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Mtn. View Ford

Chattanooga, TN

Overview
Employees
Reviews
4.9
2,145 Reviews
Our job at Mtn. View Ford Lincoln doesn't stop when you drive away behind the wheel of a new Ford, Certified Ford or used car. In fact it's just getting started. As a family-owned dealership, we're committed to helping you enjoy an extraordinary ownership experience. We certainly don't expect you to believe that just because we tell you that's our mission, but our industry awards suggest that, here in Southeastern Tennessee, we're getting the mission accomplished.
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301 E 20th St

Chattanooga, TN

37408

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Showing 2,145 reviews

September 06, 2024

Top notch service and a smooth, hassle free buying experience. I would absolutely recommend them, and Chris in particular. Excellent experience all around. More

by wtmckenzie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Yancey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rodney
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September 05, 2024

Was treated more of a joke than a customer. Wouldn't recommend them. I will be informing my friends and family ,co-workers on how I was treated for sure. More

by Duck
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Brandon Mathis
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 06, 2024 -

Mtn. View Ford responded

Michael, your objective of a specific monthly payment with a small down payment wasn’t possible and I saw where we told you that several times. We gave a sincere invitation to come in and work out the details in person to no avail. The vehicle you were initially interested in sold quickly which is, of course, typical with less expensive used cars. I’m not sure where your reference to being treated like a joke came from. The sales person you were working with is one of the most professional and customer centric that we’ve had on staff for years. I wish we’d been able to work things out and we’re here for you if you changed your mind and want to work a car deal.

Sep 06, 2024 -

Duck responded

My experience was obviously different than what you've explained. And thats fine as well. I appreciate your response but agree to disagree. Hard to tell someone that the way they feel is incorrect.

Sep 06, 2024 -

Mtn. View Ford responded

Our reputation is important to us, but also how our customers leave "feeling" is also just as important. If you haven't already bought, why not give it a try? Brandon is the hardest working General Sales Manager I've ever worked with and Justin Lugo is the best customer advocating sales person I've ever seen. Please give us a chance to have you leave happy. Don Erwin Senior Client Relationship Manager

September 05, 2024

John was great absolutely great experience cannot recommend him or mntview ford the whole sales team worked to get us exactly what we wanted! More

by ck603
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Greene
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Rose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rodney
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September 03, 2024

I appreciate the help of my salesman and the help of the dealership. Lawton did a great job helping me out with both of the Escapes that I bought thanks alot More

by A Wison
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lawton Willingham
5.0
This rating includes all reviews, with more weight given to recent reviews.
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September 02, 2024

John Green was great, kept up with all details and is very trustworthy, thank you John for the great buying experience. More

by Plumber
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Greene
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Centers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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August 29, 2024

I was very pleased with the service that I received. John and Joseph were very helpful in me making my decision to purchase the escape. I would definitely recommend this dealership to anyone looking t More

by lisaperkins40
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Goodwin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Centers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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August 26, 2024

Ford dealership was fair with pricing and really helped me out. My salesman Zach really took care of me and what i needed. More

by calebjarrett
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zach Peluso
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August 25, 2024

It was a good experience, they made possible for me to get the vehicle of my choice with a price and payment I could afford! More

by franmol
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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August 22, 2024

Came up from eufaula, alabama. loved the color and wanted to see in person. Staff was very nice and helpful. Can't wait to get title and final paperwork to get my personal tag on More

by earlfuhrmans
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jason Rose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Savannah Hale
5.0
This rating includes all reviews, with more weight given to recent reviews.
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August 22, 2024

very friendly and willing to work through any issues. This is my second dealings with them and willing to come back next time. More

by americover
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Greene
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Akins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamie Parks
5.0
This rating includes all reviews, with more weight given to recent reviews.
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