Back

Mountaineer Honda - Service Center

Bridgeport, WV

4.8
321 Reviews

321 Reviews of Mountaineer Honda - Service Center

Sort by
January 17, 2025

Your staff was very helpful and friendly. Sales staff were good and did their best to get us into a new vehicle, but I told them I was looking for a 10-15 with low mileage. As your staff sai More

by holbrookkenny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Callaway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2025 -

Mountaineer Honda responded

Thank you so much, Kenny, for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Mountaineer Honda to be a positive one. Please don't hesitate to reach out if you need anything else. Joe Urse Service Manager 304-842-5600 ext 5118 jurse@mountaineerhonda.com

January 17, 2025

The service department is clean, organized and efficient. Jillian is knowledgeable and friendly. She thoroughly explained the process and answered all my questions. She's a pleasure to interact with. More

by sadavis3537
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jillian Manning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2025 -

Mountaineer Honda responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Jillian and our team, and we look forward to working with you again. Joe Urse Service Manager 304-842-5600 ext 5118 jurse@mountaineerhonda.com

January 17, 2025

I sat there with my two daughters under 3 years old for 4 hours while you changed the oil, did an inspection and a door diagnostic. The amount of time you wasted was asinine. I will not be coming back. More

by KLCLK12799
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jason Albright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2025 -

Mountaineer Honda responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Joe Urse Service Manager 304-842-5600 ext 5118 jurse@mountaineerhonda.com

January 16, 2025

All of the staff are knowledgeable and super helpful to all of the customers, thanks! More

by erika_rachelle07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Albright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2025 -

Mountaineer Honda responded

Erika, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Joe Urse Service Manager 304-842-5600 ext 5118 jurse@mountaineerhonda.com

January 16, 2025

This is my first dealings with Mountaineer Honda. I bought my car from Urse Honda 17 years ago. The people have always been efficient and nice to work. The employee who I had this time was super. More

by kwilli4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Callaway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2025 -

Mountaineer Honda responded

Thank you so much for your excellent review! We are so glad that Jordan and our team had the opportunity to work with you, and we are thrilled that you found your experience with us here at Mountaineer Honda to be a positive one. Please don't hesitate to reach out if you need anything else. Joe Urse Service Manager 304-842-5600 ext 5118 jurse@mountaineerhonda.com

January 13, 2025

Making the appointment was very easy. Checking in with Jason Albright was convenient and quick. He answered all my questions and the oil change and tire rotation were done in a timely More

by ccritch608
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Albright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2025 -

Mountaineer Honda responded

Thanks for sharing your thoughts about your experience with Mountaineer Honda. We appreciate your business and hope to see you again soon! Joe Urse Service Manager 304-842-5600 ext 5118 jurse@mountaineerhonda.com

January 10, 2025

All the employs in which I had contact with were very courteous and professional. They were well trained. More

by jpshriver43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jillian Manning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Sprouse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2025 -

Mountaineer Honda responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Joe Urse Service Manager 304-842-5600 ext 5118 jurse@mountaineerhonda.com

January 09, 2025

I went into the express lane for an oil change and was well taken care of. They pointed out other things I might want to take care of another time while not being pushy about it. I've been going to anothe More

by rictolew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Callaway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2025 -

Mountaineer Honda responded

Thank you! Jordan and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mountaineer Honda. Joe Urse Service Manager 304-842-5600 ext 5118 jurse@mountaineerhonda.com

January 09, 2025

Jordan was very helpful and nice to deal with. Jillian is always nice and have dealt with prior as it is nice that she recognizes returning customers. I will definitely be back, Thanks for the More

by r662w
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Callaway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Manning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 09, 2025 -

Mountaineer Honda responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Jordan and Jillian here at Mountaineer Honda. Joe Urse Service Manager 304-842-5600 ext 5118 jurse@mountaineerhonda.com

January 09, 2025

They were helpful, timely, and the work was completed under the given estimate. I was pleased. More

by tmpoling
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jillian Manning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2025 -

Mountaineer Honda responded

Thank you for taking the time to share your thoughts on working with Jillian and our team. We're glad to hear we delivered such a great experience! Joe Urse Service Manager 304-842-5600 ext 5118 jurse@mountaineerhonda.com

...
5
...