Motor Home Specialist

Outstanding Service! Thank you Andrew! My wife and I are from MN and have been searching for the perfect first RV. While searching online, we located one at MHSRV. It was a year and a hal My wife and I are from MN and have been searching for the perfect first RV. While searching online, we located one at MHSRV. It was a year and a half old and had under 5,000 miles. It was also priced far under anything else we compared it to. I decided to call and spoke to Andrew. He was a new salesman to MHSRV but had experience in sales from another dealership. We chatted and because it was late in the day, we agreed to a "walk around" via FaceTime the following morning. As agreed, Andrew contacted me and was able to show and answer every question we had. He assured me that this coach was "as new". We were a bit skeptical but decided to put the required $2000 down to hold it until we could see it in person. We arrived the following Saturday and met Andrew. He was very courteous and comforting as he knew this was a big purchase for us. We drove out to the RV and met Juan the technician who was prepping the RV. Both Andrew and Juan were very patient and explained everything in detail. We could tell that they knew their RV's and were not BS'ing their way through the instruction. Overall, I can't say enough of MHSRV, Andrew and Juan. They made a stressful situation for my wife and I as smooth as can be expected. I can't say enough about Andrew. He is a big asset to MHSRV! Thank you! More

Worst experience EVER!! Great shopping experience...terrible follow thru and horrific service from the service department! When we initially signed the paperwork on our BRAND Great shopping experience...terrible follow thru and horrific service from the service department! When we initially signed the paperwork on our BRAND NEW $87,000 coach, we identified several maintenance issues that we were assured would be fixed prior to pick up. On pick up day - NOTHING was fixed. We stayed the night at the lot, per their recommendation, so we could identify and deal with any other issues. We identified several other problems and spent our ENTIRE Saturday waiting around for them to fix everything only to drive off the lot and realize the coach had a severe shimmy. Called the dealership but because it was during the holidays there was nothing they could do. We had a trip planned already for Christmas so we bought a new tire hoping that would fix the shimmy and we took it out; we experienced several mechanical issues (dead batteries, stuck slide, water leaking in...the list goes on and on) on the trip which made our entire experience miserable. Returned the camper to the dealership within 11 days and was assured we would be put on a rush since we were within the 30 day window. We were patient for a month but when we called for a status update we were told that it was not ready and the only thing that was on a rush was the slide. We were also told that there was nothing wrong with the tires and there was no shimmy. We repeatedly asked the maintenance team to drive the rig so they could feel what we felt....after 6 weeks, someone finally drove it and low and behold...it had a shimmy! Was told on Friday that the rig would be delivered to the Mercedes dealership the following Monday - called to check on the status Tuesday and guess what - it was never taken to Mercedes. I have called upper management several times and left messages because of course they are NEVER available, and to date have not heard back from anyone. Our brand new camper has been in the shop for almost 2 months now with no end in sight. I have purchased 3 campers now and this has by far been the WORST experience EVER! I would give it NO stars if I could! More

Steve Ewing While at MHSRV, Steve was assigned to us for the 4 hour acceptance walk thru. He has made himself readily available during our stay here in Alvarado t While at MHSRV, Steve was assigned to us for the 4 hour acceptance walk thru. He has made himself readily available during our stay here in Alvarado to answer questions, clear up any items we still needed help with and is a real pleasure to work with. Steve has checked in with us at least 2 times each day we have been here to make sure we are comfortable with our new coach Steve is a great employee for this company and really valuable asset for MHSRV. More

Marty Hunt Was wondering around in that big sales lot till Marty found me showed me the ropes and handed me the keys. If your looking honesty,and vip service Mar Was wondering around in that big sales lot till Marty found me showed me the ropes and handed me the keys. If your looking honesty,and vip service Marty Hunt is you salesman. Thank you friend More

Out of towners. We are from out of town and we fell in love with one of the trailers. So we gave them our number and the next morning first thing, John was calling to We are from out of town and we fell in love with one of the trailers. So we gave them our number and the next morning first thing, John was calling to give us some information. We kept changing the pickup date and kept going back and forth on how we would pick it up, but John was patient and helped us through the proccess. More

Marty Hunt makes the difference! We bought a 2019 Coachman Mirada from MHSRV. Everyone was helpful and pleasant to deal with, but one individual, Marty Hunt, made all the difference i We bought a 2019 Coachman Mirada from MHSRV. Everyone was helpful and pleasant to deal with, but one individual, Marty Hunt, made all the difference in the world. He went beyond what you would expect from a sales rep. He was more than a salesman, more than a friend - he became more like the brother who is always there to help and guide you. If you needed anything - Marty was just a phone call away. He is knowledgeable, professional, proficient, personable - He is the BEST! MHSRV is very fortunate to have someone like Marty Hunt. More

A Great Salesperson Acting more like a best friend, Marty Hunt, made our entire experience easy and stress free.. He took care of all of our concerns without fail. We t Acting more like a best friend, Marty Hunt, made our entire experience easy and stress free.. He took care of all of our concerns without fail. We traveled from Michigan to make our purchase and really didn't know what to expect. Marty made sure we left feeling great with our purchase More

Exceeded Expectations! Greatly exceeded all of our expectations. Our MHSRV sales professional, Marty Hunt, provided outstanding support before, during and even after we pur Greatly exceeded all of our expectations. Our MHSRV sales professional, Marty Hunt, provided outstanding support before, during and even after we purchased our 2019 Entegra Odyssey 29V motorhome. Marty helped us select the perfect motorhome to fit our needs from MHSRV’s excellent website – with no pressure whatsoever. He arranged transport for us from DFW airport to the dealership. He made sure we received a thorough orientation to all the systems in our unit. Marty also arranged for us to stay overnight at the dealership in our new motorhome and even provided a loaner car so we could eat and shop before heading back home to Colorado. Marty’s exceptional support did not end when we drove off the lot. We encountered a glitch with our backup camera on the way home. Marty took the initiative to contact the manufacturer on our behalf to arrange warranty coverage close to home. If you are considering purchasing a motorhome, peruse MHSRV’s website and contact Marty Hunt. You will be really glad you did! Gary D. Hawley, Lt. Col., US Army Retired More

Kind and Caring Sales Staff We chose a used Motorhome to buy and started the process. However, could not make the purchase. They were VERY understanding, and refunded our deposit We chose a used Motorhome to buy and started the process. However, could not make the purchase. They were VERY understanding, and refunded our deposit! More

Wonderful Experince, top rate salesperson and facility We travel from California to make our purchase and Jimmy was our salesman, he was very accommodating, knowledgeable, no pressure and spent as much tim We travel from California to make our purchase and Jimmy was our salesman, he was very accommodating, knowledgeable, no pressure and spent as much time as necessary with us through the process. We’re happy with our choice and will buy again from Motor Home Speciiast and Jimmy! More