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Mountain States Toyota
Denver, CO
2,010 Reviews
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May 20, 2026
I spent several weeks negotiating a lease on a 2026 Toyota Sequoia Limited with Mountain States Toyota. The salesperson and finance manager (James Longsdorf) did solid work getting me competitive numbe Toyota Sequoia Limited with Mountain States Toyota. The salesperson and finance manager (James Longsdorf) did solid work getting me competitive numbers through Bellco Credit Union, beating Toyota Financial on both rate and residual. The deal itself was fair. Where it fell apart was the signing process. I requested to complete paperwork digitally — which is fully legal under Colorado's UETA and the federal E-SIGN Act, and which I have done previously on a vehicle purchase in Colorado. The dealership refused, insisting I come in person for what they estimated would be 45 minutes. When I asked what specifically required an in-person signature, they couldn't name a single document. When I declined their optional extended warranty products — on a new leased vehicle already fully covered by Toyota's factory warranty — they told me they were "required by Toyota" to go through the pitch. Toyota confirmed no such requirement exists. When I continued to decline the in-person requirement, the finance manager refunded my deposits and wished me luck elsewhere, walking away from a fully approved, signed deal over a DocuSign request. The finance office at Mountain States Toyota is structured to pressure customers into optional products. When that pressure didn't work remotely, they chose to lose the deal entirely rather than close it cleanly. Shop here if you want, but go in knowing exactly what the back office is designed to do — and that declining it may cost you the deal. More
by Macharle
Employees Worked With
James Longsdorf
May 06, 2026
Fair prices. Mostly reliable. Mostly honest. They sold me a truck with a topper, and they needed to re wrap the topper to cover the original owner’s logo. They Mostly reliable. Mostly honest. They sold me a truck with a topper, and they needed to re wrap the topper to cover the original owner’s logo. They did it as part of the deal, but did not mention they would not address the top of the vehicle. They said it was “baked on, and difficult to remove” so they just left it. My truck looks good! (Mostly) and they did re wrap the topper (mostly) and they were honest! (After the fact) pretty neat, huh? More
by Big ‘Yota
Employees Worked With
Joe Solis
April 29, 2026
Very pleasant & professional sales and management teams; very knowledgeable about the vehicles. Confident in their ability to follow-through with my customer service expectations. very knowledgeable about the vehicles. Confident in their ability to follow-through with my customer service expectations. More
by vanhaul
Employees Worked With
Austin Knoebel
April 29, 2026
Need a car, see Dylan! No pressure, very informative, we became friends. Service? ask for Daryl, he will make repairs correctly! No pressure, very informative, we became friends. Service? ask for Daryl, he will make repairs correctly! More
by Lvtocamp2
Employees Worked With
Dylan Batch, Daryl Forte
April 21, 2026
Mike Fair at Mountain State Toyota made my first car buying experience a smooth one. I got all my questions answered and everyone was super helpful. buying experience a smooth one. I got all my questions answered and everyone was super helpful. More
by Aide
Employees Worked With
Mike Fairs
April 16, 2026
Outstanding experience overall. My new car purchase experience exceeded expectations. Luis Rojo was excellent --- professional, patient, and knowledgeable. My new car purchase experience exceeded expectations. Luis Rojo was excellent --- professional, patient, and knowledgeable. More
by GHighlander
Employees Worked With
Luis Rojo
March 31, 2026
I had been shopping for a new or newer vehicle for some time. I finally decided on a Toyota and decided to go to mountain States Toyota in Denver. I met Dylan Batch as my sales associate. He was helpful, f time. I finally decided on a Toyota and decided to go to mountain States Toyota in Denver. I met Dylan Batch as my sales associate. He was helpful, friendly, and had many good pointers. He kept in contact after I ordered my car, and stayed with us through the whole process. Once he was very attentive even after the sale. He even got the dealership to ceramic coat my new car from the factory to make the paint more vibrant and protected. My experience with mountain States Toyota was very favorable and I have already recommended them to a couple of my friends. More
by Fanselow
Employees Worked With
Dylan Batch
