My Auto Import Center

Communicated the way I wanted to communicate I tried first to buy an Outback from a dealer closer to my home ... but they simply couldn't handle negotiating all the details by email, which was a I tried first to buy an Outback from a dealer closer to my home ... but they simply couldn't handle negotiating all the details by email, which was a requirement for me. Andre had NO PROBLEM doing this and got the exact car I wanted ordered within a day (at a slightly lower price, too). It was really great working with Andre and My Import. Their service department is great, too - I strongly recommend this dealership! More

No pressure saleswoman I hadn't bought a car 11 years, so I was apprehensive. Katie Brown's laid-back, no-pressure approach was perfect. Love my Subaru! I hadn't bought a car 11 years, so I was apprehensive. Katie Brown's laid-back, no-pressure approach was perfect. Love my Subaru! More

Toyota Service Has a poor busness ethic! This is a response to Mark Leutzinger's response to my previous review. His response just confirms my belief that Toyota service has a poor business This is a response to Mark Leutzinger's response to my previous review. His response just confirms my belief that Toyota service has a poor business ethic. ( Deal Rater would not allow me to reply directly to Mark Leutzinger's response) First of all, the weld that was done by Robinhood Muffler on my exhaust brought my exhaust system back to "like new" condition, and lasted 2 more years. Remember that the My Import mechanic told me, in person, that my issue was not able to be rewelded due to the exhaust pipe being "too thin" to be successfully welded. Secondly, I specifically asked the service desk attendant if the $45 charge for the computer diagnosis would apply to any service work that was diagnosed. (This is a "free service" at most local automotive parts retail stores.) His reply was "NO" and when he saw the disappointment on my face he, smugly, asked me if I wanted to cancel the appointment I had just made for the following day. Mark Leutzinger was never present at any part of this conversation. I proceeded from the service area into the new car sales area and filed my grievance with My Import's General Manager, Josh Benson. Thankfully I am a Mechanical Engineer and saw through their games. I just pitty the unsuspecting customers that may fall into their trap. Good Luck if you decide to ignore my review, Jack Howell More

"Love my Subaru!" We had been considering buying a new Subaru Outback after not being satisfied with our current car and reading all the great reviews. After checking m We had been considering buying a new Subaru Outback after not being satisfied with our current car and reading all the great reviews. After checking multiple dealerships and finding none available we checked the Muskegon dealership and talked to Andre Coffee. He also told us none were available but they had one to test drive. We took the test drive and knew we wanted one. Andre walked us through the ordering process so we could get just what we wanted on the car. He did not push any extras on us that we didn't want and explained everything to us. He also kept me updated through the 60 day wait. It was definitely worth the wait! When we went to pick up the car, we were offered something to drink while we waited by two different people. Everyone there was very friendly. Andre sat in the car with us and explained all the features. Very thorough job. With salespeople like him I can see why they have such a good rating. Will be recommending them to anyone looking for a great car and great service! More

Love my new Toyota Rav 4 From the moment we walked into the door of the dealereship we felt comfortable. Everyone had a smile on their face as they greeted us. Which ever ve From the moment we walked into the door of the dealereship we felt comfortable. Everyone had a smile on their face as they greeted us. Which ever vehicle we wanted to test drive was not a problem. We started out thinking we wanted a Nissan Murano; but quickly realized that the Rav 4 was more our style. We never felt pressured to make a decision that made us uncomforable. We told them that we needed time to think and when we made our decision we would contact them. When we picked up our vehicle it was waiting for us inside the dealership where it was warm so we would have the time to ask any questions we had. Andre Coffee was fabulous to work with. He makes you feel like family!! Great Guy, Great Experience! More

Very Pleased We appreciate the top-notch experience we've enjoyed at My Import. Their new and used sales staff are genuine, knowledgeable, and not pushy, and the s We appreciate the top-notch experience we've enjoyed at My Import. Their new and used sales staff are genuine, knowledgeable, and not pushy, and the service department is equally commendable. More

Great Service on my 2009 Honda Element Went to My Auto Import Center to see if they would service my Honda Element (they are not a Honda dealer.) I met with Frank Siebart who enthusiastica Went to My Auto Import Center to see if they would service my Honda Element (they are not a Honda dealer.) I met with Frank Siebart who enthusiastically told me he would take care of my vehicle. After completing extensive service on the vehicle I waited a couple of weeks and am happy to say that all the systems serviced are operating perfectly. Frank and his team were consummate professionals and completed a lengthy list of services in a timely manner. Rather than have me wait, I was offered the use of a new vehicle to shuttle myself home and back to the center. I am completely satisfied with the service and especially the courtesy extended to me. More

Took good care of me I went in looking for a new car, and the sales team was very low pressure. I had already done my research so I knew what I wanted, but they took good I went in looking for a new car, and the sales team was very low pressure. I had already done my research so I knew what I wanted, but they took good care of me without trying to up-sell me on all the things I did not want or need. More

Low Pressure / Quality Dealership Andre was great to work with and we would recommend him to friends and family. Andre answered our questions timely and was open and honest. This dea Andre was great to work with and we would recommend him to friends and family. Andre answered our questions timely and was open and honest. This dealership should be happy to have Andre on their team. Not your stereotypical car salesperson. Thanks Andre. More

Great Team in all aspects Great team; no surprises; fantastic treatment! Definitely will recommend to others. Sales and finance people far better than expected. I have been Great team; no surprises; fantastic treatment! Definitely will recommend to others. Sales and finance people far better than expected. I have been to lots of dealers, and these people are way beyond in every way. The whole experience was no stress, total friendliness, cooperation. Everybody tried to make us comfortable and match us with the right car and the right payments. We started in the used car area, but ended up in the new car part, which was the right choice for us. While we dealt with multiple people, there was never the feeling of being shuffled back and forth, but rather the feeling of getting the right people working with us. Always a concern for our convenience rather than theirs. More