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Muller's Woodfield Acura
Hoffman Estates, IL
1,919 Reviews
Muller's Woodfield Acura has been serving the Chicagoland area since 1986. Based in Hoffman Estates, IL through two locations (at 1149 W. Golf Rd for New Acura Sales, Service, and Parts, and at 1099 W. Higgins Rd for Certified Pre-Owned Acura Sales and Used Car Sales), Muller's Woodfield Acura is your premier retailer and service center for both new and Certified Pre-Owned Acura vehicles. Our experienced and dedicated sales experts, along with our outstanding certified service technicians, are all here to make your vehicle selection and service experience easy, economical, and enjoyable. Please utilize our various online resources while allowing our excellent network of personnel to assist you in selecting your ideal car, truck or SUV today. We look forward to the privilege of earning your business for years to come!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 1,919 reviews
November 26, 2022
I was close to a deal on a used MDX with Kevin. I am from out of state and questioned a charge for licensing in IL as I could transfer my WI plates. I then asked about seeing the title on the car I am from out of state and questioned a charge for licensing in IL as I could transfer my WI plates. I then asked about seeing the title on the car I was purchasing I wanted to review. That's when the trouble started Kevin seemed hesitant on that topic when I called by phone. He was suppose to contact me but didn't so I emailed, still didn't hear anything. Then a gal from their follow-up dept was kind enough to contact me and then finally a call from Kevin who didn't mention the title issue but told me the numbers weren't right when a week earlier we were with approximately $350.00 of a sale. Everything I know and have had experience with tells me I should be able to see the title on a car before trading to make sure it is accurate and the dealer owns that car yet Kevin called the deal off and said it was money. I suspect the dealership did not have the MDX titled in their name. All too illusive for me especially when trading from out of state. More
by jones.debarahk
November 26, 2022
Very nice buying experience. Lance stayed 3 hours after his shift, wouldn’t have known if I didn’t ask - seemed pleased to help. Lance stayed 3 hours after his shift, wouldn’t have known if I didn’t ask - seemed pleased to help. More
by Svgoley
November 22, 2022
Lance is the guy you want to be with! He makes sure all of your needs are met and genuinely wants you to have the smoothest experience during your car buying journey. The best salesman yo He makes sure all of your needs are met and genuinely wants you to have the smoothest experience during your car buying journey. The best salesman you could ask for! I highly recommend Lance and Muller's to everyone! I love my new ride! More
by Aliya
November 16, 2022
Lance was great. We have been with Mullers for years, A#1. Would highly recommend Lance and Mullers to everyone. We have been with Mullers for years, A#1. Would highly recommend Lance and Mullers to everyone. More
by uttenweiler23
Employees Worked With
November 16, 2022
Amazing service! Couldn’t have asked for a better salesman. No bull, just to the point! 10/10 Couldn’t have asked for a better salesman. No bull, just to the point! 10/10 More
by Carlospnlz4
Employees Worked With
November 14, 2022
Lance is a no pressure salesman. He’s very kind and personable. He shows a genuine interest in his customers. The car buying processes was a positive one thanks to Lance. He’s very kind and personable. He shows a genuine interest in his customers. The car buying processes was a positive one thanks to Lance. More
by Melissa
Employees Worked With
November 09, 2022
This 2023 MDX is the fourth I've purchased from Muller. The last three have been from Lance Dailey. I have nothing negative to say regarding the dealings I've had with Muller. Muller is NOT a high press The last three have been from Lance Dailey. I have nothing negative to say regarding the dealings I've had with Muller. Muller is NOT a high pressure dealership. Lance gets all gold stars when it comes to product knowledge. I've purchased quite a few cars during my 71 years on this planet. I keep coming back to Muller and Lance for a good reason. I I know I will be treated fairly without having to deal with a "CLOSER". I have recommended Lance to some close friends of mine. They also have been treated well. I will also recommend the Service Department at Muller. Anyone in the market for an Acura should, by all means contact Lance. You will not be disappointed. More
by bubisjim
November 01, 2022
Lance is one of the best car salesmen that I have bought a car from in the last 2 decades. He showed us all the features of the car right the first time I met him at the dealership. I went on test drives se a car from in the last 2 decades. He showed us all the features of the car right the first time I met him at the dealership. I went on test drives several times in different cars with him over a period of more than 6 months! He is very patient, and understanding of the customer's needs. I will recommend my friends to him, and will most likely buy a car from him in not too distant a future! More
by PK
Employees Worked With
October 28, 2022
I had called this dealer about getting my struts replaced. The service department wasn't able to answer my call initially, but Chris Anderson returned my call and we agreed on parts and labor to get replaced. The service department wasn't able to answer my call initially, but Chris Anderson returned my call and we agreed on parts and labor to get the job done. I arrive at my appointment time, and when I went to check in, a lady (didn't catch her name) was trying to find my information while fumbling through this ultra thick binder. She eventually asked me if my parts were in. I was dumbfounded that she even asked me that when Chris Anderson called me the previous day to confirm my appointment. I informed the lady, "There were 2 Duralast strut assembly kits from Autozone that were coming in because the Acura strut was on backorder indefinitely. (The Duralast struts aren't very good from what I've experienced now, but I wasn't presented with much of a choice). Then the lady grumbled, "Let me guess, Chris Anderson." The job was finished in 2 hours. I squared up with the bill and started walking to my car when I noticed that the mechanic left my headlights on after he pulled my car around. Although the car started fine to get me out of the shop, it would not start for me 5 minutes later when I was a couple of miles down the road. I did call the dealership back and requested them to come out to give me a jump, because it was working fine before they did their battery load test earlier. I do give the dealership credit for that. My car has subsequently been starting fine again. A day after my service appointment, I get a call from Chris Anderson to follow up on things. I asked him if he could call me back since I was getting ready for a physical therapy appointment, but he refused and insisted that he needed to get it out of the way now; that he was just calling to check how everything was. I mentioned that the struts were a little noisy and didn't ride very well, but I mentioned that I wasn't sure if they needed some time to get broken in. Chris stated that I should call them (the dealer) in a couple of days if the issue persisted. Then I'm all confused because I thought that he was part of the Acura dealership. According to the lady, he's a "dispatcher," whatever that means in the context of a car dealership. The other thing that I wasn't happy about was the alignment that was done. According to the printout that I received, I had one particular wheel that was 1.9 degrees off far exceeding that of the other tires and over the 1.5 degree safety threshold. They only got the alignment to 1.4 degrees on that particular side which is just barely inside the safety parameter. If one particular wheel was off that much in the first place, I would think that the potential for it to go off course further and even farther out in the not so distant future. I'm disappointed that Acua stopped giving Honda their somewhat equivalent part numbers, but I'm even more disappointed that the quality of service at this Acura dealership is nowhere close to the Honda dealership near me. I drove an hour (~ 60 miles) for this experience... More
by Love2pedal29
Employees Worked With
October 13, 2022
Had a great experience, Lance was so knowledgeable about the MDX and he was very detailed in showing us all the great features that the car had to offer. the MDX and he was very detailed in showing us all the great features that the car had to offer. More
by yquino3
Employees Worked With
