Motorworld Honda

In walking into the dealership, I was greeted with a friendly smile, and treated as a paying customer even though I had not even begun to talk about my wishes. I came in knowing eexactly what I was look friendly smile, and treated as a paying customer even though I had not even begun to talk about my wishes. I came in knowing eexactly what I was looking for. The salesperson I interacted with took my information and searched to see what was available on site. The sales person did not pressure me for the sale, or try to push other amenities onto the deal. I got a great price and had a great experience. More

Nothing much to report. It was a very positive experience;much easier than expected. The entire process took less than 2 hours start to finish, and I drove the car home at that time. I would hig experience;much easier than expected. The entire process took less than 2 hours start to finish, and I drove the car home at that time. I would highly recommend both the vehicle and the dealership in this case. More

Customer Service is inverserly proportional to price. If you think you got a good bargain price, PLEASE do not expect good Customer Service as well. They are caring only if they can make good Profit in your you think you got a good bargain price, PLEASE do not expect good Customer Service as well. They are caring only if they can make good Profit in your sales. This is really frustrating experience. I could have got better deal and customer service if i would have gone to some other dealer. Sent an email to Management Team and it is more than 10 days yet to receive any feedback on this from them. I also got a review call from Honda Customer Service who indicated that they would talk to Dealer and have them call me in next 24 hours. Well it is more than 5 business days for that call also. ======================================================================== John: I received your mail thanking for the purchase along with email id for the feedback. Just want to spend few minutes here and provide you my honest feedback. I bought Car on 3rd January. Miles on the car were 14. All my documents say 14 miles. I took delivery of my car on 17th instead of 3rd. When I went for delivery, miles on car were 19.7. Don't know how those extra 5 miles come in from the time I bought the car till it was delivered. When I went for delivery, my sales person was giving delivery for the other car. I had to wait for almost 45 minutes to 1 hour. But when my car was delivered it took less than 15 minutes. Don't know why there was difference between two deliveries. I never got an opportunity to speak to manager. I am an account manager for one of the top 5 software companies in India and I know how important it is to have customer interaction especially in such economy. I even got a gift card and chocolate box for my salesman and a chocolate box for lady in F & I department just to make sure they are happy for doing business with me. My Interest Rate was 2.9 instead of 1.9 because my credit score was showing as 670. I have account with CITI which monitors my credit score every month on monthly basis. My score in CITI for Transunion was 707 on December 08th and 704 on January 08th. However, when I applied for car loan on Jan 03rd , my score was shown up as 670. Per CITI, it is not possible to have such difference of more than 30 points in score. I was told that score is decided by American Honda Finance. I called their customer service number and they told that it is decided at Dealer and all they do is the collection of money on behalf of Dealer. Not sure who is right or who is wrong. But, it does give me wrong feeling that I ended up in paying more than $250 in interest. When I took my car and on the way back home, I was trying to use windshield wiper and to my surprise no fluid was coming out. When I checked, there was no windshield fluid at all. Shouldn't this have been checked before delivery? This is most disturbing. I just bought a new car and find that the basic thing is not even checked. Windshield fluid is something which I could find on my own. Don't know what all other things are missed prior to delivery. When I opened hood to check the windshield fluid, it was very difficult to close the hood. It literary took me 10 minutes. Not sure it was even checked. I was getting car at same price with additional incentives like Free PA state inspection, 10% off on any service, oil changes etc (see email chain below). However, I decided to go for Motorworld as it was local. But now, I am not happy with my decision. In the first week of my new car, I need to take my car back to service department to make sure that things are Right which should have been done before delivery itself. So, I would be ending up in driving 40 miles and spending 2 hours of my time just to assure myself there is nothing else being missed as part of delivery. This is definitely frustrating. At the end I am NOT HAPPY with the whole transaction. Sincerely, Ramesh Lende. More

John Bednorski was great. He quoted an excellent (low) price on the phone for a new Honda Civic lease. The price was over a thousand less than the best deal locally in Ithaca or from other dealers I call price on the phone for a new Honda Civic lease. The price was over a thousand less than the best deal locally in Ithaca or from other dealers I called. When I travelled 4 hours to get to MotorWorld, John made sure that the lease prices matched - to the penny - what he quoted. He also drove to pick me up from the bus station. I plan to recommend John and MotorWorld to others. More

Fast and easy prchase. Meet my needs. Was very plased with the service and selection of cars available at the dealeship. They could not be mre helpful thru out the process. Would refer my fried to shop h with the service and selection of cars available at the dealeship. They could not be mre helpful thru out the process. Would refer my fried to shop here for a car. Got the best deal for the bucks, Thank you for everything. More

Great experience and would definitely recommend to someone who was thinking of buying a new car! Travis was a great help in discussing the car that I was interested in and did what he could to help m someone who was thinking of buying a new car! Travis was a great help in discussing the car that I was interested in and did what he could to help me find the car I wanted. I am extremely happy with my purchase and deciscion to come to Motorworld. More

Scott Honda had some lower prices for the same model. As a Chrysler Dealer I was not happy with having to pay a Disposition Fee since I leased the car from you and returned it to you. Motorworld should hav a Chrysler Dealer I was not happy with having to pay a Disposition Fee since I leased the car from you and returned it to you. Motorworld should have ingested this cost. I have been a customer of Motorworld for 9 years, and never had to pay a disposition fee before. More

I know that I have many dealers to choose from, so I started my search on the internet. I was contacted via e-mail very promptly (it also included an internet discount for the type of car I was looking started my search on the internet. I was contacted via e-mail very promptly (it also included an internet discount for the type of car I was looking for) and then by a follow-up phone call. I have always purchased Hondas and I was certainly not disappointed with my recent choice. My salesperson was very helpful and knowledgeable (as was the credit manager)and I did not feel 'pressured', as is sometimes the case in other dealerships. Overall, my experience with MotorWorld was excellent. More

Buying a new vehicle at Motorworld was a very pleasant experience. Ira explained all the features of the vehicle my wife and I selected. He was very knowledgeable about Honda vehicles and he was not "push experience. Ira explained all the features of the vehicle my wife and I selected. He was very knowledgeable about Honda vehicles and he was not "pushy," as some sales consultants can be. He also helped us obtain a great deal on the car we purchased, and he provided us with a very fair offer on the vehicle we traded in. I was also very impressed with the speed and efficiency in which the new car was prepared for us. The entire staff was very pleasant and helpful. More

I was very happy with the experience. The salesman, Ira, greeted me on my first day of looking for a car was there until I finally made my decision. I was also very pleased with his willingness to accompan greeted me on my first day of looking for a car was there until I finally made my decision. I was also very pleased with his willingness to accompany me to other car dealerships within motorworld and get all the information that I needed to make my decision. There was one miscommunication between the two of us but this was resolved quickly after the sale so overall I am very happy with motorworld and expecially Ira. More