Muller's Woodfield Acura

Muller's Woodfield Acura responded

Kuy, thank you for sharing your concerns. Regarding the tires, the ZDX Type S was sold with the factory performance tires that were original equipment on the vehicle. These tires were not installed or substituted by our dealership, and the vehicle was advertised and sold with them. While we understand your concern about the suitability of summer performance tires for winter driving, replacing the vehicle’s factory-equipped tires with all-season tires after the sale is not something the dealership can assume responsibility for. Regarding the Acura Smart Key Card, these vehicles were acquired directly from Acura Corporate without the Smart Key Cards. Your vehicle was delivered with two keys as per Acura Certification Requirements. We also understand your concern regarding the 50% charging limit. That is a vehicle setting rather than a limitation placed on the vehicle by the dealership, and we are happy to assist with reviewing the vehicle settings and providing guidance where appropriate. We recognize that these concerns are frustrating, particularly given the distance you traveled to purchase the vehicle. However, based on the circumstances surrounding the tires and the equipment supplied with the vehicle, we are unable to cover the cost of replacing the factory performance tires. Thank you again for your business and for giving us the opportunity to clarify these concerns. Muller's Woodfield Acura

qshin1 responded

Thank you for your response. However, your position completely abdicates the core responsibilities of an Acura Certified Pre-Owned (CPO) dealership regarding safety disclosures, component completeness, and pre-delivery quality control. I am rejecting your refusal to cover these costs based on the following non-negotiable points: Safety Negligence & Delivery Condition: While you note that the summer performance tires were original factory equipment, you completely omitted the fact that the vehicle was handed over to me with these tires dangerously under-inflated. Handing over an heavy electric vehicle with under-inflated performance tires is a severe violation of basic Pre-Delivery Inspection (PDI) safety protocols. Furthermore, selling a vehicle with a tire compound completely hazardous for the region it is being delivered to, without any prior written disclosure, is a failure of transparency.Missing OEM Components: Sourcing vehicles directly from Acura Corporate without standard factory equipment is a logistical issue between your dealership and the manufacturer. The Acura Smart Key Card is standard, advertised factory-included luxury equipment for the Type S trim. Delivering a premium CPO vehicle with missing primary access components without a signed, prior disclosure is a failure to deliver the complete product I purchased. Improper PDI on Charging Parameters: Dismissing a 50% battery charge limit restriction as a "user setting" highlights a severe lack of vehicle preparation. A proper dealership delivery inspection should ensure an electric vehicle is set to standard, functional factory delivery parameters—not delivered restricted to half its capability, especially when you knew I had a long-distance drive ahead of me. Because these safety hazards and missing components were hidden from me completely without my prior knowledge or consent, I will not absorb the cost of your lack of disclosure and preparation.I am giving your management team one final opportunity to resolve this locally by providing a direct reimbursement to cover the true market replacement costs ($1,550 for the procurement and mounting of safe 22-inch all-season premium tires, and $550 for a factory-ordered, programmed replacement Acura Smart Key Card). If you choose to stand by this refusal, I will immediately forward this correspondence along with my formal documentation to Acura Corporate Executive Client Relations to challenge the validity of this vehicle's CPO certification status. I will also submit formal complaints to the Better Business Bureau (BBB) and publish verified accounts of this safety oversight on other places to ensure other consumers are fully aware of your business practices.I expect your final decision regarding this settlement as soon as possible.

Muller's Woodfield Acura responded

Thank you for your continued trust in Muller's Woodfield Acura. We appreciate your kind words about our team and the service you received.

Muller's Woodfield Acura responded

Thank you for sharing your experience with our team at Muller's Woodfield Acura. We appreciate you driving in from Indy and are glad the car was ready for your trip. If you have any concerns, please contact us directly.

Muller's Woodfield Acura responded

Thank you for recognizing our team's assistance with the brake recall process. We appreciate your feedback at Muller's Woodfield Acura.