Motorworld Honda

The reason I purchased my Honda from you was because of Don. He throughly explained the FIT and the CIVIC EX, and I went with the CIVIC. He made sure I drove them. A good salesman. Low key, no pressure... Don. He throughly explained the FIT and the CIVIC EX, and I went with the CIVIC. He made sure I drove them. A good salesman. Low key, no pressure... My companion purchased a 2004 CRV. She was recommended by a Prof. at ESU. Word of mouth is the best... More

I faxed a request/proposal for a new car. The fax was followed-up with a phone call within an hour. The salesman spoke with the manager within that hour, and quoted me the most competitive price among a followed-up with a phone call within an hour. The salesman spoke with the manager within that hour, and quoted me the most competitive price among a few other local dealers for the car that I wanted. The process was efficient (my car was not on the lot, as it needed to be located and transported to MW), the customer services was superior, and I am confident that a similar overall experience will be achieved on my next vehicle purchase. Will absolutely do business with Honda at MW again. More

We were in the market for a new car.When we visited Motor World Aaron Fenyus was very helpful. He listened to our requirements and presented us with a vehicle that was exactly what we were looking for.We wer World Aaron Fenyus was very helpful. He listened to our requirements and presented us with a vehicle that was exactly what we were looking for.We were very satiisifed and we purchased this new vehicle. More

A friendly environment with lots of personal service. All involved strive to make it a pleasurable experience. This is the third car we have purchased from Bernice and it is always a pleasurable experien All involved strive to make it a pleasurable experience. This is the third car we have purchased from Bernice and it is always a pleasurable experience. We have recommended her to our family and friends. More

This is our third purchase from Motorworld Honda, and I would recommend this dealership to anyone. Our salesman Frank Potis was extremely helpful without being pushy, and was very knowledgeable and informa would recommend this dealership to anyone. Our salesman Frank Potis was extremely helpful without being pushy, and was very knowledgeable and informative about the Honda line of automobiles. He answered all our questions, and negotiated a fair price for the automobile with us. It's nice to deal with people who are willing to work with you so that you both are satisfied with the finished deal. More

In walking into the dealership, I was greeted with a friendly smile, and treated as a paying customer even though I had not even begun to talk about my wishes. I came in knowing eexactly what I was look friendly smile, and treated as a paying customer even though I had not even begun to talk about my wishes. I came in knowing eexactly what I was looking for. The salesperson I interacted with took my information and searched to see what was available on site. The sales person did not pressure me for the sale, or try to push other amenities onto the deal. I got a great price and had a great experience. More

Nothing much to report. It was a very positive experience;much easier than expected. The entire process took less than 2 hours start to finish, and I drove the car home at that time. I would hig experience;much easier than expected. The entire process took less than 2 hours start to finish, and I drove the car home at that time. I would highly recommend both the vehicle and the dealership in this case. More

Customer Service is inverserly proportional to price. If you think you got a good bargain price, PLEASE do not expect good Customer Service as well. They are caring only if they can make good Profit in your you think you got a good bargain price, PLEASE do not expect good Customer Service as well. They are caring only if they can make good Profit in your sales. This is really frustrating experience. I could have got better deal and customer service if i would have gone to some other dealer. Sent an email to Management Team and it is more than 10 days yet to receive any feedback on this from them. I also got a review call from Honda Customer Service who indicated that they would talk to Dealer and have them call me in next 24 hours. Well it is more than 5 business days for that call also. ======================================================================== John: I received your mail thanking for the purchase along with email id for the feedback. Just want to spend few minutes here and provide you my honest feedback. I bought Car on 3rd January. Miles on the car were 14. All my documents say 14 miles. I took delivery of my car on 17th instead of 3rd. When I went for delivery, miles on car were 19.7. Don't know how those extra 5 miles come in from the time I bought the car till it was delivered. When I went for delivery, my sales person was giving delivery for the other car. I had to wait for almost 45 minutes to 1 hour. But when my car was delivered it took less than 15 minutes. Don't know why there was difference between two deliveries. I never got an opportunity to speak to manager. I am an account manager for one of the top 5 software companies in India and I know how important it is to have customer interaction especially in such economy. I even got a gift card and chocolate box for my salesman and a chocolate box for lady in F & I department just to make sure they are happy for doing business with me. My Interest Rate was 2.9 instead of 1.9 because my credit score was showing as 670. I have account with CITI which monitors my credit score every month on monthly basis. My score in CITI for Transunion was 707 on December 08th and 704 on January 08th. However, when I applied for car loan on Jan 03rd , my score was shown up as 670. Per CITI, it is not possible to have such difference of more than 30 points in score. I was told that score is decided by American Honda Finance. I called their customer service number and they told that it is decided at Dealer and all they do is the collection of money on behalf of Dealer. Not sure who is right or who is wrong. But, it does give me wrong feeling that I ended up in paying more than $250 in interest. When I took my car and on the way back home, I was trying to use windshield wiper and to my surprise no fluid was coming out. When I checked, there was no windshield fluid at all. Shouldn't this have been checked before delivery? This is most disturbing. I just bought a new car and find that the basic thing is not even checked. Windshield fluid is something which I could find on my own. Don't know what all other things are missed prior to delivery. When I opened hood to check the windshield fluid, it was very difficult to close the hood. It literary took me 10 minutes. Not sure it was even checked. I was getting car at same price with additional incentives like Free PA state inspection, 10% off on any service, oil changes etc (see email chain below). However, I decided to go for Motorworld as it was local. But now, I am not happy with my decision. In the first week of my new car, I need to take my car back to service department to make sure that things are Right which should have been done before delivery itself. So, I would be ending up in driving 40 miles and spending 2 hours of my time just to assure myself there is nothing else being missed as part of delivery. This is definitely frustrating. At the end I am NOT HAPPY with the whole transaction. Sincerely, Ramesh Lende. More

Fast and easy prchase. Meet my needs. Was very plased with the service and selection of cars available at the dealeship. They could not be mre helpful thru out the process. Would refer my fried to shop h with the service and selection of cars available at the dealeship. They could not be mre helpful thru out the process. Would refer my fried to shop here for a car. Got the best deal for the bucks, Thank you for everything. More

John Bednorski was great. He quoted an excellent (low) price on the phone for a new Honda Civic lease. The price was over a thousand less than the best deal locally in Ithaca or from other dealers I call price on the phone for a new Honda Civic lease. The price was over a thousand less than the best deal locally in Ithaca or from other dealers I called. When I travelled 4 hours to get to MotorWorld, John made sure that the lease prices matched - to the penny - what he quoted. He also drove to pick me up from the bus station. I plan to recommend John and MotorWorld to others. More