Claudiu Timoftica

Extremely Disappointed — Customer Service Should Not End After the Sale I previously left a review regarding our experience purchasing two luxury vehicles from this dealership. Unfortunately, what initia After the Sale I previously left a review regarding our experience purchasing two luxury vehicles from this dealership. Unfortunately, what initially seemed like an unpleasant interaction with management has become an ongoing nightmare of unresolved issues and broken promises. After purchasing both a Cadillac Escalade and a Mercedes-Benz G-Wagon, we are still waiting for several issues to be addressed. My biggest concern is the missing wheel-lock key for our Escalade. I am a mother of three young children, and I am genuinely afraid to drive a vehicle that costs as much as a house because of what could happen if I experienced a flat tire while traveling with my children. To make matters worse, I have already taken the Escalade to another GM dealership in an attempt to resolve this issue myself. Their technicians informed me that they could not safely remove the locked lug nuts without risking damage to my rims. Let that sink in. I purchased a luxury vehicle, and I am now driving around knowing that if I get a flat tire on the side of the road with my three small children, even another GM dealership has been unable to offer a straightforward solution without potentially damaging my vehicle. How is that acceptable? Why should I have to choose between risking damage to my expensive rims and worrying about being stranded on the roadside with my children? This is not simply an inconvenience. This is a legitimate concern for my family’s safety and my peace of mind, and it should have been treated with urgency from the beginning. On top of that, the Escalade’s key card still does not program correctly, and we had to pay $300 out of pocket for emblem installation that the selling dealership was originally supposed to complete. The G-Wagon’s settings also have not been reset, preventing us from connecting it to our Mercedes-Benz app. Claudio personally stepped in, offered to help resolve these issues, and provided his direct phone number. Unfortunately, his promises have not translated into action. He specifically stated he would call me on October 26. Today is November 3, and I have received no call. My follow-up messages have gone unanswered despite being read. What makes this experience even more disappointing is that Tim, the salesperson who went above and beyond to accommodate our family, was terminated following our purchase. We were informed that his termination was related to allowing us to sign paperwork in the common area while traveling with our infant. Meanwhile, the actual issues with our vehicles remain unresolved. We purchased two luxury vehicles from this dealership within weeks of each other. I am not asking for special treatment. I am asking for the basic level of service, accountability, and follow-through that any customer deserves. I should not have to beg a dealership to provide the equipment necessary to service a vehicle they sold me. I should not have to chase down employees for weeks. And I certainly should not have to feel afraid to drive my own children in a vehicle I paid this much money for. I hope ownership takes these concerns seriously because the lack of urgency, communication, and accountability has been incredibly disappointing. Customer service should not end when the sale is finalized. And a mother’s peace of mind should never be an afterthought. More

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I had a very positive experience working with Brennan Campbell at Motor Werks. And I ultimately ended up deciding to purchase from Brennan/Motor Werks partly because the service and hospitality was so g Campbell at Motor Werks. And I ultimately ended up deciding to purchase from Brennan/Motor Werks partly because the service and hospitality was so good, and I felt so comfortable there. There are other dealerships that are more convenient and closer to my home, but the professionalism of Brennan (and Motor Werks in general) definitely resonated with me. Brennan was extremely knowledgeable and took the time to answer every question that I had. And he allowed me to take my time and never made me feel pressured or rushed. The facility and all the people that I encountered at Motor Werks just seem to be first class, and I am glad that I will be going there regularly to service my vehicle when needed. I will not hesitate to recommend Brennan (and Motor Werks) to others who are in the market for a new vehicle. I cannot speak highly enough of how positive and comfortable of an experience it was to work with Brennan and to purchase a vehicle from Motor Werks. More

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I had an excellent experience working with Timothy Maloney at Cadillac. From the moment I walked in, he is very professional, knowledgeable, and genuinely attentive to my needs. He took the time to e Maloney at Cadillac. From the moment I walked in, he is very professional, knowledgeable, and genuinely attentive to my needs. He took the time to explain every detail clearly, answered all my questions with patience, and made the entire car-buying process smooth and stress-free. What stood out most was their outstanding customer service and dedication to making sure I was comfortable and confident with my decision. They were never pushy, always respectful, and went above and beyond to ensure I had a great experience. I highly recommend him to anyone looking for exceptional service. More

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Customer care seems to be where they live. We were treated with respect and patience throughout the buying process. We were treated with respect and patience throughout the buying process. More

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My experience with Finance Manager Claudiu Timoftica at Motor Werks was extremely disappointing. After I had already agreed to an out-the-door price, he added an extra $1,000 for a Permaplate add-on that w Motor Werks was extremely disappointing. After I had already agreed to an out-the-door price, he added an extra $1,000 for a Permaplate add-on that was apparently already on the vehicle from the previous owner. I made it clear that I did not want it, but he told me it was required and said I had to decide “how bad” I wanted the car. That felt deceptive, high-pressure, and completely unprofessional. To make matters worse, the online price was then increased by $1,000, which made it look like they were trying to justify the charge after the fact. Based on my experience, this felt like a bait-and-switch and I would strongly caution anyone doing business here to review every number carefully before signing anything. More

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I am not a fan of dealerships or sales people, however, we worked with Brennan on a used car purchase and could not be happier. He was very forthcoming and a great human being. He was transparent and in th we worked with Brennan on a used car purchase and could not be happier. He was very forthcoming and a great human being. He was transparent and in the end, we found a beautiful car that we look forward to driving for a very long time. All the people we dealt with were very professional. I would recommend you visit Motor Works when in the car market. More

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Very pleasant to work with! Made the purhase effort easy. They took time to explain everything about the vehicle I purchased. Went out of their way to make you feel comfortable Made the purhase effort easy. They took time to explain everything about the vehicle I purchased. Went out of their way to make you feel comfortable. More

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Mohammad was very courteous and helpful during my purchase of a Cadillac Lyriq. He strived to make sure I knew all the details about the purchase but balanced that with being expedient getting paperw purchase of a Cadillac Lyriq. He strived to make sure I knew all the details about the purchase but balanced that with being expedient getting paperwork from the desk and back to finance. He was also balancing making sure the car got back to detail, finance, and my comfort seemingly at the same time. He was incredibly easy to work with and I cannot wait to be a repeat customer. More

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The buying experience was smooth and quick than any other dealerships that I’ve been to. Brennan is very knowledgable about the vehicle that I’ve purchased and answers all and every questions that I have. I dealerships that I’ve been to. Brennan is very knowledgable about the vehicle that I’ve purchased and answers all and every questions that I have. I recommend everyone to check out Motor Werks first before any other dealerships. More

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MD is on the ball with the sale of my 2022 GMC Yukon Denali. Excellent salesman! Denali. Excellent salesman! More

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