Mountaineer Honda - Service Center

Very professional, courteous, and waiting room was very clean. Service work was done in a timely manner. clean. Service work was done in a timely manner. More

Very courteous and service was timely. Jason Albright was very professional and went over the details of the service. Provided me a status of my vehicle. Jason Albright was very professional and went over the details of the service. Provided me a status of my vehicle. More

Always great service. Great dealership. Good people. Enjoy going to my local dealer. Thank you! Great dealership. Good people. Enjoy going to my local dealer. Thank you! More

Mountaineer Honda did a good job with my inspection, and Jason Albright was very professional. Jason Albright was very professional. More

. The staff were professional and courteous. They performed a complete and comprehensive courtesy inspection of my vehicle informing me what needed to be corrected. Overall it was an excellent experi performed a complete and comprehensive courtesy inspection of my vehicle informing me what needed to be corrected. Overall it was an excellent experience. More

opening up and getting in at 8 am was great. got me in and got me out. got me in and got me out. More

Not a great experience. I took my vehicle in for an oil change, tire rotation, and to repair the driver door lock which no longer worked with the key fob. An hour after dr I took my vehicle in for an oil change, tire rotation, and to repair the driver door lock which no longer worked with the key fob. An hour after dropping it off, they called and told me it was ready. I asked about the problem with the door not locking. The service advisor said that everything was working properly. I told him to check again. Approximately five hours later they called back and said it was the actuator. They ordered an actuator which took another day. When they went to install the actuator, they said the problem was actually the wiring harness. It took another two days to order and install the harness. I was told parts and labor would cost around $400.00 for the harness. The cost was actually over $500.00. They also charged me an additional $24.00 in "shop fees." That makes no sense because all they did was an oil change, tire rotation, and wiring harness. How does that add up when they already charged me a separate cost for parts. We drove the vehicle home after five days and noticed a very bad vibration. We turned around and took it back and they said we needed the tires balanced. Why didn't they tell us that when they rotated the tires? We took it back Friday afternoon and it wasn't completed until Monday at 5pm. All we had done was a tire balance. So, not a great experience. Plus, it seems like that dealer always over-charges for labor costs based on past experiences. More

Everyone is always so nice and helpful. My husband and always buy vehicles from here My husband and always buy vehicles from here More

Great experience! My car and I are ready for winter and Jillian Manning is the BEST!!! My car and I are ready for winter and Jillian Manning is the BEST!!! More

I am very pleased with my dealings with mountaineer honda and will continue to do my business with them again honda and will continue to do my business with them again More