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My Auto Import Center
Muskegon, MI
4,716 Reviews
My Auto Import Center in Muskegon, MI is your one-stop-shop for all automotive needs. We have the latest Audi, Nissan, Subaru, Toyota, and Volkswagen vehicles. My Auto Import center has been awarded the DealerRater Dealer of the Year honor in 2015, 2016, 2017, 2018, 2019, 2020, and 2021! We have also recently been named by Automotive News as one of the top 100 Dealers To Work For in 2017, 2019, and 2020!
With our huge selection of used cars and trucks of all makes and models, you are sure to find just what you are looking for. Whether you are shopping for a car, truck, SUV or crossover, or you need service, maintenance or repair work on your current ride we are here to help you. We also carry a comprehensive selection of genuine OEM parts in the part department to get you back on the road as fast as possible. Check out our online inventory or schedule an appointment for service today! Prequalify for financing right from our site, or build a vehicle to your exact specifications right here on the My Auto website and we'll order it just the way you want it!
My Auto Import Center is proud to be part of the Muskegon Community. Being the premier import dealership on the beautiful coast of Lake Michigan we are thrilled to serve such fabulous cities as Fruitport, Grand Haven, Spring Lake, Norton Shores, Ludington, South Haven, and many more up and down the coastline. Enjoy our site and feel free to contact us if you can't find what you need or have some suggestions for how we can serve you better!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:30 AM - 8:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
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Showing 4,716 reviews
March 23, 2018
My bad experience The people who I dealt with at this dealership were exactly what you would think of the worst car sales experience you could have. They were very unpr The people who I dealt with at this dealership were exactly what you would think of the worst car sales experience you could have. They were very unprofessional. The tried to rip me off at every turn. I would not buy another car there. I was in a bad situation and they took advantage of it. My car's engine light came on and I had the car towed 120 miles to go there because I bought it there and wanted to use their service department. The engine was beyond fixing so I decided to buy something new. The sales person was rude and condensending. I ended up with a very bad deal because they only wanted to give me $100.00 for my 2011 VW Tiguan. As I was there for approximately 4 hours I was worn down and signed the papers. The salesman told me not to take the mats out of the car because he wanted to buy it. About an hour later I texted the finance guy that I wanted to remove the Tiguan from the deal.as it was Saturday night and they were closed I had to return on Monday. The manager came into the finance office and started yelling at me . In the end they offered me $2000.00 for my Tiguan. I accepted and left. This is the same car they originally wanted to give me $100.00 for. I also asked the finance guy to check if I left my prescription sunglasses in the car. He said he would and never responded after that. I had recently lost my husband to cancer and they knew that. More
by None
Employees Worked With
Other Employees :
Mike Kaffenberger, Charlie Knapp, Brad Demarest, John Brimmer
March 23, 2018
Wonderful experience Our salesman was Ron Van Liere, he was very knowledgeable and answered all of our questions. He made my experience buying a new car so much fun. H Our salesman was Ron Van Liere, he was very knowledgeable and answered all of our questions. He made my experience buying a new car so much fun. He is very personable, I felt like I was buying a car from a friend. I will highly recommend this dealership and Ron. More
by Prudence13
March 23, 2018
2018 Outback Purchase Overall my experience with this dealership has been great. This was my 4th purchase / lease there in the last 10 years. The new location is great, ser Overall my experience with this dealership has been great. This was my 4th purchase / lease there in the last 10 years. The new location is great, service is good and the staff friendly and helpful. They are busy, selling great cars, so leave time to get business done. More
by spencerphoto
March 23, 2018
Awesome Katie Girl! This was my second experience with the awesome Katie Brown! If you ever want to make the move to a Subaru (and you should) , make sure you See Miss Ka This was my second experience with the awesome Katie Brown! If you ever want to make the move to a Subaru (and you should) , make sure you See Miss Katie Brown of My Subaru! She is totally awesome. No pressure always quick to get back with me and can multi-task better than any human on earth! Such a delight to work with and very knowledgeable about the Subies. I am now a lifetime customer of my Subaru. I have always hated sales people trying to jam a car down my throat. But not here these people treat like a friend and make your purchase a pleasure! You guys rock! More
by Will2Fly
March 22, 2018
Awsome Test drove two SUV's . Decided to go with the Subaru Forester, Rob was a very nice guy and explained everything to us. Got a few extras done and picke Test drove two SUV's . Decided to go with the Subaru Forester, Rob was a very nice guy and explained everything to us. Got a few extras done and picked it up a few days later. Rob showed us how to work things and even set up our phones. Very happy. More
by happy camper
Employees Worked With
March 22, 2018
Patient and Enthusiastic Help Started off browsing for used cars. Daniel greeted us and helped us test drive 4 Subaru Crosstreks and Foresters over two days. He was very patient an Started off browsing for used cars. Daniel greeted us and helped us test drive 4 Subaru Crosstreks and Foresters over two days. He was very patient and understanding as we discussed and discussed the cars (my first time buying a car) and worked with management to get us the best deal they could. Overall, very helpful and friendly through the whole process. More
by myfirstsubaru
March 21, 2018
Quality Jon and tod did a great job and happy with the results.werent planning on buying but couldn't pass up the deal on the truck Jon and tod did a great job and happy with the results.werent planning on buying but couldn't pass up the deal on the truck More
by Bearnietering
Employees Worked With
Todd Klein
March 20, 2018
Friendly, patient, no pressure Everyone was so friendly and patient. My previous car buying experiences (at other dealers) have been stressful and unpleasant. This time no pressure! Everyone was so friendly and patient. My previous car buying experiences (at other dealers) have been stressful and unpleasant. This time no pressure! Thank you! More
by Bethanne Klopp
March 20, 2018
Good Experience, Great Car! I recently purchased a pre-owned Subaru Crosstrek. The experience with Rob Gould was great. Everything went smoothly, everyone in the dealership was I recently purchased a pre-owned Subaru Crosstrek. The experience with Rob Gould was great. Everything went smoothly, everyone in the dealership was friendly and my expectations were met all around. More
by ckmessing
Employees Worked With
March 20, 2018
Great Experience Buying First Car I came in on a Saturday for a test drive and Austin was really informative and helped me find what I needed. By 4pm that day I had the keys to my bran I came in on a Saturday for a test drive and Austin was really informative and helped me find what I needed. By 4pm that day I had the keys to my brand new Forester, and it was a very positive experience. I would recommend My Auto to everyone. More
by coobs.emily
Employees Worked With
Austin Gressett
