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My Auto Import Center

Muskegon, MI

4.6
4,716 Reviews
My Auto Import Center in Muskegon, MI is your one-stop-shop for all automotive needs. We have the latest Audi, Nissan, Subaru, Toyota, and Volkswagen vehicles. My Auto Import center has been awarded the DealerRater Dealer of the Year honor in 2015, 2016, 2017, 2018, 2019, 2020, and 2021! We have also recently been named by Automotive News as one of the top 100 Dealers To Work For in 2017, 2019, and 2020! With our huge selection of used cars and trucks of all makes and models, you are sure to find just what you are looking for. Whether you are shopping for a car, truck, SUV or crossover, or you need service, maintenance or repair work on your current ride we are here to help you. We also carry a comprehensive selection of genuine OEM parts in the part department to get you back on the road as fast as possible. Check out our online inventory or schedule an appointment for service today! Prequalify for financing right from our site, or build a vehicle to your exact specifications right here on the My Auto website and we'll order it just the way you want it! My Auto Import Center is proud to be part of the Muskegon Community. Being the premier import dealership on the beautiful coast of Lake Michigan we are thrilled to serve such fabulous cities as Fruitport, Grand Haven, Spring Lake, Norton Shores, Ludington, South Haven, and many more up and down the coastline. Enjoy our site and feel free to contact us if you can't find what you need or have some suggestions for how we can serve you better!
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1860 East Sternberg Rd.

Muskegon, MI

49444

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Showing 4,716 reviews

May 23, 2018

Rob Gould/Sales specialist Within the past 2-3wks I bought a used car. I feel I was somewhat deceived about my part of car ins.. Salesman knew from my fathers conversation with More

by Irishnd61
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rob Gould
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Do not recall name of business person, Jimmy Groesbeck, Charlie Knapp
Jul 06, 2018 -

My Auto Import Center responded

I am sorry that you had less than an exceptional experience during your recent visit. I spoke with my General Manager, Mike Kaffenberger, and he would like to speak with you regarding your visit. Please reach out to Mike at your convenience 231.799. 7165.

May 23, 2018

Awesome Experience My purchase was very pleasant and fast! I enjoyed working with Rob Gould, he was very knowledgeable and I LOVE MY CAR!!!! Thank you for your help Rob! More

by RebeccaU
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Gould
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2018 -

My Auto Import Center responded

Rebecca thank you for giving Rob the opportunity to earn your business and for taking the time to share your experience with everyone!

May 22, 2018

Awesome dealership Place was clean, staff was super friendly and knowledgeable. Shadric answered any question I had without any hesitation. Definitely satisfied with my More

by wheelb1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shadric Hawley
May 22, 2018 -

My Auto Import Center responded

Thank you for taking the time to share your experience with everyone!

May 22, 2018

2018 Camray Hybrid I’ve bought 6 cars from Trey Lawton and Bill Ferry. The 2018 Camray Hybrid was the first Toyota. Very happy with the deal and the after sale service. More

by GarryA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trey Lawton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Ferry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Wiedenhoeft
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mickala VanDop
May 22, 2018 -

My Auto Import Center responded

Thank you for continuing to give us the opportunity to earn both your sales and service business!

May 22, 2018

Excellent service The gentlemen we worked with went over and above to take care of us. They were very helpful, friendly and knowledgeable. This was a first time for u More

by Rocky 1980
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Vogel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Ferry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Fisher
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2018 -

My Auto Import Center responded

Thank you for taking the time to share your experience with everyone!

May 21, 2018

Yet ANOTHER Toyota from the MyAuto team! Our family of drivers is growing so we needed to add another vehicle to our “fleet”. I am handing down my 2001 Toyota Highlander (it STILL has a lot o More

by JD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Ferry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Wiedenhoeft
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Fisher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fred Hill, Regan Taylor
May 21, 2018 -

My Auto Import Center responded

JD thank you for continuing to give us the opportunity to earn your business and for taking the time to share your experience with everyone!

May 21, 2018

Recall per Audi service bulletins Waiting for 3 hours was pleasant and less than the time estimated for the service work. Nice amenities and a very cordial staff. I will have to all to More

by dkleymeer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mickala VanDop
May 21, 2018 -

My Auto Import Center responded

Thank you for taking the time to rate and review our dealership!

May 21, 2018

Exceptional customer service! Thank you so much for going above and beyond my expectations. It has been a pleasure working with George our sales Rep. Thank you to everyone for a More

by Very Happy Customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Fisher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Kaffenberger, George Muyskens, Kevin Sackett
May 21, 2018 -

My Auto Import Center responded

Thank you for giving us the opportunity to earn your business and for taking the time to share your experience with everyone!

May 21, 2018

Although the vehicle delivery was extented to nearly 3 times Although the vehicle delivery was extended to nearly 3 times what was originally quoted, the dealer sales person kept me updated and even offered to c More

by Guy L.
Friendliness
Recommend Dealer
Yes
Employees Worked With
Bill Fisher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Geesaman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roy Van Liere, Sales, Mike Geesaman, Sales Mgr, Roy Van Liere
May 21, 2018 -

My Auto Import Center responded

Thank you for taking the time to rate and review our dealership!

May 21, 2018

A #1 Service Center Mikala in Volkswagon Service does a fantastic job taking care of her customers. She deserves a big shout out! I always trust that she will take More

by Dawn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mickala VanDop
May 21, 2018 -

My Auto Import Center responded

Dawn thank you so much for giving Mickala the opportunity to earn your service business! She is one of the best in the business and we are luck to have her on our team!

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