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My Auto Import Center
Muskegon, MI
4,717 Reviews
My Auto Import Center in Muskegon, MI is your one-stop-shop for all automotive needs. We have the latest Audi, Nissan, Subaru, Toyota, and Volkswagen vehicles. My Auto Import center has been awarded the DealerRater Dealer of the Year honor in 2015, 2016, 2017, 2018, 2019, 2020, and 2021! We have also recently been named by Automotive News as one of the top 100 Dealers To Work For in 2017, 2019, and 2020!
With our huge selection of used cars and trucks of all makes and models, you are sure to find just what you are looking for. Whether you are shopping for a car, truck, SUV or crossover, or you need service, maintenance or repair work on your current ride we are here to help you. We also carry a comprehensive selection of genuine OEM parts in the part department to get you back on the road as fast as possible. Check out our online inventory or schedule an appointment for service today! Prequalify for financing right from our site, or build a vehicle to your exact specifications right here on the My Auto website and we'll order it just the way you want it!
My Auto Import Center is proud to be part of the Muskegon Community. Being the premier import dealership on the beautiful coast of Lake Michigan we are thrilled to serve such fabulous cities as Fruitport, Grand Haven, Spring Lake, Norton Shores, Ludington, South Haven, and many more up and down the coastline. Enjoy our site and feel free to contact us if you can't find what you need or have some suggestions for how we can serve you better!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:30 AM - 8:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
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Showing 4,717 reviews
November 16, 2017
A Truly Wonderful Experience I could not have asked for a better car buying experience! The team at My Auto Import is truly next level, their customer service is second to none! I could not have asked for a better car buying experience! The team at My Auto Import is truly next level, their customer service is second to none! Roy was extremely helpful throughout the whole process. From reminding me things I should check for while on my test drive to helping me get my plate off of my old vehicle before picking up my new car, Roy was willing to go the extra mile to make sure I was comfortable with the vehicle I was buying and found a vehicle that was a good fit for me. If you want a genuinely nice, easy going guy who is going to give you his honest opinion and go out of his way to get you the best deal on a vehicle, Roy is your guy! If you are looking for a straight forward car buying experience backed up by outstanding customer service and a great team, check out My Auto Import Center, they will treat you right and get you into a vehicle you can feel confident about! More
by shelby.mason
Employees Worked With
Roy Van Liere, Charlie Knapp
November 16, 2017
Happy So Far We decided to stop at My Auto because my niece knew we were looking for a Subaru Forester and recommended we go there. Rob was the salesperson who h We decided to stop at My Auto because my niece knew we were looking for a Subaru Forester and recommended we go there. Rob was the salesperson who helped us and we found him to be very helpful and fun to work with. We did find what we were looking for and are happy so far with our purchase. More
by Sandy.D
Employees Worked With
November 15, 2017
Alex is awesome My first experience with this dealership was a little iffy due to the person that helped me, but this time I worked with Alex when I went and did my My first experience with this dealership was a little iffy due to the person that helped me, but this time I worked with Alex when I went and did my trade in and he completely turned that around and made us feel right at home and got us taken care of. He's definitely my go to guy when I'm ready to buy another car! More
by Summermarie1
Employees Worked With
November 15, 2017
Who knew car shopping was so fun?! I came to the dealership with my sisters to look at cars. I didnt really know what I wanted exactly which is where Todd was very helpful. He didn’t ha I came to the dealership with my sisters to look at cars. I didnt really know what I wanted exactly which is where Todd was very helpful. He didn’t have to show us many before I found the one I couldn’t leave without. He made the process stress free and enjoyable. My sisters and I had a blast with Todd through the whole process. More
by Akozicki
Employees Worked With
Todd Klein
November 15, 2017
Roy, not just a salesman We stopped into My Auto just to test drive a car. Roy was the salesman that greeted us. Not pushy, but a fun yet informative guy. We didnt make a We stopped into My Auto just to test drive a car. Roy was the salesman that greeted us. Not pushy, but a fun yet informative guy. We didnt make a deal that day. Roy kept working for us and emailed, called and kept in contact with us working on getting us a deal we were comfortable with. We appreciate that even after almost two weeks of working for us , Roy and the dealership wanted to make the deal. Hard work, lots of communication and days later we are now the owners of a new Nissan. Thanks to Roy!! We will recommend My Auto and Roy to any family or friend looking for a newer vehicle. More
by Cjb614
Employees Worked With
Roy Van Liere
November 14, 2017
Knowledgeable and Responsive Ethan has always been excellent in quick and informed responses to get things done. Always laid back and enjoyable to work with and always thinking ah Ethan has always been excellent in quick and informed responses to get things done. Always laid back and enjoyable to work with and always thinking ahead of the curve to help me out. More
by DakotaDDC
Employees Worked With
Ethan Wehman
November 13, 2017
friendly and efficient very friendly. found the car that I wanted quickly and got it in to the dealership quickly. Helped me with the apps and navigation so I could use the very friendly. found the car that I wanted quickly and got it in to the dealership quickly. Helped me with the apps and navigation so I could use them efficiently. More
by huffri
Employees Worked With
Shadric Hawley
November 12, 2017
fast frendly service had so called other american cars . was always in service bay .with my toytoa just normal maint.on my 2015 car love the ride. impressed had so called other american cars . was always in service bay .with my toytoa just normal maint.on my 2015 car love the ride. impressed More
by on the road again
Employees Worked With
Kevin Sackett
November 11, 2017
Vehicle sold from underneath us!!! Yesterday, my husband called your dealership in the morning inquiring about the 2003 Toyota Sequoia that I had just been posted online that morning. W Yesterday, my husband called your dealership in the morning inquiring about the 2003 Toyota Sequoia that I had just been posted online that morning. When he called he spoke with a man named Casey. My husband asked a few questions about the vehicle and was told that the vehicle had just arrived on the lot a few days beforehand and that we were the first people to inquire about it. Casey also mentioned to my husband that the vehicle hadn’t been detailed yet, but if we were interested he could let us see it on Thursday. My husband said yes that we were very interested in seeing the Sequoia and made an appointment for six on Thursday evening. He explained to Casey that he worked in Allegan until 4pm and would need to stop at our home in Grandville to pick me up and then we would have to drive 40 minutes to dealership in Muskegon. Casey said that wasn’t a problem and scheduled us for 6 pm. This is when my husband specifically asked if the vehicle would be held for us. Casey said yes that it would be and not to worry it would not be sold from underneath us. We were both so excited to see the Sequoia that next evening and we both had such high expectations for the dealership. I had checked reviews of the dealership along with their rating at the Better Business Bureau. Everything I read said that they were a top notch dealership and had even won several “Dealership of the year awards.” So again we were way excited to be able to purchase the Sequoia from a trustworthy, honest, customer service oriented company. The morning of our appointment my husband received a voicemail from Roy saying that the Sequoia was already and waiting for us and that he was going to help us get the “ball rolling and into our new Sequoia.” He reminded us we were scheduled for six that evening. I even completed all the loan paperwork at our credit union so we were all set to purchase the Sequoia. At exactly six this we arrived at the dealership. The kind receptionist behind the desk went and got Charlie for us. Charlie came over, introduced himself, and asked what vehicle we were there to see. We told him the 2003 Toyota Sequoia. He said ok, let me go find the vehicle for you. We walked around the showroom for a few minutes when Charlie came back over to us. He said he hated to be the bad guy, but the Sequoia had sold 28 minutes before we arrived!!! We couldn’t believe it! We were completely shocked and disappointed. We couldn’t believe that the Sequoia was sold from underneath us when we were promised that it wouldn’t be. At that point we left the dealership completely shocked that the company which had such high reviews and was so customer service oriented would do this to us. Honestly, we were and still am both quite upset about the whole situation that took place. No apology was ever given to us nor did anyone try to right the situation that took place. We just still can’t believe this was done to us. I’m sure this review won’t change a thing for us and our situation, but I feel that others need to be aware of what is taking place at this dealership. More
by Mmw
Employees Worked With
Casey Rycenga, Roy Van Liere, Charlie Knapp
November 10, 2017
2018 Audi Q7 We had an excellent experience. See Craig Pratt. He is very friendly, professional and knowledgeable. Service is outstanding. We will be back. Tha We had an excellent experience. See Craig Pratt. He is very friendly, professional and knowledgeable. Service is outstanding. We will be back. Thanks again, guys. More
by S Sherlund
