Murdock Chevrolet Inc
Woods Cross, UT
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If value you and your family's personal safety, DO NOT buy from this dealership. If I could give "negative stars," I absolutely would. I bought a used car from Murdock Chevrolet in 2022 and although it wa buy from this dealership. If I could give "negative stars," I absolutely would. I bought a used car from Murdock Chevrolet in 2022 and although it was absolutely my fault for purchasing a vehicle without seeing it in person, the saleswoman lied extensively about the vehicle I purchased. Of course, this is unfortunately to be expected with used car salespeople, but this is so bad, it's truly a safety concern. When the saleswoman said "everything works on the vehicle, it was a guys daily driver and he just needed something bigger," this was a complete lie. When I first purchased it, I spend hours and $100s of dollars replacing broken headlights, taillights, and even blinkers that didn't work. It also doesn't even have a proper emergency hand brake and I never would have purchased it if I saw it in person, which again, is my fault but you expect to be able to have some sort of trust of people when you spend $1000s on a used car. Unfortunately, since this dealership in Utah and I live in Colorado, I was not protected by the "Lemon Law" which I would have immediately would have returned the vehicle under that and got my money back or had the vehicle fixed if the dealership was in Colorado. The worst part is even I if I saw the vehicle in person, I would have not been able to identify the major safety issues. I recently had my mechanic take a deeper look into the engine bay and there was DUCT TAPE holding together multiple important parts in the engine. My mechanic said "I can't believe they sold this car to you like this. It's got to be the worse car I've ever seen sold by a dealership. You're lucky you didn't drive it much or else you could have been seriously injured with these components being held together by duct tape. I could see this coming from a "shady private person," but it's shocking you bought this from a dealership. I hope you didn't pay much for it." I would NOT RECCOMEND buying from this dealership as they clearly do not mind putting customers safety at risk at long as they make a sale. This is only the "tip of the iceberg" with this vehicle, and it would be a novel if I wrote everything that's wrong with it including extreme safety concerns with the engine (Parts missing, air intake/flow system held together by duct tape, clutch parts completely missing, emergency break completely broken, windshield cracked in multiple areas, windows don't work just to name a few, there are SO MANY more). I would be absolutely embarrassed to be an employee or owner of this dealership being okay with putting people's safety at risk just to make some money while being completely DISHONEST with customers. I truly hope this doesn't happen to anyone else as I was lucky enough to catch these things before something terrible happened to me or my family who obviously would ride with me. I'm not even comfortable doing that with this vehicle at this point until I can spend even more $1000s getting it safe to drive. It should go without saying that a dealership that's okay with selling a vehicle with multiple parts ducts taped in the engine (and all over the vehicle too) should probably not be utilized by anyone if you value you and your family's personal safety. I am truly in shock and how extensive the saleswoman lied and the absolute poor condition this vehicle is in. I'm more shocked when things work correctly on this car than when they don't which shows the extremely poor of shape it's in. I guess you can't trust anyone these days which unfortunately is my fault. Do yourself a favor and stay clear of this place to avoid a headache like I did and continue to go through with this vehicle purchased from Murdock Chevrolet. There are plenty of other reputable and honest dealerships that I would recommend before Murdock Chevrolet. More
Mark, at the Woodscross dealership, Murdock Chevrolet. He was great to work with no pressure and he answered all my questions. Truck was delivered sooner than I thought. He was great to work with no pressure and he answered all my questions. Truck was delivered sooner than I thought. More
This review is for the service department. I had a terrible experience with a problem on my Suburban. It was intermittent and the service department at Murdock seemed to have no interest in tr I had a terrible experience with a problem on my Suburban. It was intermittent and the service department at Murdock seemed to have no interest in troubleshooting it. Instead, they tried to gaslight me into believing that it is normal for car batteries to die if the car sits for two days. When I picked the car up, I had at least 5 fewer gallons of gas and my headlights no longer work (I suspect related to the battery issue). Frustrated that something that worked before my service appointment was no longer working, and suspecting that it was related to the minimal troubleshooting they did, I set up an additional appointment. Because the headlights not working is a "separate issue", they want an additional diagnosis fee. I found Mark Ith in particular condescending and less helpful than anyone I've ever interacted with. I came to Murdock because I expected them to have the best trained, most professional service staff. I returned when the issue wasn't resolved because I was promised that even though my issue was intermittent, they would continue to diagnose until they found the problem. What I found was a group motivated to get me to go away by any means necessary, including deception. The experience will keep me from going to Murdock for any future need, and has soured my perception of GM service at large. More
I recently had the unfortunate experience of purchasing a car from Murdock Chevrolet, and I must say it was an absolute nightmare from start to finish. The level of dishonesty and lack of integrity displayed car from Murdock Chevrolet, and I must say it was an absolute nightmare from start to finish. The level of dishonesty and lack of integrity displayed by this dealership is appalling, and I feel compelled to share my experience to spare others from falling into the same trap. From the initial interaction with the sales team, everything seemed promising. The salesperson was friendly and eager to make a deal, assuring me that the minor issues with the vehicle I was interested in would be promptly addressed before finalizing the sale. Regrettably, that turned out to be nothing more than a smokescreen to lure unsuspecting customers. Once the paperwork was signed, and I took possession of the car, the nightmare truly began. Contrary to their promises, the supposed repairs were either poorly done or not addressed at all. It became evident that the dealership had sold me a vehicle with pre-existing problems, all concealed behind a thin veil of false assurances. When I contacted the dealership to address the issues and request the promised fixes, their response was both dismissive and unhelpful. They conveniently shifted blame, citing vague policies and claiming that the problems were now my responsibility. It was disheartening to witness such a blatant disregard for customer satisfaction and accountability. Moreover, attempts to escalate the matter to higher management were met with indifference and a lack of professionalism. It's clear that customer satisfaction is not a priority for Murdock Chevrolet, and they have no qualms about leaving their customers stuck with a defective vehicle. I strongly advise anyone considering purchasing a car from this dealership to proceed with extreme caution. The lack of honesty and integrity displayed by Murdock Chevrolet is not only disappointing but also unacceptable. Save yourself the stress and frustration – look elsewhere for a dealership that values its customers and stands by its commitments. I took my car in on 2 separate occasions and said since there are no lights on the dash warranty would not cover it. the first time i took it in they could not find anything. when the funny thing is that the sales man knew there was something wrong. (i addressed it after the test drive) then a few weeks went by and they found something and wanted to charge me over 1000$ and i refused to pay so i left. The did ask if i wanted to do a "we owe" and i declined because they kept reassuring me that warranty would cover it. salesman: Tegan Ludlow Also service manager walked right past me knowing i needed help. He was very dismissive and did not care to help. I will never purchase a vehicle from here ever again!!! More