Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Motorcarsonline.com Lansing
Lansing, MI
799 Reviews
Motorcarsonline.com Lansing was established in 2000. We pride ourselves with selling the cars that we love and treating people the way we would want to be treated. First class integrity, professionalism, and customer service is what we stride for everyday. Don't drive any car, drive a Motorcar!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 799 reviews
July 08, 2024
BUYER BEWARE! ! I recently bought a car from Tommy. The car had just got to the lot and I went to look at the car the next day. Tommy told me I couldn't take it ! I recently bought a car from Tommy. The car had just got to the lot and I went to look at the car the next day. Tommy told me I couldn't take it home same day to due to it needing inspection and detailed. There were a couple lights on the dash and Tommy said that they had the parts for it and would get it fixed before it's brought to me. The car came to me not fixed, not detailed. Tommy made 3 to 4 appointments for me to bring my car back in to get fixed, he canceled all of them. The owner, John got involved. There was a three-way call that went on between him, Tommy and myself. John spoke down to his sales guy and degraded him. He yelled at him for doing me wrong. He told me that he was going to suspend Tommy for his actions, but that never happened. Tommy spoke bad about the service department and the service manager even lied to the owner. That whole place is messed up!! After reading reviews on this business, it is as if I had written all of those in the past. It sounds like John told other people that he was going to fire Tommy and never did. Come to find out my car never had a safety inspection, never was looked at Tommy just sold the car to me as is. Huge liability eh? John was screaming at me on the phone disrespecting me, talking down to me and pretty much told me that he wish that he sold the car to somebody else because he would've made more money. He turned this whole problem on me and made me out to be the bad guy. He then apologized stating that he's had a lot of fraud lately and he's taking it out on me. Sounds like a him problem. He said the car was detailed for 7 hours but still came to me not clean, sticky stuff on the seat, cookie on the floor and a half tore off sticker on the outside window. I am a business woman, and I would never treat a customer ever this way. After a lot of fighting, they did end up fixing my car with what needed to be done, or so they say. The owner made sure to throw in my face how much money he's losing and how much money he had to spend to fix it. You would think the owner, John would contact me once I received my vehicle for a follow up. He did not!!, I do not recommend this place. Just read the reviews. They are all the same, If I would've known beforehand, I would've never bought from them and I will never go back. More
by TK
June 27, 2024
Hello I am very pleased on how Motorcars took care of me ,it was my 1st time buying out of state and like Rick told me he made it very comfortable and easy I will definitely Recommend Anyone that's reading ,it was my 1st time buying out of state and like Rick told me he made it very comfortable and easy I will definitely Recommend Anyone that's reading this to buy from them big thanks to Jennifer as well made life easy down here in California More
by marcelrobinson2011
Employees Worked With
June 26, 2024
Rick was more than helpful and delivered on his word. Had a car driven through in just so I could look at it. Also was flexible with finance. Thanks Had a car driven through in just so I could look at it. Also was flexible with finance. Thanks More
by Dedmonson28
Employees Worked With
June 25, 2024
Amazing staff! Marti was great, patient, knowledgeable, understanding and easy to talk too! Seamless transaction especially since I’m located out of state. 10 out 1 Marti was great, patient, knowledgeable, understanding and easy to talk too! Seamless transaction especially since I’m located out of state. 10 out 10 would recommend this dealership! More
by salvatorelandingham
June 11, 2024
Made a long distance trade/purchase better than my previous in person ones even without any prior dealings with them. I was treated like family. A+ transaction including shipping both ways. I would n previous in person ones even without any prior dealings with them. I was treated like family. A+ transaction including shipping both ways. I would not hesitate to recommend or do business with them again and that comes from an OCD very picky person who has traded way too many cars over the years. More
by Steve
Employees Worked With
Michael Badawi-5 star rating
June 06, 2024
Easy transaction, fair price, good communication. I wouldn't hesitate to buy another vehicle from this dealer. Tommy was great to work with. I wouldn't hesitate to buy another vehicle from this dealer. Tommy was great to work with. More
by cjwebermail
Employees Worked With
June 02, 2024
Great staff, great vehicles. Great service, one of the best dealerships I’ve been to! Great service, one of the best dealerships I’ve been to! More
by Javonfulk34
May 27, 2024
Tommy is the best dealer I have ever delt with by far, very simple and easy gets everything done for you!! very simple and easy gets everything done for you!! More
by kennethtroyer49
Employees Worked With
May 01, 2024
Mr.Orlando in Michigan was a great help for my first experience purchasing a car online and having it delivered across state lines. I was very skeptical and had another local dealer, I trust take a look experience purchasing a car online and having it delivered across state lines. I was very skeptical and had another local dealer, I trust take a look at my situation. He gave me reassurance I could do business with Motorcars, he would. My driver Ms. Stephanie is a brave champ and I am so excited about my purchase. I got a better deal than I expected. Thank you More
by ptreadway13
Employees Worked With
Orlando
April 10, 2024
Marti was a pleasure to work with from my start to finish . She is very nice and customer friendly she the extra mile to give you top notch service. She delivered on everything we discussed (integrity) that . She is very nice and customer friendly she the extra mile to give you top notch service. She delivered on everything we discussed (integrity) that’s important to me and Marti has it. The person that detailed my vehicle did an amazing job. The mechanic that worked on the vehicle was great as well and answered all my questions and addressed any concerns I had. The whole team is awesome. The Person that delivered my vehicle was awesome as well .Kudos Mototcars Of Lansing More
by Happy Customer
Employees Worked With
