Best Service & Dealership Experience In My Life From the moment I drove into the service bay this morning, my experience could not have been better. My 2013 Passat TDI was just turning 20,000 miles From the moment I drove into the service bay this morning, my experience could not have been better. My 2013 Passat TDI was just turning 20,000 miles and in need of an oil change. Traveling from Nashville to Muskegon MI for summer vacation, I had no idea what to expect when I arrived.. This is truly the best run dealership I have ever encountered. The staff is over the top friendly amd efficient. I left wishing Nashville, Tennessee had a VW dealership with half the professionalism as My Import in Muskegon, Michigan. Thanks for a delightful visit! More
by timcarlisle
Employees Worked With
Eric - VW Service
July 16, 2014
Great Experience! Loved Katie! We were introduced to Katie as the Subaru Expert when we came in looking at Foresters vs Outbacks. Katie answered all our questions and brought us to We were introduced to Katie as the Subaru Expert when we came in looking at Foresters vs Outbacks. Katie answered all our questions and brought us to a good understanding of the differences between the models. She is very friendly and knowledgeable. Quick responses to emails and accommodated us when we needed to change things up on her. Picked up our new 2015 Forester and love it. Thanks Katie!! More
by cotton.gh
Employees Worked With
July 03, 2014
Great expierence! Andre was great to work with. He responded promptly to our questions and found exactly what we were looking for. The staff at the dealership was alw Andre was great to work with. He responded promptly to our questions and found exactly what we were looking for. The staff at the dealership was always friendly and helpful as well. More
by LauraChaffee
Employees Worked With
June 30, 2014
Things keep getting worse New car has been in the shop multiple times since purchase. Visor was broke upon pick up. Issue was not detected by new sales and given to us as goo New car has been in the shop multiple times since purchase. Visor was broke upon pick up. Issue was not detected by new sales and given to us as good to go. We noticed it as we drove home. we had to bring in for service the following week to fix. We were told it would take 5-10 minutes by service desk. An hour later, car still wasn't fixed. Very frustrating and poor communication. The next day, the a/c fan started acting up with loud grinding nosies. We had to put another call into service. They had the car for three days. On the third day, they called us and said we would have to pay $400+ to fix the fan as debris was in fan casing. Fan motor was shot. Brand new car with full warranty and now asking us to pay for defective motor. Upon car pickup, car's battery was depleted and not even enough miles for wife to make it home. We asked for car to be charged at dealership when car was dropped off. Of course, car was not charged and wife stranded again. This car has been a nightmare from the beginning. We gave up a great running Leaf for one that's been a constant problem with mileage all over the place. The worst part isn't even the car but the My Import dealership who's been servicing it. From sales to service, I would avoid this dealership at all costs. They have offered poor communication, shoddy service, and just a frustrating car buying experience with no end in sight. Please avoid the headache and go anywhere else. More
by sdrapids
June 28, 2014
Customer Servive A gentleman by the name of 'Byrd' assists each time I bring my car in. If this man doesn't love his job I would be shocked. He is fabulous! A gentleman by the name of 'Byrd' assists each time I bring my car in. If this man doesn't love his job I would be shocked. He is fabulous! More
by Kathy1237
Employees Worked With
Byrd
June 27, 2014
First time car buyer As a first time car buyer I had no idea what type of car I wanted. Kate was quick to help us narrow down the selection. She was knowledgeable and pers As a first time car buyer I had no idea what type of car I wanted. Kate was quick to help us narrow down the selection. She was knowledgeable and personable throughout the whole process. She has was helpful during the process and after. I would recommend Kate to my family and friends. More
by hbodrie
Employees Worked With
