Motor Werks Cadillac

Best experience with Motor Werks in Barrington. Excellent customer service they care about you! Heriberto Perez is awesome! I totally recommend to shop at Motor Werks Cadillac in Barrington customer service they care about you! Heriberto Perez is awesome! I totally recommend to shop at Motor Werks Cadillac in Barrington More

This place was fantastic! Was completely blown away by the attention to detail and the service levels that Motor Werks Cadillac gave to us. From Rick (the GM) to Adam (service), everyone was fantastic. the attention to detail and the service levels that Motor Werks Cadillac gave to us. From Rick (the GM) to Adam (service), everyone was fantastic. Such a great culture and now have me as a customer moving forward. I highly recommend that if you’re looking for a Cadillac that this is the place you go! More

This company stands beside their product. From sells rep.Bill Heussner to service Ross Ware and GM Rick Ayash, you couldn’t be in better hands! rep.Bill Heussner to service Ross Ware and GM Rick Ayash, you couldn’t be in better hands! More

Was greeted warmly and taken care of. Everyone explained all of my options and put me at ease throughout my time there. My 3rd Cadillac from this dealership and certainly won't be my last all of my options and put me at ease throughout my time there. My 3rd Cadillac from this dealership and certainly won't be my last More

It was a pleasure working with Rick, Anthony, and the team at Motor Werks Cadillac. Buying a car here was a straight forward, painless, and easy process. Anthony regularly communicated with me before I c team at Motor Werks Cadillac. Buying a car here was a straight forward, painless, and easy process. Anthony regularly communicated with me before I came in and took care of me while I was at the dealership to make sure the process ran smoothly. Rick provided me personal attention that made me feel like a VIP customer although it was my first time buying a car at the dealership. I will definitely be back to purchase another car with the team here. More

We had a great experience with everyone at Motorwerks and we’d highly recommend their service to others. Rick was great to work with and all of the other staff we super helpful! we’d highly recommend their service to others. Rick was great to work with and all of the other staff we super helpful! More

Very pleasant and honest service No pressure to buy just a great advices It is highly recommended and we will be back Nice car selection a great advices It is highly recommended and we will be back Nice car selection More

Abysmal customer service at this dealership, Cadillac should be embarrassed to have it’s brand on the building. From the top down, there was virtually no semblance of actual customer service. I was an ou should be embarrassed to have it’s brand on the building. From the top down, there was virtually no semblance of actual customer service. I was an out of state buyer and dealt directly with the used car sales manager. Prior to arriving, I provided copies of all necessary paperwork and information, and repeatedly advised we had a long drive home and didn’t want to spend much time at the dealership. When we arrived, we were treated like we just walked in off the street. Nothing at all had been done to prepare for us or for the sale. Which meant we spent an inordinate amount of time at the dealer (nothing happens fast here, and there is zero sense of urgency from anyone). Further, the dealer forces its customers to use a third party car registration service, called ATC, to pay sales tax and register the car. Despite what the dealer will tell you, this isn’t required by law (at least not for most out of state buyers). And ATC not only over-collects sales tax (something not even the GM of the dealership cares about, despite being shown direct evidence that they were collecting $600 too much), ATC preemptively charges late fees for registration, indicating they know they’re not going to register the car in a timely manner. When I raised these issues with the finance manager (Jon), I was met with contempt and a raised voice, a great way to treat a customer. I had questioned the sales tax and registration fee issue with both Jon and the used car sales manager prior to my arrival, but my questions were ignored and never answered. Overall, I found virtually everyone at the dealership to be some combination of incompetent, unresponsive and totally uncaring. Would never do business with them again. Also, note that they require all customers to sign binding arbitration agreements. That said, the car itself was nice and was as-advertised. And the salesman who (sort of) helped us, Jim, was at least nice and polite. More

Fourth Cadillac I have purchased an XT5 and 3 Escalades from this dealer. Very easy to work with and great service afterwards. They do what it takes to make a great p I have purchased an XT5 and 3 Escalades from this dealer. Very easy to work with and great service afterwards. They do what it takes to make a great purchasing experience! More

Friendly service We got a very good deal on a beautiful used Cadillac. Every person we met was friendly and helpful--our salesman, the general manager, the service man We got a very good deal on a beautiful used Cadillac. Every person we met was friendly and helpful--our salesman, the general manager, the service manager, and the financial person. We would buy from Motor Werks Cadillac again. More