My Auto Import Center

AC repair I visited out of the blue to have my AC fixed after suffering in 90 degree weather on a 7 hour road trip. Subaru service assessed my problem and order I visited out of the blue to have my AC fixed after suffering in 90 degree weather on a 7 hour road trip. Subaru service assessed my problem and ordered the parts to fix within a day and a half. They also worked within my tight schedule to finish the job in time for me to travel across state. More

Shadiest dealership I have ever dealt with DO NOT UNDER ANY CIRCUMSTANCES PURCHASE A VEHICLE FROM THIS CAR DEALERSHIP. I went to look at a 2012 Toyota 4Runner Limited and after test driving t DO NOT UNDER ANY CIRCUMSTANCES PURCHASE A VEHICLE FROM THIS CAR DEALERSHIP. I went to look at a 2012 Toyota 4Runner Limited and after test driving the vehicle I requested my salesman Dennis Vogel have the vehicles brakes inspected multiple times and continuously received a different answer to why they couldn't inspect the brakes up to and including there aren't any mechanics working today. Mind you I had already spoken with one mechanic that showed me how to use the 4 wheel drive and this was on a Saturday at roughly 11am. Dennis reassured me countless times that the dealership is a premier dealer and wouldn't have a car for sale on it's lot if it wasn't fully inspected and that there was absolutely nothing wrong with this vehicle. I decided to purchase the vehicle off of his misleading representation of the vehicle and the stellar reviews I had previously read regarding this car dealership. Upon buying my vehicle and getting home I find that there is a tail light out and the driver door lock actuator does not work (I must of missed these two issues no big deal), so I take it to my local Toyota dealership in Grand Blanc Michigan to have the door lock fixed and when I pick my vehicle up I am hit with a long list of issues with the vehicle. The brakes are at 3mil and need replaced immediately, the rotors are bad and need replaced, the cabin filter and air filter are both completely black and need replaced and the back up camera works only roughly 75% of the time. I fixed the air filters, and tail light and took the vehicle back in for an oil change only to find out that the skid plate covering the oil pan and oil filter was held in place by zip ties because all of the bolts had been broken off in the engine bay (whoops Toyotas mechanics must of missed this glaring issue with the vehicle). So I call Toyota of Muskegon and spoke to Dennis Vogel who put me through to Charlie Knapp who tells me basically there's nothing there going to do they don't see an issue with any of these products or the fact that my sales man told me it was thoroughly inspected. I informed Charlie he could either do the right thing or I would pursue alternatives to having this made right including civil court to which Charlie Knapp says "then why don't you just call our lawyers directly and don't call me again" so I gave him a few choice words and here I am. AGAIN I REPEAT DO NOT UNDER ANY CIRCUMSTANCES GIVE ANY BUSINESS TO THIS DEALERSHIP AS THEY TREAT THE CAR SALES AS A GRAVEL NO NAME LOT. Absolutely terrible customer service and relations and they do not stand behind there vehicles that are "inspected" by Certified Toyota Mechanics. Would like to add that John Gongalski the finance manager is a stand up guy and wasn't in the slightest bit shady. While Dennis Vogel seems like a nice enough guy he is certainly a grimy car salesman who misleads you into making a deal and then plays dumb and apologetic about it when something comes up. More

New Tacoma! Regan Taylor helped my boyfriend and I start a new lease on a 2018 Tacoma. He was very professional and knowledgeable on the trucks we were interested Regan Taylor helped my boyfriend and I start a new lease on a 2018 Tacoma. He was very professional and knowledgeable on the trucks we were interested in and spent the time to help guide us through the process of leasing and lease to own as this was our first time. I took a very long time deciding but Regan stayed with us till we were happy and off in our new Tacoma?. We were also helped by Alex Wiedenhoeft with financial advisement, he went above and beyond in finding us the best deal and finiacing available for new grads like ourselves. More

A pleasure to get an oil change Lap top available with free wi-fi. Pop with pretzels and pop-corn, TV. Comfortable seating. A pleasant experience with a heads up on service progre Lap top available with free wi-fi. Pop with pretzels and pop-corn, TV. Comfortable seating. A pleasant experience with a heads up on service progress, Very clean bathroom, and a nice showroom to browse. I actually enjoy getting an oil change there. More

Buying a new Outback Was Easier Than Expected After a lot of on-line research, it was a good experience to finally test drive a 2018 Outback and Austin G. offered that we could drive it home for a After a lot of on-line research, it was a good experience to finally test drive a 2018 Outback and Austin G. offered that we could drive it home for a few days (we didn't). Very competitive pricing and, since the Premium model and color that we wanted was not on the lot, they obtained it within one week from another dealer. Immaculately detailed for pick up. Austin is great! More

Prices/experience This was probably the last time we are using my auto. The prices and the experience I had last time were the final straw. We will be buying our next This was probably the last time we are using my auto. The prices and the experience I had last time were the final straw. We will be buying our next Subaru elsewhere. More

Helpful Rob was very helpful finding a reliable vehicle for me and my family. It's everything I wanted and more. The team at my auto imports was very nice and Rob was very helpful finding a reliable vehicle for me and my family. It's everything I wanted and more. The team at my auto imports was very nice and respectful. I would refer my auto imports to anyone. Thank you Rob More

Too long of a wait for service Even though we had a scheduled appointment, the wait for the work done far exceeded our expectations. The service personnel were friendly, but no reas Even though we had a scheduled appointment, the wait for the work done far exceeded our expectations. The service personnel were friendly, but no reason was given for the extended wait. More

Bought a used car Shadric Hawley was a pleasure to work with. He was knowledgeable , authentic and polite. I would feel very comfortable referring people to him. Isab Shadric Hawley was a pleasure to work with. He was knowledgeable , authentic and polite. I would feel very comfortable referring people to him. Isabel Blake-Evans More

Wonderful place to get your new car! I had such a wonderful experience here it is very clean, super helpful staff, and anwsered all of my questions. i had the pleasure of working with Joh I had such a wonderful experience here it is very clean, super helpful staff, and anwsered all of my questions. i had the pleasure of working with John Brimmer and Bekah Wehman and they helped me get into my new car before I had to get to work. they gave me a great deal on my new car and helped me find a loan that fits my needs. I highly recomend John for your sales person he was very friendly and super helpful. More