My Auto Import Center

I don't write reviews unless they, thru attention to detail, going the extra mile and good follow-up are EARNED. For years now my wife and I have wanted a Plug-in Hybrid vehicle. We have been particul detail, going the extra mile and good follow-up are EARNED. For years now my wife and I have wanted a Plug-in Hybrid vehicle. We have been particularly interested in the Toyota RAV4 Prime XSE in the color of BluePrint. Unfortunately this particular car has been extremely hard to find/to get to see, much less at a sell price even close to MSRP! When I stopped at My Auto Import Center in Muskegon Mi back in early October (2023) I was greeted by Olivia (what a PHENOMENAL Salesperson this young lady turned out to be!). After having Olivia introduce me to the Sales Manager (Alex) as he walked up and another of her cohorts, having her install my personal info into the Dealerships system and some GREAT chit chat about motorcycles :) , Olivia and I got down to business. I explained to Olivia exactly what I was looking for, she listened carefully to every word and concurred the RAV4 Prime was indeed VERY difficult to come by. She then did make it very clear to me that if/when My Auto Import Center were EVER fortunate enough to have one allocated from Toyota in Japan it would be sold at MSRP with NO "dealer mark up" (many dealers have been adding +$10,000). Hearing that, I asked if there was a deposit needed to get on a "wait list" of some sort. Absolutely not was her response and she took down my name and promised if the dealership got one in she would call! I left with a GREAT 1st impression of My Auto Import Center! A couple weeks passed and I received a phone call from Olivia (who was at home - not even at the dealership!) at which time she told me she had been notified that Toyota had "allocated" to My Auto Import Center a 2024 RAV4 XSE Prime (color of BluePrint :) - ATTENTION TO DETAIL!) and she wondered if we were interested. My reply? ABSOLUTELY! She said she needed to RUSH a quick call-in to the dealership and get our name on it and SHE DID (WENT THE EXTRA MILE FOR US, HER CUSTOMER'S)! Olivia kept me updated throughout the WHOLE build process of our GORGEOUS RAV4, throughout the shipping process and all the way to the day it was arriving at My Auto Import Center. After test driving (before it was even "prepped" LOL, she even went the EXTRA mile of getting her husband, Brenden, (Service Tech, - another OUTSTANDING employee!!) to put our, soon to be, brand new Toyota on a lift for me so I could examine it's undercarriage before purchase (all at my request)! The sales team, at EVERY level, did a REMARKABLE job during the whole purchase process! After introducing me to the Business Manager, Service Manager and Parts Manager and leaving a detailed note on our new RAV4 giving the Prep Team (thank you Prep People!) explaining that we wanted certain things left on our new car (like plastic seat cover, plastic on sun visors and ALL the stickers, Olivia walked us to the front doors of the dealership right at closing time (what a GREAT day!), smiled and said SEE YOU TOMORROW! Closing on our new RAV4 at My Auto Import Center was straight forward, honest and fair. Before driving home on December 20, 2023 in our brand new 2024 Toyota XSE RAV4 Prime in the color of BluePrint, Olivia went thru all the controls with my wife and I and made sure we were very comfortable with understanding them. She took the time to get us signed into the Toyota app on our phone and also made it crystal clear that if we had ANY questions concerning the AMAZING Media System that we absolutely were free to stop in for personal assistance! To this date (December 26, 2023) we have needed to, twice, do so and both times we have been greeted with the same, pleasant Olivia that I was greeted by the 1st time I walked into My Auto Import Center in Muskegon Mi! TALK ABOUT FOLLOW-UP! THANK YOU everyone at My Auto! More

Great and easy to work with got me into the car I wanted in just a couple hours :) in just a couple hours :) More

Quan was great to work with; very attentive. Worked on my time schedule and got back to me quickly via texting. I was able to get a new vehicle and less than 24 hours very nice Worked on my time schedule and got back to me quickly via texting. I was able to get a new vehicle and less than 24 hours very nice More

Hadn't heard of My Auto Import Center until we came across a vehicle there that we were interested in. From scheduling a test drive to going through the purchase process, the communication from Rob & t across a vehicle there that we were interested in. From scheduling a test drive to going through the purchase process, the communication from Rob & team was outstanding. Next time we're in the market for a vehicle, Rob & My Auto Import Center will be at the top of the list. More

Rob was great! He didn’t pressure into buying anything and made sure I was comfortable with the purchase. He made it a great experience with MyAuto! He didn’t pressure into buying anything and made sure I was comfortable with the purchase. He made it a great experience with MyAuto! More

Amazing team to work with! Quan took the time to explain the details of the car. Very happy with my purchase. Quan took the time to explain the details of the car. Very happy with my purchase. More

Quan was patient, kind, and extremely knowledgeable about the vehicles he sells. Quan picked up mid stride when someone else I was working was let go. This sudden switch had me feeling a little uneasy about the vehicles he sells. Quan picked up mid stride when someone else I was working was let go. This sudden switch had me feeling a little uneasy about purchasing from them. Quan has been transparent and direct when answering questions and will tell you when he's not sure but will says he'll find out. His follow through was the best experience I have had purchasing a new vehicle. Quan earned a lifelong customer. To summarize my family's experience working with Quan is that he's incredibly professional and extremely relatable. I highly recommend Quan if you are looking to purchase a vehicle from Toyota in Muskegon or wherever he chooses to go after that! Thank you Quan More

Quan was super helpful. His communication was top notch and allowed us to work through some bank complications. Very impressed. His communication was top notch and allowed us to work through some bank complications. Very impressed. More

I appreciate the promptness with which "MyAuto" got back to me about the car. I'm sure I would have much more to say, but I haven't locked down the funds yet- I was just window shopping! to me about the car. I'm sure I would have much more to say, but I haven't locked down the funds yet- I was just window shopping! More

I just purchase my dream car from my auto import center. Quan was so helpful and informative about what would be best for me. I couldn’t recommend them more! Quan was so helpful and informative about what would be best for me. I couldn’t recommend them more! More