My Auto Import Center

I had no time to try out a car, so Jeff Perkins delivered it I had been thinking about replacing my car and I was looking on line. I received a call from Jeff on the morning following an inquiry I made. I told I had been thinking about replacing my car and I was looking on line. I received a call from Jeff on the morning following an inquiry I made. I told him I didn't have time to test drive one until after Labor Day. He delivered the car to me Thursday before a meeting I had to attend and told me to return it when time permitted. Friday morning I returned the car thinking I would think about it later, but Jeff met my price and I drove away with it before noon. Wow. He told me to drop off the title to my trade in when I came to Muskegon again. I have to say that customer service doesn't get any better. More

Dependable and Trustworthy! Thank you for getting the parts for my old Subaru! You always get me back on the road in a very short time. It is very appreciated! Thank you for getting the parts for my old Subaru! You always get me back on the road in a very short time. It is very appreciated! More

Made my dreams come true! The Subaru Outback has been my dream car for as long as I can remember. Thank you Rob Gould for your outstanding work on making that dream a reality! The Subaru Outback has been my dream car for as long as I can remember. Thank you Rob Gould for your outstanding work on making that dream a reality! I will sing your praises to everyone who will listen...and a few who won't but will hear it anyway!! More

Andre took the stress out of buying our new car. We were very pleased with the help we got from Andre. He was very informative but not "pushy" like some sales people can be. We will and have alread We were very pleased with the help we got from Andre. He was very informative but not "pushy" like some sales people can be. We will and have already recommended him to friends. More

Andre was amazing. Andre is just about the best part of going to the Import Center. Andre is super helpful and, essentially, is the only reason I have a credit score. He Andre is just about the best part of going to the Import Center. Andre is super helpful and, essentially, is the only reason I have a credit score. He has helped me before and I would recommend him to anyone. If you need a new car, go to Andre! More

Andre Coffee Made it easy to buy a new Subaru. Thank you! So happy that I listened to Andre Coffee about buying a new car vs a used Subaru. He real Made it easy to buy a new Subaru. Thank you! So happy that I listened to Andre Coffee about buying a new car vs a used Subaru. He really knows what he is talking about. More

Incompetent parts counter personnel. The most useless, disorganized parts counter I have ever experienced in my 53 years on this rock. I wouldn't recommend even bothering with place ever. The most useless, disorganized parts counter I have ever experienced in my 53 years on this rock. I wouldn't recommend even bothering with place ever. I know I won't try again. Because of their incompetence, the brake job needed on this car won't be able to get finished until late next week. I'll be ordering from the nearest other Subaru dealer I can find and will never recommend these people or deal with them again. Ordered parts Monday was told I would receive a call when they can in today By 4:15 PM I had not received it called them couldn't find my order, had to get the VIN info again parts are in but now too late for me to pick up asked to hold for 24 hours and finally told they won't unless I supply a credit card number which I could not get until after they close. They didn't have record of the order, phone number and never told me about a CC to hold the parts until after too late to do anything. I'll be dealing with someone else for parts from now on. Apologies to Mark, not sure if he was who I spoke with at one point but could not submit this without picking an employee. EDIT ---------------------- After spending nearly an hour and four or five phone calls with the above results and then deciding to drop this place like a hot rock, I got the parts needed from another dealership ordered and set up for delivery in a single phone call and 5 minutes from a much better dealership in the area. And for $35 less... Do yourself a favor and avoid this place at all costs. More

Best new car experience ever! From the very first contact I had with Katie I knew she would be the one I would buy from. No pressure - ever! Katie is very knowledgeable and friend From the very first contact I had with Katie I knew she would be the one I would buy from. No pressure - ever! Katie is very knowledgeable and friendly. My first Subaru and I love it. I bought at the end of a model year and Katie worked hard to get me the car I wanted. The dealership is beautiful - I won't even mind spending time there when I need service. Thanks Katie - you are truly a jewel. Great overall experience. More

Superb car buying experience I dealt with Mark Eastley, who was extremely helpful from the beginning of the process to the end. I purchased this car long distance, and communicate I dealt with Mark Eastley, who was extremely helpful from the beginning of the process to the end. I purchased this car long distance, and communicated with Mark by phone and email throughout the process. He arranged a ride for us from the Grand Rapids airport to the dealership, and made sure we were on the road with our new car in very quick fashion. There was no attempt to sell us any extras or after-market warranties etc...just a quick, painless transaction and a great deal. I would deal with My Import and Mark Eastley again in a heartbeat. Thanks again, Mark! More

Excellent Experience We could not have asked for a better experience than the one we received from Andre Coffee. He was professional and personable and made our lease a wo We could not have asked for a better experience than the one we received from Andre Coffee. He was professional and personable and made our lease a wonderful transaction. My Auto Import found an exceptional person when they hired Andre. He's the BEST!!! More