Motor Werks Honda - Service Center

The service department at Motor Werks in Barrington is the only Honda dealership that I would trust with my car. They are fast getting you in and out for service, They do a superb job and the people who the only Honda dealership that I would trust with my car. They are fast getting you in and out for service, They do a superb job and the people who work there are all so friendly. I asked for an oil change, filter and tire rotation, Adam service guy only mentioned the blades on my windshield wipers be replaced and I couldn’t have agreed more since I knew I needed those replaced. He didn’t try and sell me the whole part just what was needed, I really appreciate that. They also got me a ride home and a ride back as a courtesy when my car was done and I was ready to pick it up. I have always had a great experience there and would not go any where else. More

Proactively reached out and was flexible with accommodating schedules to make it easy! Thank you accommodating schedules to make it easy! Thank you More

Manny is great to work with. Professional. Good communication, good follow-up, and makes a good impression for the dealership. Will need a new vehicle soon and professional se Professional. Good communication, good follow-up, and makes a good impression for the dealership. Will need a new vehicle soon and professional service teams are important in the decision. More

Motor Werks Honda is by far the best dealership in the Chicagoland area ! They go above and beyond in every way ! Chicagoland area ! They go above and beyond in every way ! More

Everything worked out very well, and I am very happy with how smooth everything went. how smooth everything went. More

Manny did a great job explaining everything and keeping me informed.Everything was done to my satisfaction. me informed.Everything was done to my satisfaction. More

As usual motorwerks provided exceptional service. I recently had new breaks and tires installed. Customer service was amazing, consistent updates, coordinating a Uber back and forth for pick up, and I recently had new breaks and tires installed. Customer service was amazing, consistent updates, coordinating a Uber back and forth for pick up, and finding several discounts I could use, and they did great work. More

Service dept tried to to overcharge me for unnecessary maintenance. I was also charged 3% extra of paying with my credit card. It's ridiculous maintenance. I was also charged 3% extra of paying with my credit card. It's ridiculous More

Very disappointed for the 3% fee you are charged if you do not pay by cash or debit. We already pay for the increased fees in the service to come there, now you charge a fee for paying by credit card. I w do not pay by cash or debit. We already pay for the increased fees in the service to come there, now you charge a fee for paying by credit card. I was not told this until I was ready to pay. Not sure if I will be back for any service due to this issue. Other than this, service is good. More

I have never complained about a business, publicly. Feel free to laugh at my sorrowful tale. I just have to share my experience and hopefully warn others. DO NOT GO TO MOTOR WERKS HONDA IN BARRINGTON!! Feel free to laugh at my sorrowful tale. I just have to share my experience and hopefully warn others. DO NOT GO TO MOTOR WERKS HONDA IN BARRINGTON!!! I went in for an oil change and tire rotation for an 11:15 AM appointment. I didn’t get out of there until 1:45 PM. That’s two and a half hours. At around 12:30 I ask for an update and they tell me that the service should be done soon. I wait another 45 minutes. I walk back there and I can see the technician is just beginning the service. At that point, the rep. informs me that they’ll be closing soon and asked me if I want a loaner. FOR AN OIL CHANGE!!! The first time driving my car after the oil change, I hear metallic pinging from underneath my car. I pull over and look underneath and one of the metal retaining bolts for the skid plate is missing, the other is hanging on by a couple threads. I can also see that at least one other retaining clip was missing as well. I called Motor Werks Honda. They tell me they will pick up my car to replace the bolts and leave me a loaner. Fine, except they show up to pick up my car with no loaner. It’s a comedy of errors, but I was furious. I needed the loaner. Then I get a call from the rep. He tells me that the bolt broke off and was missing because I must have hit something and that the bolts were secured by the tech. That is a complete impossibility. I drove straight home and the bolt flew off while I was driving on a flat road the very next time I drove the car. I would know if I hit something. It would have to have been 8 inches tall!!!!! Maybe something happened when they were in possession of my car. I don’t know. Maybe the tech floored it over a speed bump or scraped the front bumper over a parking stop. All I know is, I didn’t hit anything and I don’t appreciate being told that I did. The remaining bolt that didn’t fall out was loose. So, they’re telling me that I hit something, a bolt got ripped out and the other bolt didn’t get ripped out, it just loosened itself. Give me a break. I get my car back. I look underneath to find a completely rusted bolt in place of the one that was missing. They didn’t even replace it with a new bolt. As if that wasn’t enough, I can see that another retainer clip is still loose and I can remove it with my hand. This place is a joke. At the end of everything the service manager literally said, “I’m sorry for the sh*tty experience” and told me there was nothing he could do. If you go to Motor Werks Honda, you are gambling with your car and potentially your mental health. Do you really want to have to crawl under the car every time you get an oil change to make sure the bolts you drove in with are still there, only to find out they’re not? Do you want to risk wasting two and half hours of your day for a service that should, at most, take 30 minutes if you show up at or before your appointed time? Do you want to be left stranded, expecting a loaner that never shows up? If those things sound appealing to you, then you know where to go; Motor Werks Honda in Barrington! Pick up a genuine Motor Werks Honda flogger for self-flagellation on the way in! More