Muller's Woodfield Acura

Sebastian is the Man Great customer service. Sebastian is very knowledgable and professional individual. He was very patient with me. I would recommend his services to any Great customer service. Sebastian is very knowledgable and professional individual. He was very patient with me. I would recommend his services to anybody looking for Acura vehicle. Thumbs Up. More

Sebastian is the best at Woodfield Acura! I've been purchasing Acura cars from this dealership since 2005. I have always been welcomed each and every time I have been there. My sales associa I've been purchasing Acura cars from this dealership since 2005. I have always been welcomed each and every time I have been there. My sales associate Sebastian always does what he can to get me in the vehicle I want. This last purchase he went out of his way to personally locate and pick up the vehicle I was looking for. How could you ask for a more dedicated employee that does that for his customers. I wouldn't go anywhere else to purchase an Acura! More

Great Experience! Seth, our salesman, was great from the moment we walked in the door till he shook my hand and handed over my new car keys! Great experience from start Seth, our salesman, was great from the moment we walked in the door till he shook my hand and handed over my new car keys! Great experience from start to finish. Myles, the finance director also made the process as smooth as can be. And of course I love my new Acura! More

No hassle, friendly and smooth sale Sebastian was prompt, thorough, direct and friendly in his communication. When I expressed a desire to communicate initially only via email he provid Sebastian was prompt, thorough, direct and friendly in his communication. When I expressed a desire to communicate initially only via email he provided the information quickly and completely. Once at the dealership he had the three vehicles ready to test drive even though we provided very little notice we were coming. We never felt pressure to purchase but were compelled to do so because of Sebastian's knowledge of the vehicles , friendly demeanor, and willingness to negotiate. The finance terms and closing experience in general was also very positive. Sebastian took ample time at the delivery to explain all the features to us. More

Fantastic Experience! We had a fantastic experience with Jeremie Martinez with an Acura ILX. He was so knowledgeable, accessible and provided an outstanding experience. Eve We had a fantastic experience with Jeremie Martinez with an Acura ILX. He was so knowledgeable, accessible and provided an outstanding experience. Everyone in the dealership was very attentive and personable. I would highly recommend Muller's Woodfield Acura. More

Look no further....this is where you need to go! Sebastian was so personable right from the get-go. Very professional and knowledgeable. We had a horrible experience at another car dealership, and Se Sebastian was so personable right from the get-go. Very professional and knowledgeable. We had a horrible experience at another car dealership, and Sebastian and the rest of the crew at Muller's blew them about of the water completely! We HIGHLY recommend going to Muller's! Thanks guys! More

Great Job by Sebastian and Muller's Sebastian provided great customer service in our car purchase. He was very easy to work with and kept on top of our needs all along the way. I highl Sebastian provided great customer service in our car purchase. He was very easy to work with and kept on top of our needs all along the way. I highly recommend Muller's and Sebastian. More

The Place for a New Car! We bought new Acura MDX in June of this year and we were very satisfied from the costumer service! And here we go again with another MDX on the road! We bought new Acura MDX in June of this year and we were very satisfied from the costumer service! And here we go again with another MDX on the road! Dane Lyons provided excellent service and answer all questions that we had for our new vehicle! More

Giving a chance. There was some confusion regarding e-mail correspondence and final cost. Hopefully we can resolve it and finalize our contract. We are waiting for a There was some confusion regarding e-mail correspondence and final cost. Hopefully we can resolve it and finalize our contract. We are waiting for a reply from the dealer. More

Guess What, Mueller Acura? I AM Disappointed! Good facilities, but the sales force is marginally sketchy. Was treated like a number by Jeremie Martinez as he played the classic "mysterious manag Good facilities, but the sales force is marginally sketchy. Was treated like a number by Jeremie Martinez as he played the classic "mysterious manager" game to pull a price out of nowhere. Shorted me $500 on my trade-in and claimed that the price couldn't be lower. Isaac from Internet Sales texted me on the last week of October. He promised to beat any price, even the generous offer that Acura of Libertyville gave me. Um, no. Acura of Libertyville treated me with far more respect and openness than Mueller did. I'd rather go 30 minutes out of my way to a place that knows what customer service is supposed to be like than 5 minutes away to be treated like a sales statistic. I should add that neither Jeremie nor Isaac were willing to take constructive criticism. The only reason this place gets two stars is because 1) they do have nice facilities and 2) at least they didn't pull an attempted bait & switch like Arlington Acura did when I wanted a blue TLX, V6 with Tech package & SH-AWD. Arlington Acura claimed that all blue TLX's were early batches with bad transmissions. By the way, I emailed Isaac to offer him positive feedback on a rating site of his choice as a consolation prize. He didn't bother to respond. So, Isaac, you get a half-hearted "go here if you want slick salesmen with good facilities review." More