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Motor Mile Subaru
Christiansburg, VA
643 Reviews
Motor Mile is the Premier New and Used car dealer in Southwest Virginia, serving Virginia, West Virginia, North Carolina and Tennessee. Shelor began as a single point Chevrolet dealer in 1974 and has grown to 10 new car franchises and a Used Car Super Store, all in ONE convenient location. Shelor is the number one privately owned Used car dealer in the state of Virginia and provides exceptional service. The success of the Motor Mile has come from dedicated employees and loyal customers. We understand that customers can buy from any dealer and the difference is the people. We are committed to the training and development of each employee so they will provide an extraordinary experience to keep our customers coming back year after year.
At the Motor Mile you will find a vast selection of new Subaru and used cars on over 70 acres. Don't let the size be intimidating. Even though our size is large, you will find exceptional service you would expect from your hometown dealer. We are committed to providing a hassle free, professional buying experience with total transparency in the sales experience and operate with the S.T.A.R approach.
Our impressive sales staff is followed by equally impressive Subaru Parts and Service & Repair Centers that provide convenient drive-in access. You will also be greeted by our highly trained Customer Care Reps.If you need a car loan check out our auto loan and lease page to start the process. We are a strong community partner and we look forward to serving the community for many years to come. Thanks to all our loyal customers and employees for making our first 40 years so rewarding.
Motor Mile Subaru strives to provide the best sales, service, and experience possible to make your car buying process stress free. Don't take our word for it, come down to 295 Jarrett Drive, Christiansburg, Virginia and see the Motor Mile Subaru difference for yourself! We proudly serve the areas of Blacksburg, Dublin, VA and Radford, VA with exceptional customer service.
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Showing 643 reviews
November 16, 2022
Very disappointed with Shelor Subaru service. Poor customer service for 2 reasons: There was an error in the appointment time scheduled, which the service person blamed me for when it was likely Poor customer service for 2 reasons: There was an error in the appointment time scheduled, which the service person blamed me for when it was likely an error on the service scheduling side (9a vs 1p). Rather than acknowledge the possibility of a miscommunication, the service person wrote on the work order/invoice that ‘appointment was set at 9a. customer thought it was at 1p. Informed customer that wait time will be longer than originally quoted’ which was unnecessary and frankly, rude. Also was quoted a price of ~$250 for the repair work (key replacement) when I scheduled the appointment. Bill was almost $400. Will not use Shelor Subaru service for any future work on our Outback. Very disappointing as their Toyota service at this dealership has been excellent (have used them for 7 years for our Toyota). More
by Brenda
Employees Worked With
Possibly Jordan but uncertain
Helpful November 13, 2022
I only interacted with Cody on this visit. He was very pleasant and polite. He explained that there might be a longer wait than usual because of more people getting inspections. He offered a He was very pleasant and polite. He explained that there might be a longer wait than usual because of more people getting inspections. He offered a shuttle service if I wanted to go shopping. I told him I preferred to wait and read my book, which I was looking forward to doing. He walked me to the waiting area. He came back to report how the service was proceeding and said they would probably be finished sooner than originally expected. When finished he came back and walked me over to pay the bill . He was very pleasant—a really nice guy and I think a nice addition to your service staff! I also think your waiting area is extremely nice and is greatly appreciated. Thank you! More
by Beth Henson
Employees Worked With
Cody
November 11, 2022
Brian was exceptional! Helpful with everything from dealing with my insurance company to keeping me updated on every step of the repairs . Would definitely recommend to oth Helpful with everything from dealing with my insurance company to keeping me updated on every step of the repairs . Would definitely recommend to others for car service More
by Nicoleatwood2021
Employees Worked With
Brian
November 08, 2022
Outstanding service. Brian was very attentive and timely. He arranged for a shuttle to drop me off and pick me up, online payment to expedite paperwork, and even provided Brian was very attentive and timely. He arranged for a shuttle to drop me off and pick me up, online payment to expedite paperwork, and even provided a free car wash. Didn't feel like he was upselling the tires I needed replaced and appreciate the real time updates I received during the process. Will definitely return next time my vehicle needs work. More
by pmorton
Employees Worked With
Brian Lawless and Don
November 05, 2022
Charged for 2 of 3 services that were supposed to be free. 3 hrs for a scheduled oil change, inspection and tire fix. Understand it was their busiest day but wait was still excessive. Tech noted/ sugges free. 3 hrs for a scheduled oil change, inspection and tire fix. Understand it was their busiest day but wait was still excessive. Tech noted/ suggested I needed 4 new tires, vehicle is 1 yr old, only has 18, 000 miles. More
by Sheadma97
Employees Worked With
Chris Oliveira
October 19, 2022
I was very pleased car in and worked on and out I got me out best that they could but they still need to order a part so I'm waiting on a call hope it soon I know they're working to help me out out best that they could but they still need to order a part so I'm waiting on a call hope it soon I know they're working to help me out More
by Steph
Employees Worked With
Brian Lawless
