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Motor Mile Subaru

Christiansburg, VA

4.9
643 Reviews
Motor Mile is the Premier New and Used car dealer in Southwest Virginia, serving Virginia, West Virginia, North Carolina and Tennessee. Shelor began as a single point Chevrolet dealer in 1974 and has grown to 10 new car franchises and a Used Car Super Store, all in ONE convenient location. Shelor is the number one privately owned Used car dealer in the state of Virginia and provides exceptional service. The success of the Motor Mile has come from dedicated employees and loyal customers. We understand that customers can buy from any dealer and the difference is the people. We are committed to the training and development of each employee so they will provide an extraordinary experience to keep our customers coming back year after year. At the Motor Mile you will find a vast selection of new Subaru and used cars on over 70 acres. Don't let the size be intimidating. Even though our size is large, you will find exceptional service you would expect from your hometown dealer. We are committed to providing a hassle free, professional buying experience with total transparency in the sales experience and operate with the S.T.A.R approach. Our impressive sales staff is followed by equally impressive Subaru Parts and Service & Repair Centers that provide convenient drive-in access. You will also be greeted by our highly trained Customer Care Reps.If you need a car loan check out our auto loan and lease page to start the process. We are a strong community partner and we look forward to serving the community for many years to come. Thanks to all our loyal customers and employees for making our first 40 years so rewarding. Motor Mile Subaru strives to provide the best sales, service, and experience possible to make your car buying process stress free. Don't take our word for it, come down to 295 Jarrett Drive, Christiansburg, Virginia and see the Motor Mile Subaru difference for yourself! We proudly serve the areas of Blacksburg, Dublin, VA and Radford, VA with exceptional customer service.
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240 Jarrett Drive Southeast

Christiansburg, VA

24073

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Showing 643 reviews

December 09, 2022

Service on the car was delayed due to channels and logistics problems in the parts department. Was very pleased Shelor provided a great loaner vehicle for almost 2 months. Car was repaired and drives More

by Wce242
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service manager
Dec 12, 2022 -

Motor Mile Subaru responded

Thank you for bringing these matters to our attention. While we're pleased to hear we could offer you a loaner after we ran into unforeseen delays, we want to also apologize for any concerns you're still having with your vehicle. Your frustration is understandable and we would like to see what we can do to make this right. Please send us a note to the email we've listed. Thank you, Customer Relations – cr@shelor.com

Dec 14, 2022 -

Wce242 responded

I received a call from Chris in the service department and we talked of the problem with the stereo system. I had to trouble shoot the system and found that the power cord ring connector to the aftermarket amplifier had broken off from the car battery connection. The battery had to be disconnected during the repair of the car and the connector broke off. Chris asked if I could come by so he could see the problem. I came the next afternoon and the problem was fixed...a five minute repair. Not only that, but a push connector was missing on the front driver-side wheel well and Chris took car of that for me too. Wonderful customer service! Friendly customer service managers who go the extra mile and also explain repairs in layman's terms. Thanks you for The Motor Mile going the "extra mile".

Dec 14, 2022 -

Motor Mile Subaru responded

Thank you for taking the time to update your review! We are happy to hear that Chris successfully resolved your concerns and left a great impression in the process. If there is anything else the Motor Mile Subaru team can help with, please never hesitate to reach out. Take care!

December 03, 2022

Did what needed to be done so that’s what I expect and all I can expect More

by tcerva
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Nikki
Dec 05, 2022 -

Motor Mile Subaru responded

Thank you for the great review! We appreciate your support and hope to see you back again at Motor Mile Subaru. Safe travels!

December 03, 2022

Motor Mile Subaru sold me my favorite car (Subaru Ascent) and have made sure it runs perfectly for the last three years. More

by Hak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Lawless
Dec 05, 2022 -

Motor Mile Subaru responded

Thank you for taking the time to review us! We are thrilled to hear that you are confident in the Motor Mile Subaru team to get the job done. Drive safely in your Subaru Ascent, and we hope to see you back!

November 30, 2022

Best service operation we’ve ever experienced! Always a courteous, timely, comfortable appointment, with experienced technicians who know your vehicle brand. This is our 5th vehicle bought and ser More

by Fluffy
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jason did an excellent job.
Nov 30, 2022 -

Motor Mile Subaru responded

Your review is everything we hope to see! It's an honor to offer exceptional service that's earned Motor Mile Subaru your loyalty. Thanks for all your support!

November 29, 2022

Brian was, as always, an absolute delight to work with. My repair went quickly and without issue. More

by phillipashby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Lawless
Nov 30, 2022 -

Motor Mile Subaru responded

We're thrilled Brian delivered another excellent experience at Motor Mile Subaru! Thanks for supporting us with your review and repeat business.

November 29, 2022

Brian was professional, quick to respond and do work needed. He answered all questions with excellent knowledge of the problem. More

by shivelypatricia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian
Nov 29, 2022 -

shivelypatricia responded

This is correctly posted.

Nov 29, 2022 -

Motor Mile Subaru responded

Thanks for supporting Motor Mile Subaru! We're thrilled Brian offered prompt and attentive professionalism. Drive safe, and please let us know if there's anything else we can do for you!

November 29, 2022

Was easy to get the car serviced Everything explained And did not take all day More

by Tkimbe6700
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Jack
Nov 29, 2022 -

Motor Mile Subaru responded

Thank you for the 5-star review of Motor Mile Subaru. We are thrilled to hear that we could get you back on the road quickly! Drive safe!

November 25, 2022

I just got my Subaru Forester Wilderness serviced. Darryl took care of me while I was there. The new Express Service saves time and trouble. I went to lunch nearby and Darryl kept me posted by phone. More

by tommyp72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darryl
Nov 28, 2022 -

Motor Mile Subaru responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with Darryl and the Motor Mile Subaru team. Drive safely, and we hope to see you back again down the road!

November 22, 2022

I found Phillip the nicest man, going beyond helpfulness. Cary was awesome and made the financial end very simple. This was my third vehicle purchase from Shelor Motor Mile, and if ii purchase again I will More

by Ctcaldwell717
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Phillip, Carey
Nov 23, 2022 -

Motor Mile Subaru responded

Thank you for this great review! We are thrilled to hear that Phillip and Cary were helpful in your car purchase. Our Motor Mile Subaru team is here to help with any future Subaru needs!

November 20, 2022

Great service. Did service in a timely manner. Kept us up to date as to what was going on with vehicle. Made suggestions on future needs. More

by Dave789
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cody
Nov 20, 2022 -

Motor Mile Subaru responded

Thank you so much for sharing your quality service experience with Motor Mile Subaru! Until next time, safe driving!

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