Motor Werks Honda

Incredibly disheartening and disappointing experience here with the service department on Tuesday 3/25. I currently have a lease on an HRV and the lease agreement stipulates that oil changes, tire rotati here with the service department on Tuesday 3/25. I currently have a lease on an HRV and the lease agreement stipulates that oil changes, tire rotations and the like are covered under the lease agreement. After the vehicle was picked up, I received a text message followed by an email indicating a multi-point inspection was completed and I was instructed to review the results. I thought it was odd when requesting a basic oil change/tire rotation that was covered that they'd go through the process of a multi-point inspection as is, particularly on a leased vehicle, but I get it, that's the process, so okay. There were three items that were listed as needing immediate attention and uncertain as to next steps, I texted the service department to inquire as to whether those items were included in the lease agreement and received no response for the next number of hours. I was occupied at work so didn't have the opportunity to call over, but a few hours later I was sent a bill for $429 for the services that I anticipated were included but from what was discussed with Paul in the service department (who was outstanding) they in fact were not covered. I was never informed of this until after the fact with the services being performed and ended up paying the bill due to the service department being on the verge of closing and needing my car back. Paul mentioned running my concerns up the food chain, which I'd envision he did, as I received a text message the next day from Ibraheem Al-Wari requesting a text back in order to, "ensure complete satisfaction," and that they, "will do everything in our power to gain your complete satisfaction." So I sent him basically what I'm posting here and . . . radio silence. Nothing in the least bit in terms of even making an attempt to remedy things or even address them, just empty words that amounted to nothing. So as stated, such a disappointment and something I'm not used to from Motor Werks, as I've had great experiences prior to this. Hope this helps someone. More

Having purchased several other vehicles from Motor Werks in the past, our experience with Jim was by far the best. No pressure, patient and understanding of our needs. He spent the time to let us 'figure ou in the past, our experience with Jim was by far the best. No pressure, patient and understanding of our needs. He spent the time to let us 'figure out' exactly what we wanted in a vehicle. More

I had an excellent experience with Tom B. He was very knowledgeable, helpful and great to work with from start to finish. We all know car buying can be a stressful process. He made it easy an He was very knowledgeable, helpful and great to work with from start to finish. We all know car buying can be a stressful process. He made it easy and seamless. I walked in there nervous but walked out as a happy customer. Thank you!!! More

Pleasant experience. No pressure to purcahse or for add ons. The financing process was quick and easy. No pressure to purcahse or for add ons. The financing process was quick and easy. More

Motor Werks , it was very peaceful ,people were welcoming. especially Tommy was very helpful person and friendly , he understands the customer's concerns and expectations . I give him 5 STAR , wha welcoming. especially Tommy was very helpful person and friendly , he understands the customer's concerns and expectations . I give him 5 STAR , whatever the maximum rating. You are such a valuable person for this company. More

Kacper got me into the car I wanted at the price I was willing to pay. No pressure, just results. Would happily direct other buyers to him and Motor Werks. willing to pay. No pressure, just results. Would happily direct other buyers to him and Motor Werks. More

Jim! !!!! This wonderful man always delivers! Impeccable service, honest answers, kind and courteous demeanor. I have been coming to Jim @ Motor Werks Hond !!!! This wonderful man always delivers! Impeccable service, honest answers, kind and courteous demeanor. I have been coming to Jim @ Motor Werks Honda for almost 10 years now and I will never consider anywhere or anyone else! I was able to get my new forever truck and I cannot be more thrilled! Thank you everyone for all that you do! Especially you, Jim! :) More

Your sales team was polished but not forthright on pricing and the option of regarding Perma Plate. pricing and the option of regarding Perma Plate. More

I had called around 2pm because a different Honda was lying to me about when i would recieve my car that i had put a deposit on. There was only 1 other dealership in the entire area that had a new Honda lying to me about when i would recieve my car that i had put a deposit on. There was only 1 other dealership in the entire area that had a new Honda civic si. Kurt helped me and literally 4 hours later i was driving home in my si. They even got me a better rate. I knew what i wanted and they delivered so fast. I would recommend going there. I would also recommend you have a good credit score lol More