Mungenast Alton Toyota

Julie is a wonderful employee. She's professional, friendly, knowledgable and helpful. I rented a Rav 4 and Julie made sure everything was handled properly and that I had all the information about th friendly, knowledgable and helpful. I rented a Rav 4 and Julie made sure everything was handled properly and that I had all the information about the vehicle that I needed. She really made the experience a pleasant one. Alton Toyota is very fortunate to have her on staff. I have been a customer of Alton Toyota for many years and this was the first time I used the rental department so I was very pleased with the service. More

We went in to look at a used Jeep Cherokee and would have probably walked if it wasn't for Doug. He was awesome to work with. He wasn't pushy like some sales men. He seemed to really know his stuff and wa probably walked if it wasn't for Doug. He was awesome to work with. He wasn't pushy like some sales men. He seemed to really know his stuff and was a pleasure to work with and just to talk with. The sales manager was a different story. If we would have had to work directly with him, we would have definatly been walking. The trade in value on our current car of $100 was a slap in the face. He should have just told us that they would not be able to accept the trade in. Also the price on the internet of the Jeep we was looking at had already been dropped $1000, but this was not made apparent to us until we was talking to Doug and he informed us. Because of this we felt like we didn't get a deal because the sales manager wouldn't budge on the price. None of this reflects on Doug though. We would definately go back and buy another car from Doug, and if I know of anyone looking for a used car, I will give them his card and send them his way. More

Great experience. I had one day to "close the deal" and Tim and Trudy took great care of me. I would definitely refer friends to Mungenast for help. deal" and Tim and Trudy took great care of me. I would definitely refer friends to Mungenast for help. More

The entire dealership experience is radically different than any other experience I had had with dealerships in the past 45 years. The service department went above and beyond when I wanted to have my win than any other experience I had had with dealerships in the past 45 years. The service department went above and beyond when I wanted to have my windows tinted. I was contacted by the manager of the company that installs the window film. I was given a top-of-the line Avalon to drive while my installation took place at no charge. When I returned to pick up my car (it was washed--standard policy after service), the service manager came over to talk to my husband and me about the care of the film and asked if we had any questions. He also told us about a barbeque that the dealership was hosting (it used to be downtown in St. Louis, MO)and invited us to attend. This dealership is unbelievable!!! More

Cory stayed after work one evening to talk to us about a van and was great to deal with over the phone. We drove over 2 hours on a Saturday to buy a van and our experience was great, they staff was very pa van and was great to deal with over the phone. We drove over 2 hours on a Saturday to buy a van and our experience was great, they staff was very patient to finish the deal even after closing time on a beautiful Saturday. Thanks! More

This is the 6th car we have purchased at Alton Toyoya in the past 20 years. From Sales to service to the Fiance dept. these are all top rated people to deal with. All very friendly and always willing to go the past 20 years. From Sales to service to the Fiance dept. these are all top rated people to deal with. All very friendly and always willing to go out of their way to make sure you are satisfied and well taken care of . More

My wife and I were very pleased with the service we received. Eric was knowledgable about the car we bought, and Dan helped us to find a package that was right for us. Rick was very friendly. He stoppe received. Eric was knowledgable about the car we bought, and Dan helped us to find a package that was right for us. Rick was very friendly. He stopped by frequently to confirm that we were doing alright. Kyle greeted us as soon as we got in the door, and Micah was very informative. More

Doug was awesome to work with our schedule was very busy on the day we purchased the SUV, but this never once bothered Doug, in 2009 we purchase a car from another dealer in Alton and we had a horrible expe on the day we purchased the SUV, but this never once bothered Doug, in 2009 we purchase a car from another dealer in Alton and we had a horrible experience, and we expected some of the same things to happen, and we were pleasantly suprised that on Friday 5/6/11, when we came into the store Mike had called to ask questions regarding the car and when we arrived, the dealer, Doug was ready to show us the car and ready for us to test drive it, he was aware of all the options that the car had and was very knowledgable about the make and model, he was very friendly and professional,we had to run to take my daugher to work and he called us to let us know that the car was ours if we wanted it. We returned to the office at a time that was convient for us due to our schedule, again we were welcomed into the building and the experience that we had at the shop was wonderful, when we pulled up to the lot, the SUV was shiny and ready for us to drive it off the lot right there and then, we did not have to wait for the tank to be filled up or nothing, they were already working on the key code for the door and due to our time constrants we had to return to the office on Monday, which worked for our schedules, but we left knowing that when Mike brought the car up on Monday, everyone was ready to give the key code, they were ready on Friday, but we had to go, when Mike came back on Monday Doug again was very welcoming and invited Mike into the store like he was family. We will buy again from your shop and we will recommend Doug to all our friends and family More