Motor Home Specialist

I wish it were possible to give negative stars in this review. I’m not sure I have the words to adequately describe how horrible this company is to work with. In March of 2025 we paid cash for a 2025 Th review. I’m not sure I have the words to adequately describe how horrible this company is to work with. In March of 2025 we paid cash for a 2025 Thor Inception Super-C. We did our homework and MHSRV had the best price. We made the 5-hour drive to test drive the RV and make a deal with our trade in. We made the deal but had a list of things that needed to be done before we would take the RV. The MHSRV salesmen joke that if you don’t find at least twenty things wrong with you new RV you’re not looking hard enough. The main things were a slide that had failed, a moonroof that wouldn’t close and a large hole in the closet door. There were also some cosmetic issues because the RV was filthy inside and out. We were told it would all be made right by the time we picked it up in two weeks. Two weeks later we made another 5-hour drive to pick up our new RV. The slide and the moonroof were fixed but the closet door was not. They did eventually send us a new door that wasn’t drilled out for the hardware. We had to buy a special tool to do it ourself. The inside of the coach was still filthy. After our first trip another slide failed, the water pump quit working and we discovered the cable in the bedroom did not work nor did the USB plug in the dash. We also notice that the passenger side dash was falling apart. We contacted MHSRV and arranged to drop it off for repairs on our way home. This is where the real nightmare begins. First of all, the service department is horrible about communicating with customers. My husband found out pretty quick that if you do not contact them on a regular basis (daily) nothing happens with your repairs. It took over two weeks for them to diagnose the problems and then another three weeks to get warranty approval. We spent another week waiting on parts. After 9 weeks we were finally told we could come pick it up. We told them we would be there first thing in the morning. However, the evening before we were to pick it up our service tech called to ask if we could come later in the day because someone had run into our RV with a golfcart and they need to repair and paint one of the cargo doors. What choice did we have but to let them fix the damage they caused. The next afternoon we arrive at MHSRV and meet with our tech Steve McAllister. He went over the list of things they fixed. The slide, the dash, the cables. Oops didn’t get the bracket for the remote even though it was on the list. They would have to send that to us. We go out to check out our RV and it’s filthy and has spider webs all over it. I get in and the dash looks just like it did 9 weeks ago. It’s falling apart. Point this out to Steve, he goes into the building and then comes out and says “it’s a Freightliner issue”. Then why were we told not 5 minutes before that it was fixed? Freightliner was a joy to work with. When we went around to look at the water pump, my husband discovered that someone had stolen the fuel door assembly off of our RV. Steve’s comment to this “that’s not cool”. They would have to order a new one and send it to us. When we got our RV home, we discovered significant water damage in the kitchen and mid-bath. This started another 14 weeks of trying to get MHSRV to make this right. Nine months after our purchase we finally did get the fuel door and remote bracket. But I do not trust them enough to take the RV back and have them address the water damage that happened while it was in their care. I don’t want to risk them stealing something else or destroying something else. Needless to say, this was not the dream RV we paid 250,000 plus for in March. Please save yourself the heartache and buy from someone else. More

I gave MHSRZV one star because I had to give a rating. They are a zero! This was absolutely the worst purchasing experience of my life. Comparing them to the old stereotype “used. car salesman” would They are a zero! This was absolutely the worst purchasing experience of my life. Comparing them to the old stereotype “used. car salesman” would be a compliment. Spent the day at the dealership finalizing my purchase was beyond unpleasant. Also, observing their interactions with other customers was sickening. It was apparent they had a scripted playbook. I have regrets! I should have fought to get back my down payment and got back on the plane and flew home. Three months later they have yet to respond to my calls and emails to fix some issues that were documented at the time of delivery. More broken promises. I went ahead and fixed them at a cost of $1500. You have been informed. More

The only thing they want to see is your check and your taillights !I’m Bought a new Dynamax motorhome with Mercedes chassis, loads of problems with the coach, the chassis was amazing and had no issues w taillights !I’m Bought a new Dynamax motorhome with Mercedes chassis, loads of problems with the coach, the chassis was amazing and had no issues with the MB. But they went through the coach & pretended they got it all fixed and taken care, then they acted like I was the one that didn’t know what I was doing when I complained about issues. Avoid this motorhome dealership! I can guarantee you will regret doing business with them. More

Different experience than years previous. They have gone to a higher pressure selling approach constantly saying if you don’t make a deal today the prices are going to increase so much more. They have gone to a higher pressure selling approach constantly saying if you don’t make a deal today the prices are going to increase so much more. Asked for a test drive and they refused unless you’re willing to make a deal today. Trade in prices they quote are much lower than any other dealer in the area. More

Horrible experience . Lied and cheated. Avoid like the plague. They are nice at the beginning- you have been warned. Lied and cheated. Avoid like the plague. They are nice at the beginning- you have been warned. More

Avoid MHSRV – Worst Service Experience in 20 Years of Buying Vehicles Review: I purchased a 2024 East to West Entrada 3100FB from Motor Home Specialist (MHSRV) in September 2024, and it has been one Buying Vehicles Review: I purchased a 2024 East to West Entrada 3100FB from Motor Home Specialist (MHSRV) in September 2024, and it has been one of the worst buying experiences I’ve ever had. In nearly 10 months of ownership, I have barely been able to use my RV because of repeated defects and unacceptable service delays. The service team has been completely unprofessional: Warranty claims were mishandled or not submitted at all (I had to follow up multiple times just to get basic repairs moving). Communication is almost nonexistent – weeks go by with no updates, and you practically have to beg for information. Leadership is either overwhelmed or doesn’t care. A well-run service department would hold technicians and service advisors accountable and ensure customers receive weekly updates on progress. This level of service is unacceptable for any dealer, let alone one of the largest RV dealerships in Texas. If you are considering buying from MHSRV, understand that after the sale, you’re on your own. Once they have your money, customer service stops. I have already filed complaints with the Texas Attorney General and BBB, and I would strongly recommend anyone considering buying here to research other dealers before making the same mistake I did. More

Despite my initial reluctance to express negative feedback, I felt compelled to do so now after enduring three months of waiting to bring our RV home.  On April 19th, my husband and I purchased a feedback, I felt compelled to do so now after enduring three months of waiting to bring our RV home.  On April 19th, my husband and I purchased an RV from Motor Home Specialists.  Throughout the buying process we were consistently met with kindness from all involved.  After our purchase, we were told that the RV would undergo a thorough detailing and could be picked up on the 23rd.  When we arrived on the 23rd to pick it up, we were disappointed to find that the RV had not been detailed like we were told.  Despite our disappointment, we decided to take it home and clean it ourselves.  They told us to bring the RV home and familiarize ourselves with it and make sure everything was good and in working order.  We only had the RV home for 3 days when we discovered a leak in the bedroom and a torn awning.  On the 26th of April, we brought the RV back to Motor Home Specialists and shared with them the issues we found.  We were told they would address the issues and detail the RV inside and out and give us a call when it was ready.  They contacted us on the 28th letting us know that the RV was ready for pick up. When we arrived, we were once again disappointed to find that they were still working on it. They discovered that there was an issue with the instrument cluster AND upon further inspection, it was still not detailed.  Unfortunately, we have already missed several family trips and have THREE payments on an RV that we do not currently possess.  The primary issue we encountered is the lack of communication from Motor Home Specialists. My husband always had to be the one to reach out to them. They have failed to provide timely updates on the status of our RV.  As of today, July 10th, we still do not have our RV. This situation has resulted in significatn financial losses, missed family trips and a substantial burden of debt.  My husband and I both have worked in customer service, and with a purchase like an RV, you don't just not follow up with your buyers - especially  when there has been multiple issues. Good customer service shouldn't stop once you get your money, and its unfortunate that's what happened here at Motor Home Specialists. At this time I cannot recommend this dealership to anyone. More

I recently attempted to purchase a 2025 Thor Tranquility 19A from Motor Home Specialist RV (MHSRV) in Alvarado, TX for an agreed-upon price of $103,000. Unfortunately, my experience with the MHS RV dealersh 19A from Motor Home Specialist RV (MHSRV) in Alvarado, TX for an agreed-upon price of $103,000. Unfortunately, my experience with the MHS RV dealership was deeply disappointing and unprofessional on multiple levels. Incorrect paperwork, threatening calls, and texts ultimately led to the distrust and cancellation of a viable sale. The DocuSign purchase price/sales tax was consistently inaccurate, and an extra fee was added to the last one. I told the salesperson I would not be able to travel until around July 5. Although I rearranged my schedule to arrive earlier, the paperwork remained incorrect, which prevented me from moving forward and driving over 1200+ miles without accurate documentation. I repeatedly requested final numbers, yet only received a screenshot via text for this info, which did not align with my calculations. I was met with resistance. I began receiving calls/texts from Mitch & Robert (Cowboy), sales manager, pressuring me to sign immediately or risk cancellation of the sale and refund of my deposit. The high-pressure tactics employed were not only inappropriate but deeply concerning. I made it clear to everyone- I would not finalize the purchase without seeing and test-driving the vehicle. The insistence that I sign without viewing the unit raised red flags about the vehicle's condition. I requested to have a certified, third-party RV inspector review the vehicle before proceeding. Although Robert initially agreed, he quickly reversed his position stating, "I made a decision" when I scheduled an inspector to visit within 48 hours refusing to wait and insisting the deal would be canceled if I did not sign the same day. To make matters worse, Robert suggested using an in-house inspector, which I declined to avoid any conflicts of interest. He also stated that my deposit would remain refundable pending inspection, yet the DocuSign clearly indicated otherwise. As a legally binding document, the written contract would override any verbal or textual assurances. Despite my efforts to work cooperatively and professionally, I was met with escalating pressure, inaccurate paperwork, misleading communication, and ultimately, a complete breakdown of trust. When I finally informed Robert that I no longer wished to proceed with the purchase, my deposit was refunded within minutes, suggesting he may have anticipated or even intended for the deal to fall through. Additionally, I was copied on internal communication instructing staff to prepare financing paperwork based on incorrect figures, despite my repeated clarification of my down payment, then an increased down payment. At no point was I provided a proper breakdown of the financing terms or monthly payment, even after Robert stated he would have Chris send it over. This entire experience, which spanned approximately 10 days, was riddled with administrative errors, high-pressure tactics, and an unwillingness to work transparently or in good faith. It left me feeling misled, pressured, and ultimately relieved to walk away before making a significant financial commitment. Of particular concern is the fact that I was told I could not use a specific inspector due to a prior disagreement with dealership staff, and that only approved inspectors would be accepted. This raises serious questions about the impartiality of any inspection conducted on your terms. As a military family, we are particularly sensitive to ethical and transparent business practices. Based on this experience, I have submitted a recommendation that MHSRV be added to the Military's Commercial Ban List to prevent other service members and their families from enduring similar treatment. This was a missed opportunity for a successful sale to a qualified and serious buyer. I sincerely hope you take this feedback to heart and consider the importance of honesty, professionalism, and customer respect in all future interactions. More

The absolute worst place to purchase a RV. The only thing they want to do is get your money and get you off the lot. They will lie, take parts off other RVs, will do and say anything to sell y The only thing they want to do is get your money and get you off the lot. They will lie, take parts off other RVs, will do and say anything to sell you a RV. More

Warren is the best! Very knowledgeable.. He showed us every thing about our new coach! Very knowledgeable.. He showed us every thing about our new coach! More