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Motor Mile Mitsubishi
Christiansburg, VA
346 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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346 Reviews of Motor Mile Mitsubishi
December 14, 2021
The dealership itself is not the issue here it's the service. Weve been waiting over 2 months for a part. Got the call saying it is in and we set up an appointment to have it installed. Well.....the service. Weve been waiting over 2 months for a part. Got the call saying it is in and we set up an appointment to have it installed. Well.....the service dept ordered the wrong part and couldn't tell us when the right one will be in. Not t only that, we live about an hour away and spent 5 additional hours in that town only to find out they ordered the wrong part. This is totally unacceptable. How do you order the wrong part? Their job is to know which part it is. More
by winedood
Employees Worked With
Service advisor Nathan
December 01, 2021
I really appreciate Dorian who helped me and my son buy a car really nice and professional! Very nice man and very genuine thank you! we will definitely be back! Thanks! car really nice and professional! Very nice man and very genuine thank you! we will definitely be back! Thanks! More
by mrezavaez
Employees Worked With
dorian
November 30, 2021
Brandon was great in finding what I needed and the payments I wanted! Very courteous! Ask for Brandon Mitchell...you will not be disappointed. payments I wanted! Very courteous! Ask for Brandon Mitchell...you will not be disappointed. More
by Scott_Flenner
Employees Worked With
Brandon Mitchell and Heather in Finance
November 30, 2021
I was satisfied with the way I was treated until they called and said my vehicle was ready. I asked if they could send the shuttle to get me at same place they dropped me off. Her response was to give me called and said my vehicle was ready. I asked if they could send the shuttle to get me at same place they dropped me off. Her response was to give me the drivers number and set it up myself. After I went to pick up my car they called someone to bring it around and a shaggy haired blond kid flew through the parking lot at least 40mph around the building , up on the side walk and slammed on the breaks. INCHES from the door. Anyone opening the door would have hit my car. I asked for the manager and stood there making sure nobody hit my 2020 Eclipse with the front door of the building. I took pictures as well as the manager did. The kid had turned the tires so hard they were sitting on their edge. IF I HAVE TO BUY A NEW TIRE motor mile IS PAYING!!!! I have pictures to prove this. More
by John
Employees Worked With
Stacy, who could care less
October 23, 2021
It is unfortunate for me that the closest Mitsubishi dealership is 75 miles from my home. I needed multiple recall repairs, which would take all day to complete. It was not possible for me to drop off dealership is 75 miles from my home. I needed multiple recall repairs, which would take all day to complete. It was not possible for me to drop off in the morning and return at 5:00 pm to pick it up, so it was challenging to schedule the appointment. Once I got the appointment scheduled, I called back and got permission to leave the vehicle the evening before, which made it easier for me to get someone to follow me and pick me up. I dropped off the vehicle; the following day, I got a phone call from Brian Shelor stating that he had to order a part that would take a few days to arrive. I was able to leave the vehicle at the service department until Saturday, when I used a spare key to retrieve my car since the service department was closed. The list of repairs and replacements was left in the car, and it was impressive. The only issue for me was that my original key was not left in the car, so I will need to figure out how to get it back. It was nice to finally get all of those items taken care of, especially at no cost to me. More
by lakelife311
Employees Worked With
Brian Shelor
October 18, 2021
I contacted Randy Marshall and explained what I needed. He promptly got back with me with a couple of options. He showed me the Mitsubishi Outlander that I bought. Everyone at Shelor that I dealt with was He promptly got back with me with a couple of options. He showed me the Mitsubishi Outlander that I bought. Everyone at Shelor that I dealt with was friendly, helpful and courteous. A good experience. More
by Nrae1953
Employees Worked With
Randy Marshall, Nice man in finance can't remember name.
September 17, 2021
Everyone from initial meet and greet to delivery were true professionals. special kudos go to Nicole my salesperson. Through the whole process I never felt pressured in any way. I highly recommend the Mi true professionals. special kudos go to Nicole my salesperson. Through the whole process I never felt pressured in any way. I highly recommend the Mitsubishi sales team. Thank you very much. More
by edbo261
Employees Worked With
NICOLE
